Complaints

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed my son up for driving lessons at Sharon driving school and schedualed four classes three weeks ahead of the first leson, which was on Friday, Decmeber/27/2024. I was given the option on their website for my son to be picked from home for each of the claases.On that day, my son was waiting all day long for his first class, on that day, a driver sent a text to my son, minor 16 years who does not answer unknow txts/calls, indicating that my son has to meet him at the school for his first class because they do not pick student from my city; however, I was allowed that option on their website.THEY HAVE TO FIX THEIR WEBSITE.Rude school, I was told by their personal "if your son is not old enough to answer the phone he is not old enough to drive"They had enough time to call me and inform me that they do not pick strudent rom my city; however, they waited until the day of the class to reach to my son instead of reaching to me...an adult has to drive my son to sharon to start his first class...They are just rude and unproffesional school.They wanted to chage my a fee. $80, missed class date.. IT WAS NOT OUR MISTAKE, i WAS GIVEN THE OPTION FOR MY SON TO BE PICKED UP FROM HOME FOR EACH CLASS. HOWEVER, THEY HAD ENOUGH TIME TO REACH TO ME AND CORRECT THE MISTAKE OF THEIR WEBSITE.I moved my son to another school, a school that really respect students and their parents. I asked the school to refund my money after subtracting 30 hours of online classes, I was told that I will be charge for missed class fee, $80.I told them many many times, It was their miskate, their website gave me the option for my son to be picked from home, they wanted to chage me an extra $80...so I informed my, I will seek justice for this probelm.They are very rude and unproffesionl school... Do not take your kids there.

  Business response

  01/03/2025

  Parent signed a contact that states that we pick up in 5 mile radius from office. ********* where student lives is more than that. Student signed up for a ****** was told to come to office. Missed a ****** when instructor  called, student did not pick up a phone. Parent called back yelling, screaming, insulting an instructor. We told him he was supposed to be a driving ******. Missed appointment  fee was charged like it says in a contact that was signed. When we offered a refund  on ******s, Parent said. I will go to court have court decide. We will go to court and show a signed contact. We are following  contact that was signed by Parent. 

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