Reviews

Well unfortunately, I've been a resident here for the past year. Besides the deterioration of electrical equipment on the outside which clearly isn't up to code, cheap paint, and rugs. Management, especially Mrs. Ann Marie ******** could care less about the place and the people paying money to live here. Once you move in, let the headaches begin. Not only will she stalk reviews posted on ******, ****, etc. but she also says this has been reported, person was never a resident here and request the site to remove them hindering true experiences from people who lived here. When the lease turned over, we needed to give a new deposit due to it. When questioned when we'd receive our first one back she said after inspection and we would have to wait for upper management to send one in the mail. After an inspection was done, they tried to charge us $750 to replace a trash compactor because there was a less then 1 by 1 dent. After we told them wed be taking them to small claims court, Anne Marie decided to pull this deposit that had to be mailed in by upper management out of her top draw and say we don't need the deposit, no ones holding it. When she came to see this dent she also mentioned wed be paying for a new refrigerator due to scratches from magnets that were holding up pictures of me and my recently deceased mother. As far as privacy, the maintenance people think they can walk in whoever's house whenever they want whether its woman, children, or whoever is in the house. Because they work here. And when you say the AC isn't working, they're going to get you by and let it break again in the middle of summer and wont have an actual HVAC tech come until you harass them for a days. Imperial Village Apartments and the management company that oversees it are a complete scam and are in it to keep REFUNDABLE DEPOSITS! THEY WONT GIVE IT BACK UNTIL YOU THREATEN COURT AND OTHER LEGAL MATTERS. Please, do yourself a favor and stay far, far, away from here.

Please find the below response in reference to Mr. ***** ********* Complaint # ***** ***** ******* moved in to Imperial Apartments on 7/18/2023 Electrical Equipment: We have never received a complaint regarding our exterior electric service equipment from this resident or any other resident CARPET/PAINT: New at time of move-in on 7/18/2023 REVIEWS: ALL reviews are responded to in order to assure the accuracy of the contents. NOTE: ****** notifies us immediately of the posting of all new reviews.DAMAGES: All residents are liable for any damages to any items not listed on an agreed condition statement checklist at the time of move-in.  SECURITY DEPOSITS: All security deposit accountings/refunds are issued as mandated by the Mass Security Deposit Laws.RIGHT OF ENTRY: Right of entry is followed as outlined and agreed to in the Resident's lease. We also offer "By appointment only" service for non-emergency calls.

The most horrendous rental experience I've ever had and I've been here less than a week.After 2 nights here I began noticing itchy bite marks all over my arms.This place is INFESTED with bed bugs. So after moving almost all of my things in, I report the issue and ask for a resolution. It's been 4 days and I've been spending my nights at hotels with no clear solution in sight. Everything I brought here has to be treated or disposed of, and while I wait for pest control to arrive tomorrow, all of my belongings are being exposed. So I'm completely stuck and in an impossible situation. I can't move, and I can't stay.The property manager has no real power and has to run back and forth between me and her manager to get anything done.I have suffered severe emotional trauma from this, it has been impossible to sleep and I don't feel safe here at all.They sent a rep from their preferred pest control company who clearly wants to keep costs low for his business partner, he was rude and incompetent. He kept insisting on inspecting items that had been here for a day or two, and ignored me when I tried pointing out where I had seen live bugs crawling around.I noticed feces in a small Crack in a bedroom closet, and asked of they could at least use silicone or caulk to prevent any further bugs from spreading in here while I wait for them to actually treat the space this Friday and they refused. As far as I know, they are also not treating any other units, which is obviously the source of the infestation.I have never dealt with anything like this, it's been one of the worst weeks of my life, and I literally have never even gotten an apology.I'm sick to my stomach with this place. Find somewhere else to live, don't make the same mistake I did.

Please find the below response in reference to Mr. **** ********** complaint # ***** 5/7/24 : Mr. ******** moved in to Imperial Village Apartments 5/14/24: Mr. ******** reported insect bites on his arms 5/14/24: Mr. ******** brought 1 dead bug to office - type unknown 5/14/24: Office scheduled ****** Pest Control to inspect Mr. ********** apartment as well as all abutting apartments 5/15/24: ****** Pest Control inspected Mr. ********** apartment and all abutting apartments - NO BED BUGS FOUND 5/17/24: First of 3 scheduled treatments completed 5/17/24: ****** Pest Control notified Property Manager (******* *****) that Mr. ******** had an old bedbug mattress cover on his mattress as well as a new one in a box next to his bed. Clearly he had a pre-existing bedbug infestation prior to moving to Imperial Village Apartments.5/31/24: ****** Pest Control performed the second scheduled service - NO BED BUGS FOUND 6/14/24: 3rd Treatment was not needed 11/7/24: Since 1/1/24 we have not received a single call regarding any type of pest/bug from the 12 units in this building NOTE: Landlord's beware!! Mr. ******** has a history of these types of situations with other Landlords.