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          Business Profile

          Medical Service Organization

          Reliant Medical Group

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Medical Service Organization.

          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My name is Aaron B******, I am from California. I searched for an "Urgent Care"  on Yelp while in Worcester MA for a family emergency in August 2024 due to having wrist pain. ReadyMED was the first option that came up. I asked the insurance specialist to review my insurance card and ID to make sure the urgent care visit would be covered even though I am from out of state. She verified the information on her computer and said the visit would be covered so I then put my name down and was seen for the urgent care visit. In October 2024 I received a bill for the visit of $425 so I called my insurance and they said the office billed for the wrong setting code (11) and should have billed for an urgent care setting (20). I called ReadyMED on 10/29/2024 to confirm they are an urgent care and they confirmed "we are an urgent care" I called Reliant Medical Group, who does the billing on 11/11/24 and they claimed "we do not bill for urgent care setting". I then called back ReadyMED on 11/11/24 and they confirmed again "yes we are an urgent care". I think this was a very deceptive way for this company to advertise their business on ****, then verify my insurance would cover the visit, then even confirm "yes we are an urgent care" after billing me as a doctor's office. I had other options for urgent cares to visit back in August and the company should have been transparent about their billing situation before accepting me as a patient. I am very diligent in only going to places that are covered by my insurnace policy and was aware that only urgent cares would be covered if used out of state. This business needs to bill me as an urgent care and should be forthright about coverage to their patients in the future.

            Business response

            11/12/2024

            Hello, Reliant cannot discuss patient care due to privacy regulations but always encourages patients to discuss their concerns with us directly at ********************************************* or by calling 800-993-8399.

          • Initial Complaint

            10/24/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The reliant medical group as a whole has repeatedly made errors with scheduling. These errors have affected my work schedule significantly, and my employer is beyond aggravated with how many appointments and cancellations I have had due to scheduling errors on their end. Here is a further breakdown:- Reliant medical group as a whole is to blame - Reliant radiology department scheduled me 3 times in error - and I went through extensive hours and hours long pre-authorization processes to get insurance approval - only to then be contacted by Reliant again informing me of the error. This has wasted over 20 hours of my time over the past two weeks during my working/business hours.- Reliant radiology has also rescheduled me, without my permission, to times and days that I cannot do twice in connection to the 3 errors.- Reliant behavioral therapy has scheduled me 3 times in error as well - and have wasted the same amount of my time with insurance pre-authorization only for the therapists and psychiatrists I am being routed to to inform me they either do not accept my insurance of they do not specialize in the areas of behavioral health that I need.

            Customer response

            10/24/2023

            I am going to provide the same answers here as the next message:

            1. I did my best to choose the options that applied best.

            2. For charges: I was seeking assistance understanding charges from referrals made in error. So, I have not paid any money yet, but there are massive contradictions between cost that the medical group (Reliant) states, and that which my insurer states. Neither part knows concretely what is right - which relates to my complaint about "finishing the job".

            3. For finish the job: they have made repeated errors regarding scheduling, whether it be to schedule with someone who does not accept my insurance, a facility that cannot do the procedure, or the cost is above and beyond both copay and deductible. I need them to contact me for resolution and to assist me with what is fair: determining where, when, with who, with insurance coverage, and at what cost these procedures are.

            I hope that clarifies enough. If it does not, you are welcome to remove all but the first statement which you already said is clarified in my initial complaint filing. Thank you.

            Business response

            11/08/2023

            Reliant cannot discuss patient care due to privacy regulations but always encourages patients to discuss their concerns with us directly at ********************************************* or by calling ************.

            Customer response

            11/13/2023

             
            Complaint:**********

            I am rejecting this response because: It is not a response. It is a neglect - they are simply trying to "blow off" (for lack of a better term) me and the BBB.

            Sincerely,

            *****************************

            Business response

            11/27/2023

            BBB has spoke to a representative with Reliant, they have again reiterated that they cannot discuss patient care due to privacy regulations but always encourages patients to discuss their concerns with us directly at ********************************************* or by calling ************. Any communication they may or may not have had with this consumer cannot be confirmed or denied.

          • Initial Complaint

            04/27/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Reliant Medical group is charging me for a service that is supposed to be covered by my health insurance, but because they (Reliant Medical group) invoiced my insurance with the wrong code for my son's physical+flu shot my insurance is not able to pay them (Reliant Medical group) unless they correct their mistake by resubmitting the invoice with the correct code; after many phone calls from me and a phone call from a supervisor at my insurance (Independence Blue) asking Reliant to please resubmit the invoice with the correct code, they are refusing to do it, and want me to pay for a mistake they made. Since the service was back in November, and we've trying for 4 months to have them fix their mistake, now my account is delinquent and it'll be affecting my credit. Reliant made the same mistake in 2019 and in 2020 they correct their mistake and sent a modifier to my insurance, but this time they're refusing to do it. I hope someone can help me with this issue. Much appreciated

            Business response

            05/06/2022

            Business Response /* (1000, 5, 2022/04/28) */ Reliant Medical Group cannot discuss patient care due to privacy regulations but always encourages patients to discuss their concerns with us directly at ****************************************** or by calling ***-***-****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 95

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          5 Neponset St

          Worcester, MA 01606

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          (508) 852-0600

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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