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          Business Profile

          Asphalt

          New Look Paving Sealcoating and Landscaping

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Asphalt.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/22/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            We hired New Look Paving Sealcoating and Landscaping to pave our driveway. We paid the owner *** a deposit of $5866.66, on September 4, 2024 in the form of a check. My fathers (who is my neighbor) also gave *** a deposit of $1000 on September 7, 2024, to pave his driveway on the same day as ours. Work was to begin October 22, 2024, but we never heard from the company. We called and emailed the company several times with no responses. Upon further research, this company has changed its name many times due to negative reviews and complaints filed against them. They scam people by taking deposits and not showing up to do the work, or they show up and do a bad job or do not complete the job. They have also offered to pay people off to remove their negative reviews.

            Business response

            10/22/2024

            Yes originally we were supposed to install driveway on the 22nd of october, when contracts are signed we do let the customer know that there could be delays, it is also on the contract that the customer signs. We did have a few guys out due to illness and we did fall behind by a few days. **** called ***** this morning he missed her call and called her right back and she did not answer. As ***** was calling ****, Her dad called and spoke to with ***** and *** the salesman on a 3 way call. We did explain that we did have some delays and that we could do one driveway tomorrow and the other on friday, ****** dad said to do them both on friday 25th of October. 

            *** is NOT the owner of this company. I have never paid anyone to remove a bad review, Look at my Angies reviews.I started this company last year. 

             

            Customer response

            10/25/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            **** ******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 1

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1 Kelley Sq

          Worcester, MA 01610

          Visit Website
          (508) 304-2783

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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