Cannabis
Curaleaf, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
06/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made an online purchase of approx. $400 that they did not honor. The agreement online was (4) 1/4oz items and they tried to give me (4) 1g items. I have pictures of the order. They lied to me of the reasoning behind the false advertisement. I know this because their in-house ordering system labeled these products in question as they want to list these products , per gram. Online listed the products sold per 1/4oz. I believe they put a supervisor and his manager on this and they just lied in circles and did not truthfully explain why its listed as they want it in house but listed very differently online. I explained to them that I spent time and money coming out to their store to purchase products and quantities they themselves advertised and I was told with hostility to leave the store if I didnt want to accept the quantities they adjusted my online order to. I feel they should honor their online advertised price. I spent time, money, wear on my vehicle, and risk of health being on the road to get to their store to be cheated of the online purchase, hostilely treated unfairly, and lied to.Business response
07/12/2023
Hello,
We are so sorry to hear about this. In order for us to investigate further, please visit our Contact Us Form at *********************************************
From there, you will be able to submit a ticket and our Customer Support Team will respond to get further details in effort to assist.
Thank you,Initial Complaint
03/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed order online, 2/16/23 total ****** order #******** picked up order charged ****** Loyalty points used **** (******) Overcharge-*****. Would like refund and loyalty points returned.Customer response
03/29/2023
I have not heard from the business in response to my complaint.Business response
04/04/2023
We cannot provide any information regarding a medical patient's purchase per HIPPA. We welcome the medical patient to contact the facility directly for assistance in resolving any issues.Customer response
04/05/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*********
Initial Complaint
02/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Curaleaf in ****** ** is not honoring there hours! There sign that I have a picture of says 6pm however they lockdown the website almost 2 hours before and if u arrive anytime after 5 they will not allow you to place an order on the kiosk because they claim they have inventory however thats not the customers problem maybe they shouldnt be so lazy and so it at 6 when they state that they close I have seizure and use the marijuana to keep me from having them so Im extremely ****** offBusiness response
07/12/2023
Hello,
We are so sorry to hear about this. In order for us to investigate further, please visit our Contact Us Form at *********************************************
From there, you will be able to submit a ticket and our Customer Support Team will respond to get further details in effort to assist.
Thank you,Initial Complaint
01/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company, which I have never heard of before in my life, has used an invalid email address *********************** to establish a rewards account and send marketing emails. That email address does not exist because gmail does not recognize . In email addresses. They need to go back to their actual customer and request a valid email address and remove the fake email address. I am not their customer and do not wish to be associated with this business. Unfortunately, this business does not allow me to resolve the issue by unsubscribing or unenrolling without knowing where their actual customer visited them.Customer response
02/06/2023
I have not heard from the business in response to my complaint.Business response
07/12/2023
Hello,
We are so sorry to hear about this. In order for us to investigate further, please visit our Contact Us Form at *********************************************
From there, you will be able to submit a ticket and our Customer Support Team will respond to get further details in effort to assist.
Thank you,Customer response
07/13/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
The business is asking me to contact their customer support, I am not a customer. The response does not show how they plan the resolve the issue. I do not wish to have any contact with this business. I have not had any contact with this business in the past. If they need more information to resolve the issue, that needs to be stated explicitly.Regards,
********
Business response
09/12/2023
Hello ********,
Thank you for this info -- we are submitting this to our IT team for further investigation and correction.
Thanks!
Initial Complaint
07/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have repeatedly requested I be removed from future emails regarding their product to the tune of over 15 times im certain. I simply do not want to receive their emails anymore- and have been unable to get Unsubscribed in what seems an eternity. Please ask them to stop Spamming me. Im not interested. To unsubscribe or change your settings click here:https://ir.curaleaf.com/index.php?s=subscribe&code=cMWRJgj8dp0NEnK9uq-_SgYWkmz7lBUoBusiness response
07/17/2023
Hello!
We are so sorry for this. We wanted to let you know that we have submitted this request to our IT team to get your email address removed from our notifications.
Thank you!
Initial Complaint
05/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Date of transaction - tuesday, may 17, 2022 Amount paid on debit card - $283.50 5 1/4 oz. jars of 'premium' cannabis was sold by this medical marijuana dispensary to myself, a qualified patient. Nature of dispute - Despite complaints for months from myself and others all over the internet this Dispensary continues to short change their customer's with lousy products, high prices and below the advertised weight. I finally got sick of shelling out thousands of dollars for garbage and contacted corporate. Corporate demanded ridiculous documentation from myself, which I provided. Now, they cannot be bothered to address the situation after replying twice. This is unacceptable. I apologize for filing a complaint against this address - I actually wish to file it against the corporate office and here is their information - ********************************************************************************** Thank you so much!Customer response
05/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************************
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Customer Complaints Summary
28 total complaints in the last 3 years.
8 complaints closed in the last 12 months.
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