Reviews

On, 01/05/25 around 12:25 PM, I went to stop and shop store #*** at ********. I have requested a money order for 1000 dollars and I was immediately denied service because I was using a ****** debit card and the person behind the counter "******* " said this debit card is not a ***** or *************** debit card and refused to serve me. The explanation was because they do not recognize this debit card as a famous bank issuer, they cannot accept this. I asked for the Manager and he said he will take care of me but i was waiting for 10 minutes and he disappeared and did not come back to help me out. If there was "0" stars, i would choose this rating because I was denied and dismissed because they want to accept certain debit cards.

I believe that this company does not put their customers first, and when there is a transaction problem they are not willing to resolve the issue. I had an overcharge for an order, and the supervisor on duty would not take the time to print me a receipt nor give me a refund for the amount that was owed to me. He would not even consider checking his camera to investigate what happened on that particular day. I did not have my receipt, however he did not do anything to help me address this problem. I will not be using this market at all.

It was bad enough when they didn't honor their coupons now they don't honor their gas points! At least 10 times they failed to honor ********* ******************************************************************** the app. I received over $20 at the service desk to receive my coupon discounts. S&S stands for steal & *******!!!

I am trying to submit an order and it is telling me that I am blocked because I am a robot. There is no link to speak to a human and rectify this. It just blocked my entire IP address. No idea why or what to do.

I faced a pretty bad experience today while shopping in Stop and Shop #*** at *********************************************************************************I tried to purchase a several varieties of Cabot Cheese on sale for $1.99 with digital coupon. Each variety had own price tag on the shelf saying that I have to purchase two packs of cheese with digital coupon to get $1.99 price per pack. Also each variety of cheese had own digital coupon online.I assumed that it applies to each variety of Cabot cheese on shelf and I can purchase 2 packs of chees for each variety.Unfortunately ********************** representative told me that I can purchase only two packs all together and only one digital coupon can be used per customer.. He did not accept my explanation that each variety should be treated separately since it has a different barcode, and for example ****** **** variety of Cabot Cheese is absolutely different from "Seriously Sharp". When I asked to show me where I can see in written an interpretation that I can purchase only two items and use only one digital coupon, I was told that "this is how store operates"; he could not produce any written prove of his words.I also tried to speak to a store manager ***** *****, but he was simply rude saying that he "does not have patience to explain it to me" he also requested me to leave the store which was absolutely rude.I assume that store has a certain rules to operate, but it should be spelled out in written for customers. Also the way store manager ***** ***** has communicated with me was absolutely unacceptable. I just cannot believe that such a rude person can work as a store manager

Hi. I am writing this in regards to an online order I made for pick on 9/20/24. I called *********** around 7pm to confirm that my order was ready. I spoke to Rihana at the store ************************************. She asked for my last name. I told her my last name . She then told me my order would be ready at 8pm. I asked why does the app say I can pick up between 6:50-8pm and she said she was doing to orders. About ****** after the phone call ended. My order had been changed to pick up time 9am-10am the next day(9/21/2024). I called the store make sure my order would be ready because of the status of my order on the instacart order. I spoke to ****** again she said she didnt see my order but when I called a few minutes prior she asked my last name and told me when it would be ready. I believe that ****** lied and moved, dismiss or whatever you call it to the next day. I did speak to the manager9/20/24 but did not get her name. She gave me the number to make a complaint . She said she couldnt see my order but that was because my order was moved to the next day and she couldnt see tomorrows orders. Now I have to figure out what I am going to figure out how I will feed my 3 kids tonight. Very disappointed in the type of people you have working at this store.

Manchester Connecticut stop & shop a male manager of the front end self checkouts was so rude to me the gum was marked at the register I was paying at the wrong price when I asked for it for free he told me it's the right price at the next register but I said I'm not at that register so I thought I was getting it for 349 it wasn't the money it was his attitude and I had to get the manager over there to do it and then at that point I was so ****** I will never stop there again I mean who did this guy think he was in front of everyone in that thing making it look like I was being cheap for $3.49 no it was supposed to ring up at 3:49 and rang up at 379 there's rules about that kind of stuff and you know what he should have just given me the money right there and then corrected the sign instead he was being a total jerk in front of everybody even my daughter said what is this guy's problem my God it was horrifying I will never shop there again and it's a shame cuz their pharmacy is amazing

Have bought bag of Seedless Navel oranges, stop and shop brand and oranges have seeds in all oranges, the bag explicitly advertises SEEDLESS. This has happened with every single package I have bought in the last year!! Why sell them as seedless when the are not???

They don't honor there deals even if there is a tag in place, that is false advertising. More than half the time they have moldy fruits on sale in which is a health issue. There bathrooms are unsanitary. The stock is hit or miss on a regular basis. And the staff are unhelpful and rude, mostly minimum wage I get it but customers matter.

Brookline Stop & Shop - to NOT discriminate as certain behaviors are clearly learned, from managers to associates need in-person training sessions [not computer training] from either a strong ********************* or an outside source.At this store location there is entirely too much inappropriate behavior [a variety] that has occurred over a long period of time. Some of the ways associates have handled it are by quitting while others just ignore it. Some report it to the store manager or department supervisor while some associates talk amongst themselves trying to figure it out.But what happens when the egregious behavior and misconduct is coming from a supervisor? What happens when management is made aware? To add insult to injury the associate who needs the job faces the supervisor who has faced NO repercussions for their inappropriate actions.They face, as do the store customers foul body odor, very bad breath, and dirty disheveled clothing.A PERSON DOES AS THEY HAVE BEEN ALLOWED TO DO - THE OVERALL BEHAVIOR IS NOT NEW. It has not been addressed. There is little wonder why persons like this WILL act in any disrespectful manner they choose. If after a slap on the wrist management "expects" a change, wrong. It'll never happen on anything more than a temporary basis.Sadly, the most injury/insult at this location occur to females, and specifically those thought to be a bit more vulnerable. Stop & Shop as company really needs to look, really needs to invest, really needs to hear and listen and sort fact from fiction. There are some good folks working for them, there are others who come off abrasive because it is how they are treated, there are some clear rotten apples and then there are those who are vulnerable. STOP fostering an environment for hurt. You do not know what any individual has been through. If any person feels in fear or someone else tells you that is the case- hear and receive that with the right measure of what to do next. WAKE UP