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Rockland Federal Credit UnionFind BBB Accredited Businesses in Credit Union.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Per their website, I should be able to view my account history: ************************************************ However, I am unable to search for transactions within a custom date range. It will not search further back in history than 6 months.I called customer support, spoke with *****, she said ******* Services could do the research for me and I would be charged $50. However, I don't want them to do the work for me, I want their website to work as it says it should. She just kept repeating the same thing over and over, she refused to address that their site wasn't functional.
Business response
06/04/2024
Please note: Rockland Federal Credit Union takes all complaints seriously. All complaints are thoroughly investigated and where possible we work directly with the complainant to find resolution. This complaint has been resolved.Initial Complaint
11/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This account from ********************** is reporting in violation of my consumer rights under the provisions of FCRA 15 usc code ****. I have no knowledge of this account or this amount or anything about this account. Plus I never received any documents from the creditor in regards this account nor the *****. Remove from my credit report effective todayInitial Complaint
02/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a car on 10/3/2022 and in doing so received a loan from Rockland Federal Credit Union. On 10/7/22 I was in a car accident and car was a total loss. Working with RFCU since then has been an absolute nightmare. I would call frequently to check into whether the auto insurance paid, they did in November. I then called to see if GAP insurance paid the balance of $195 which was what I was told the balance on the account was from their representative, they had not when I checked and I told them I would check after the holidays and pay that balance if GAP hadn't paid yet. I called after the holidays and GAP still had not paid so I offered to pay the balance at that time and I would follow up with GAP. The woman on the phone said ok great, but it would be $204.19 and I was like ok fine I just want to pay it. The woman put me on hold, came back, and said oh well now it is $475 to pay it and this is a one time deal. I was shocked, and asked where almost $300 extra was coming from. The woman replied that was interest they never calculated. I mentioned my phone call prior where they stated the balance was under $200 and they were supposed to pull the phone call and call me back, they never did. I called to follow up several times after this and I requested a loan payout document with the $475, as I have GAP insurance, they never provided that to me. They did mail a statement to the house where the balance of $195 was listed. They subsequently charged off the account and reported it to the credit bureau even after I stated I would pay the balance of $204.19. I called back again to resolve this and the ** was supposed to call me back, this never happened. I was told to email in regard to paying off the balance of $195 which was what was stated, and no one ever responded to my email. I want to take care of this matter and I want my credit report to reflect accurately that the account is paid off. The lack of customer service and fraud is mind boggling.Customer response
02/14/2023
I have not heard from the business in response to my complaint.Business response
02/17/2023
***********************
2 ************
******, ** 02067
Re: Auto Loan XXXXX6054 Paid in Full
Dear ******************,
Thank you for taking the time to speak with me over the phone regarding your negative credit reporting and experience with Rockland Federal Credit Union. Upon review of your complaint, the Credit Union agreed with your desired settlement. The loan will be considered paid in full with the insurance proceeds received on December 13, 2022 and subsequent *** payment received on January 25, 2023. Any derogatory credit reporting that occurred since your accident on October 3, 2022 has been removed, credit reporting status Paid in Full.
In addition, please find enclosed a check representing the closeout of your savings account. This contains the overpayment from the *** refund.Initial Complaint
08/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This account is reporting inaccurately, Please check and investigate the following information and update them it is showing ******************** 30/60/90 Days Late, High Credit, Amount Past Due, Payment History.
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