Reviews

Numotion is doing everything to prevent my husband from getting his wheelchair. Now I am told that they can't finish the order because he is in the hospital for aspirational pneumonia. This is caused by not having a proper wheelchair to sit in which he needs to do for 2 hours after each stomach feeding. The loaner we have is so uncomfortable, he cannot use it.

We'd be more than happy to look into your situation and see what we can do to assist. Please contact our ***************************** at ************ and we will connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you!

Im set up on a payment plan and not only are they making me pay for faulty parts (Casters) that should have been under warranty they have cancelled my order 3 times for non payment! Im still on a payment plan!! I will definitely be asking my new insurance provider for an alternative solution and I would not recommend doing business with these crooks.

We'd be more than happy to look into your situation and see what we can do to assist. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you so much!

It has already been addressed and taken care of. The issues I had as well as most of the issues that the other reviews are having should have never happened! Your company has **** to learn about customer service and support. Im sorry for coming across like an *** but, it is what it is.

Every time. Every time I have a need for wheelchair repair, Numotion takes an unusually long time process my request, get insurance approval, order the part(s), and schedule the repair. Sometimes it takes weeks. Sometimes months. This is my only means of mobility. Their mismanagement, or purposeful negligence should be criminal because it directly affects my health and well being.

We'd be more than happy to look into your situation and see what we can do to assist. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you!

My experience with Numotion was absolutely the worst I have ever experienced in all my years of purchasing and repairing durable medical ************ joystick on my chair died all of a sudden, rendering it inoperable. I called to get an appointment to have it fixed. They did a televisit evaluation and said they would have to get with my doctor an insurance company before ordering the parts. I asked if they had a loaner joystick or chair that I could use in the meantime. Their answer was we don't have one available. We will have someone contact you with information about renting a chair. That never happened. Two days after it broke down, my brother took the chair to our local branch in *******,,** about an hour away from us. The tech looked at it and said there' was nothing he could do to fix it temporarily until my parts came in. He said I would have to wait till the new one came in. I explained to them the situation I was in and that I relied on my chair to be able to get around and take care of myself. Without a chair I couldn't get out of bed. They told me they would go ahead and pre-order the parts so that when the doctor 's prescription and insurance approval came through they could install it. I expedited the doctor's note by contacting them and having them complete it that same day. I also expedited the insurance approval in the same manner. Both of these were done within a couple days. I spoke with them on a daily basis throughout the process expressing my concern each day. I ended up buying a used chair off marketplace so I could just get around my home. Every number you try to call sends you through customer service which majority of the time is in the ***********. They are unable to answer questions or provide information. They simply forward you to the right department or send them a message to call you. This is a waste of time.

Thank you for reaching out. Please contact our ***************************** at ************ and we will be happy to connect you with the closest Numotion location in your area to better assist with any of your questions/concerns. Thank you!

What good would that do? I spoke to the branch manager at my local branch in *******, **. He was no help at all. Your company is a poor excuse for a durable medical equipment provider and I will let EVERYONE I can know not to use your company. Tell me what good it does to have an advisory board made up with individuals with disabilities if you don't listen or utilize their knowledge. I know they would not advise you to treat your customers like you do. Also, why do all your numbers route you through customer service agents in the ***********? You can not get a direct number or email address to a manager or branch. I'm sure that is on purpose because your assistance is to contact your customer service. What a joke!

Terrible experience. Did not get the order correct, and never addressed my concerns. Less than six months of ownership and have had many issues. I expected much higher quality and service given the cost of this wheelchair. This company does not communicate well with its customers and seems to only be concerned with how they can get money from your insurance company. Worse yet is their lack of concern regarding safety issues regarding their product and lack of willingness to service their defective product.

Thanks for reaching out. Please contact our ***************************** at ************** and we will be happy to connect you with the closest Numoton location in your area to better assist with any of your questions.

Worst customer service ever! My mom bought a power chair from them less than two years ago. It has had nonstop mechanical problems. Early October a fire door in her apartment building closed on her chair and broke her footrest. It took them three weeks to fax the insurance form to her providers office and over a month with zero communication from them. When I called to request a loaner footrest, they said they would call back and never responded. My mom has had to use a bungee cord to hold her leg on her other footrest for FIVE weeks. Save yourself some heartache and find another mobility company!

I apologize for the experience you've encountered. We would love to assist you in this matter. Please contact ******************************** at *************.

I took my 7 yo son to get fitted for a new wheelchair and a stander activity chair. Prior to that , I asked about any outstanding bill I may have as I was going to turn it in with my KB Medicaid renewal. I was told there was no bill. So I take him to get measured excited about the stander for my son. 4 weeks go by I haven’t heard anything and on the app it shows no nee orders. So I call to see what is the status as I know it needs to go through insurance first, only to find out they never processed it due to an old outstanding bill. First I was told the bill was $56.00 then 2 weeks later told it was $2200.00. I emailed the billing department and have not heard back since!!!!! Im frustrated because for one.. NOBODY CALLED TO INFORM ME THEY WERE NOT PROCESSING THE ORDER AND FOR 2, I WAS GIVEN 2 different amounts AND BILLING WONT RESPOND!!! I guess they really don’t care about servicing special needs .. its all about the money.. mind you they bill like 70k and more for equipment . I look at my insurance claims!! And the cost is outrageous YET they won’t call or respond to my current order…and now my 7 year old will not have equipment.

Please contact our National Customer Care Center at 800-500-9150 and we will be happy to connect you with the appropriate leadership to better assist with any of your concerns. Thank you! 

horrible business, after 2 years of fighting to get a product that is for myself and works it still hasn't happened. now i can't talk to anyone I get lied to, and told a supervisor will get back to, which no one has ever.

Please contact our National Customer Care Center at 800-500-9150 and we will be happy to connect you with the appropriate leadership for your concerns. Thank you!