Complaints

• Initial Complaint

  02/06/2025

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with ************* . I do not have a contract with Associated Credit Services. They did not provide me with the original contract as I requested.

  

  Business response

  02/07/2025

  Thank you for submitting your concerns to Associated Credit Services, Inc. (ACS). After a thorough review of the information you provided, it has been identified that we have never spoken to you on the phone, nor have we received any written correspondence from you requesting an original contract. As of 1/21/25 ACS is no longer involved in the reconciliation of this matter, and we recommend contacting ************* directly to obtain any information you seek. In addition, we have submitted the deletion request to the credit reporting agencies for this tradeline. Please allow up to 90 days for the update to reflect. If after 90 days you are not seeing the update, please contact our office directly and we will be happy to assist further. Our main phone number is ************. 

  Customer response

  02/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response (removing the charge from my credit report) does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* **********

• Initial Complaint

  02/04/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ASSOC CRDIT SERVICE. I do not have a contract with the collection agency. They did not provide me with the original contract as requested.

  

  Business response

  02/05/2025

  Thank you for bringing this matter to our attention as we take these situations very seriously. On 5/24/24 our client, original creditor and owner of the debt ************* placed an account with our office for collection for the consumer. As of 1/21/25 the account was closed with our office at the request of National Grid and all credit reporting was deleted at that time. Any and all future inquiries regarding this debt should be directed to ************* directly. 

• Initial Complaint

  02/02/2025

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am absolutely not responsible for this debt with CREDIT COLLECTION SERVIC. I have no contract with ***************, and they have failed to provide me with the original contract despite my request.

  

  Business response

  02/03/2025

  Thank you for bringing this matter to our attention as we take these situations very seriously. This consumer has the wrong company. We are Associated Credit Services, Inc. in ************. We are not Credit Collection Service. We have no affiliation with any company named Credit Collection Service. We do not have a client in the name of Progressive, LP. Nor do we have a consumer in our database with this name. 

  Customer response

  02/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  01/22/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for a credit card in-store at ***** beauty rewards and they charged that card for my only purchase of $***** on 7/27/2021. They were supposed to send me the card and bills in the mail. I never received anything from them until I checked my credit report and seen they say I owe them ******. I got calls from a collections called ************************** and I told them I would have paid the ***** but I never got the card nor the bill in the mail and forgot about it. When they called I offered to pay the amount I charged on the car and they refused my payment.

  

  Business response

  01/24/2025

  Thank you for bringing this matter to our attention as we take these situations very seriously. On 11/29/2024 our client ********************** the current owner of the debt, placed an account with our office for collection for the consumer. The original creditor was Comenity ************ for a credit card for ***** Beauty. On 1/7/2025 our office spoke to the consumer at which time the consumer disputed the amount owed. Our office immediately obtained full verification and itemization of the debt. That verification of debt was sent to the consumer on 1/9/2025 substantiating the amount of the debt placed with our office for collection.  Associated Credit ************* does not own the debt, we are simply the collection agency attempting to collect the debt on behalf of our client. Our office is more than willing to work with the consumer to resolve this debt. 

• Initial Complaint

  01/21/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for the debt with ******************* I do not have a contract with ****************, they did not provide me with the original contract as I requested.

  

  Business response

  01/22/2025

  Thank you for bringing this matter to our attention as we take these situations very seriously. We believe that the consumer has the wrong company. We do not have any consumer in our database by this name, we do not work with or have any contract with work with ***** or **** Funding. One thing of note is we are Associated Credit Services, Inc. in ************. There is another similarly named company Associated Credit Service (no "s" on the end) out of **********. We have no affiliation with this other company.  

• Initial Complaint

  01/21/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I'm not liable for this debt with *************. I do not have a contract with the collection agency they did not provide me with the original contract as i requested

  

  Business response

  01/22/2025

  Thank you for bringing this matter to our attention as we take these situations very seriously. On 6/12/2024 our client, original creditor and owner of the debt ************* placed an account with our office for collection for the consumer. Earlier today our office received a dispute through the credit bureaus stating the same as above. At that time the account was placed on hold, and we have reached out to ************* to obtain full verification of debt. Once we receive the verification of debt we will immediately send it to the consumer. As relates to credit reporting, all credit reporting is performed at the specific direction of ************** 

• Initial Complaint

  01/21/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a partial from Benevis (********* Dental) onJune 26, 2024.I paid $337.50 for the partial and requested a full refund which I have not received. The partial broke the same day and I returned it the same day.I spoke with the project manager in *******, ** and ******, ***I was out of town and busy working, but themanager in *******, ** stated that a check was in the mail in October 2024.January 21, 2025, I received a text message from Associated Credit Services saying that I owe Benevis (********* Dental) $249.50 and that it's in collections. When I called ********************************** department on January 21, 2025 the rept stated that I had a credit for $316.50 in my account and that they sent a refund request to their parent company in October for a refund of $97. She stated that she is not sure why it has not been mailed or processed and that she would try to call me back. It has been nine months and I do not trust Benevis (********* Dental) to call me back.Also, when I called Associated Credit Services, I gave them my phone number and the account number in thetext message I received, but they would not give me any information because I would not give them my address. I spoke to ***** ****** and he transferred me to ******* *****. This is what they sent in the text message:Hi, ********. You will now receive texts from Associated Credit Services (ACS) - Debt Collector about your $249.50 unpaid balance with ****************..#OfMsgsVaries Msg&DataRatesMayApply Pmts and Info: ********** RE ******** *********** To optout txt STOP

  

  Business response

  01/22/2025

  Thank you for bringing this matter to our attention as we take these situations very seriously. On 10-15-24 our client New Benevis - ********* Dental placed an account with our office for collection for the consumer. As a collection agency we are governed by Federal, State and local regulations. These regulations require our office to fully verify the identity of all incoming calls. These requirements are in place to protect consumers and ensure against sharing any personal information with anyone other than the consumer. When the consumer called our office, they refused to verify their information. As a result, we were prohibited by law and regulations from discussing the account. If the consumer calls our office, we would be more than happy to discuss the situation with the consumer. When calling our office, the consumer would need to verify either their DOB and full mailing address OR the last 4 digits of their SSI number and full mailing address. Once that has been verified, we can fully discuss the account. Again, these regulations are in place to protect the consumer and their nonpublic private information.  

  Customer response

  01/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I do not want them to contact me via phone and they will not receive a phone call from me since they need my personal information. Their customer Benevis has my mailing address and they can send me the information via mail. So, that I will have it in writing to send to the ************ and the ***************** when I file a grievance. I do not owe them. They owe me a refund for a broken partial and I returned it to them the same day.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business response

  01/27/2025

  As a result of this complaint our office is closing the account and returning it to New Benevis - *************************. Our office will not be contacting the consumer again. It is critical to point out that our internal closure does not make the debt in question go away. It simply means our office will not be contacting the consumer. What New Benevis decides to do with the debt is entirely up to them. 

• Initial Complaint

  01/17/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt and I do not have a contract with CREDIT COLLECTION SERV plus they did not provide me with the original application like I asked.Account No: 7936 Amount Disputed: $608

  

  Business response

  01/17/2025

  Thank you for bringing this matter to our attention as we take these situations very seriously. We believe the consumer has filed this complaint under the wrong company. We are Associated Credit Services, Inc. in ************. The consumer lists Credit Collection Services as the company they are filing a complaint about. There are many collection agencies in **. There is a CCS in *********. Additionally, after a careful search, our office does not have a consumer by this name, address or phone number in our system of record. Lastly, our account numbers are 8 digits long. This consumer filed this complaint under the wrong company.  

• Initial Complaint

  01/06/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Associated Credit Service I do not have a contract with Associated Credit Service, they did not provide me with the original contract as requested

  

  Business response

  01/06/2025

  Thank you for bringing this matter to our attention as we take these situations very seriously. On 3-1-24 our client ************* placed an account for collection with our office for the consumer. This complaint is the first communication we have received from the consumer (verbal or written). This is for the final bill for the consumer's gas service ending 10/21/23 at **************************************. Based on this complaint we will place the account on hold and obtain full verification of debt and send it to the consumer to the address provided above. As relates to credit reporting, all credit reporting is performed at the specific direction of ************** 

• Initial Complaint

  12/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with six flags theme parks, I do not have a contract with Associated Credit Services, they did not provide me with the original contract as i requested.

  

  Business response

  12/30/2024

  Thank you for bringing this matter to our attention as we take these situations very seriously. On 10-24-23 our client Six Flags Theme Parks placed an account with our office for collection for the consumer. as of 11/26/24 the account remained unpaid. On 11/26/24 our office closed the account and returned it back to *********. What Six Flags decides to do with the account going forward is entirely up to them as they are the original creditor and owner of the debt. However, as of 11/26/24 our office is no longer attempting to collect the debt from the consumer. Our office canceled credit reporting on 12/02/2024. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩