Complaints

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 9/12/2023 We bought a 2015 Jeep Grand Cherokee one owner well cared for according to car fax.They transferred our plates and put an inspection sticker on it using their own inspector.On my way home from the dealer I noticed the windshield washer fluid light was on so I stopped for washer fluid. When I to add some and it was full.They refused to fix it.I agreed to buy the part and they installed it for free.When I left again my check engine light went on.I went to auto zone and ran a test to find the code.It was a fuel vapor leak.Walts auto sales refused to fix it even after we purchased an extended warranty.Im forced to go to my local Jeep dealership. The Jeep dealership said the the car should not have passed inspection and the brakes were bad and needed replacing.It cost me $1,939.75 to repair to make it safe.I swear they broke the law by putting their own inspection sticker on a car that wont pass inspection.They reset the check engine light long enough to sell and sticker it.I believe they should reimburse me $1,939.75

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****'s Auto removed a brand new battery I bought elsewhere and still under warranty, and replaced it with a junk, useless battery, despite my specifically telling them not to touch the battery. I also paid $650 for an alternator install that NEVER worked. I am NOW having it removed and both a battery and alternator being replaced. A very costly "repair"!! When I called the business clearly upset that I had to explain the issue more than once, only to have him respond, "how can I help". He's in the business of "helping" after just ripping me off of a $200 battery PLUS $650?!, PLUS the cost of another battery AND alternator (TBD) "HELP? Are you kidding", I said? BOOM, he hung up on me.

  

  Business response

  03/17/2023

  On December 12, 2022, Ms. ******** Mustang was towed to our repair facility due to the vehicle not starting.
  

  After diagnostic, we found out that the Alternator was not charging since it went bad and the battery became defective as a result.
  

  We called ****************** to explain to her what we found out and to get her approval to replace the Alternator, the Serpentine Belt along with a New Battery.

  The customer gave us permission over the phone to change the Alternator and the Belt ONLY. We explained to the customer that she will need a new battery as well since the one in the vehicle became defective because of the old faulty alternator. Unfortunately, she declined replacing the battery stating that she will get it warrantied from the place she had originally purchased it from.

  As per the customers request, we installed a brand-new Alternator and Belt only keeping her old existing battery in the vehicle.

  When the customer called us back over two and a half months later, she was just screaming on the phone extremely loud that we could not understand a word of what she was trying to say.

  ******************, were sorry to hear that youre having issues with the new alternator. It might have went faulty due to the existing old/defective battery. However, and as you can see from the invoice we provided you (please see copy attached) it clearly states that you have a 1-year warranty on that repair so you could simply bring it to us and well replace it free of charge.

  As far as the battery goes, we clearly kept the existing old battery in your vehicle, per your request, and we never changed it. If you want us to replace it for you, as we explained to your brother when he called us, we can give you a great discount on a brand-new battery.

  We are here to provide excellent service to our customers and keep them coming back for their future service needs.

  Attached, please find copy of the invoices of the brand-new parts installed in the customers vehicle.

  Customer response

  03/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I quote from Walts: 
  The customer gave us permission over the phone to change the Alternator and the Belt ONLY. We explained to the customer that she will need a new battery as well since the one in the vehicle became defective because of the old faulty alternator. Unfortunately, she declined replacing the battery stating that she will get it warrantied from the place she had originally purchased it from."

  This is a complete fabrication of what actually happened. He told me the battery wasn't any good. I told him that was impossible as I just purchased it (see attached receipts and picture), he said he would put it on the charger overnight and for me to pick it up the next day. I called the next day, he told me it had charged, and the car was ready to be picked up, so I picked it up! There was NEVER ANY MENTION of anything becoming defective because of the old faulty alternator. NEVER. It isn't even my battery that was put back in the car. Totally ridiculous. And an outright lie. I'm sorry, but it is. This is even more disconcerting reading this! 

  It wasn't until I experienced the same problem and took it to a different service provider (via tow again), that I was informed that the battery that I purchased was NOT in the car, and that it was NO GOOD. Picture of the second battery attached, which, by the way, hasn't been manufactured since 2017! (Bosch brand- isn't even SOLD by ********** Auto parts!)

  I was infuriated because why would I have someone HELP me if they've already caused a serious problem and expense. It's ridiculous to think I'd be happy about it.

  Also, since he's such a good guy, and runs an up-and-up business, and warrantees his work, then he can refund me the FULL AMOUNT of the "repair". He should also replace battery that was taken OUT of the vehicle. Whether it was by accident or not is not the issue. Whether it was deliberate or not is not the issue. A mistake was made, and he needs to accept accountability and provide what he says he does. Refund on my credit card, please, and $179.99 for the cost of a replacement battery, only because NOW he isn't accepting responsibility and isn't being truthful AT ALL. 

  Why would I pick up a car that wasn't fixed? RIDICULOUS. Who would do this. He doesn't even make any sense. And it's insulting to think anyone would do such a thing, quite honestly.

  Thank you for your consideration. And please note that I was out of the country without adequate internet connection in order to send this sooner. 

  Regards,

   

  *************************

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  03/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2009 Nissan Murano from Hanna at Walt’s Motors in Taunton. On January 6, 2021. The Airbag light came on shortly after I left the car dealership with the car that day. Hanna agreed to fix the Airbag and inspect it. I brought the car home after he passed inspection and told me that the Airbags were fixed the airbag light came on again. The next day. He passed the car knowing the Airbags don’t work, they never fixed the Airbag. I brought the car to Nissan dealership on Cape Cod. They confirmed that none of the Airbags work, and that he should’ve never passed inspection . Hanna agreed to me giving them the car back, and then paying the remainder of the loan to the bank a $5000 and then paying me back the down payment back to me in the amount of $2500, however after six weeks of waiting for Hanna to pay the loan off, it still has not been paid with the bank. I am unable to get a another car as I still have this Loan out. He is now telling me as of March 11th that “I am on my own” and refuses to communicate with me. This car is unsafe. I am scared to drive it with my family in it. This has been a Hardship for me and my son. I am driving an unsafe vehicle. I am looking for Retribution. We need help. Melissa Tavares 508-360-4837

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩