Complaints

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car to another business to have my oil changed, because an oil change at Bentley Boston is too expensive. I went to Bentley because the check engine light came on. They told someone poured coolant into the oil compartment. This is the 2nd time they have used this excuse. The company that I used have been around for a very, very long time and would not have put coolant in the oil tank. They tell me I need a new engine and it's taking a long time. They finally gave me a loaner car after I complained to them. I am looking for them to reimburse me for a rental. of ***** and fix my car according to the warranty.

  Customer response

  11/06/2023

  I have not heard from the business in response to my complaint.

  

  Business response

  11/14/2023

  Hello,
  
  I appreciate your bringing this issue to my attention. Upon investigating the matter, our service department discovered that there was oil mixed in the Antifreeze of the vehicle. I want to assure you that this falls under the warranty coverage, and I will personally assist the client in resolving the situation with Alfa ****** Additionally, I will make every effort to have the rental charges reimbursed for the client. Thank you for your patience and understanding.

  Customer response

  11/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

  Customer response

  01/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I *************************** request that complaint #******** be re-opened because the Bentley 
  Dealership did not refund my credit card like the agreement they made with BBB. Therefore 
  the complaint is not final.
  

  
  

  

  Business response

  01/22/2024

  we have reached out to this client, we also have reimbursed him for his rental expense. The issues with his vehicle had nothing to do with us, he doesn't service with us, he happen to come in because we had to warranty the work on his vehicle, at the time of service we didn't have an available loaner but when we got one we gave him one. The refund that he was looking for was because he had to rent a car when his vehicle was down, although we weren't obligated to reimburse him we did do so. 

  Customer response

  01/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩