Complaints

• Initial Complaint

  03/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a M9 on 11/12/2021, after shooting about 50 rounds through it, we noticed imperfections in the barrel. I contacted Beretta in July 2022 and was told to send it back to them for repair under the warranty. Beretta received the gun on July 19, 2022. I was told it would be 6 weeks for repair. We are now in March of 2023 and they still haven't fixed the problem. I have contacted Beretta customer service multiple times and have been told they don't have any barrels and that Beretta doesn't manufacture their own barrels. My case supposedly was escalated to a manager but no response and still haven't heard anything. Since Beretta now has had my firearm for 8 months, longer than I've had it, I asked for resolution. They can send me a new M9, give me my money back, or replace the barrel. All of which are not unreasonable since they can't seem to resolve this issue. I'm getting nowhere fast with this company.

  Business response

  04/18/2023

  Dear ****************,
  We apologize for the delay in response to this message and the delay in your repair. The pistol and logged it into our service department under work order *******.
  The current status of this work order is awaiting parts. I have checked the inventory and the barrel has arrived. Your pistol will be returned shortly after the repair. We ask for your continued patience in this matter as we work to quickly resolve the issue.
  Thank you,
  Beretta Customer Service

  Customer response

  04/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that I am willing to give a little more time to resolve the issue. I expect to be kept up to date on the progress. Additionally, I expect this repair to have top priority and fixed quickly. Time is of the essence in this matter.

  Regards,
  
  ***********************

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a brand new veretta a300 ultima. Gun had broken forend, rust on bolt in internal parts, choke will not screw in properly, will not cycle high brass or low brass shells. Basically the gun is a complete waste of money want to exchange for a working gun.

  Business response

  04/18/2023

  Dear ******************,

  We apologize for the delay in response to this message. We have recently received your shotgun and logged it into our service department under work order *******.

  The current status of this work order is awaiting bench inspection. Once we have performed the inspection our team will decide the best course of action. This action will be based on Beretta Warranty Policy that states if we are able to repair the shotgun, that will be our first choice. In the event that we are unable to repair the shotgun then an exchange would be the next choice. We ask for your continued patience in this matter as we work to quickly resolve the issue.

  Thank you,

  Beretta Customer Service

  Customer response

  04/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************
  

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a Beretta 92X RDO from ***** *** and didn't notice that the magazine catch/release was not working as I did not test it in the store. This was brand new firearm. I sent it in for repair and after a month, they don't even have it checked in yet. Now I have to pay a gunsmith to fix a factory problem. Do NOT buy Beretta anything! Just look at my and the other bad reviews below. Hopefully they will return it to me or otherwise i'll have to call the police and report the firearm as stolen.

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear BBB,I purchased a Beretta CX4 Storm firearm from a local gun shop in early December of 2022. I found major flaws in manufacturing including a barrel that was installed crookedly. I was lucky because I was able to quickly return the firearm to the local shop and get a refund except for the cost of the federal background check. In late December 2022, I purchased the same rifle from an online firearms dealer (where they ship it to a local federally licensed dealer in which conducts the background check). I received the rifle 1.5.2023 and after passing the background check and taking it home, I discovered that it had the same exact problem. The barrel was installed crookedly and the person at beretta who test fires new guns simply corrected for this by moving the sights all the way to one side. On the inside of the gun, the barrel is so crooked that it is rubbing against moving parts and has already started to wear the metal off from the couple test shots from the factory. I immediately contacted Beretta Warranty service and was given an *** label to send it back for assessment. I explained the problem and the individual I spoke to was quite concerned. He asked me to write a hard copy of the issues found as well as hard copies of photos I had taken and place them in the case (which I did). I shipped it back via *** on 1.6.2023. It then sat in their warehouse waiting to be checked in for a month. I kept calling and all they did was tell me they would prioritize my issue but they could do nothing. Nearly 2 months after shipping it to their warranty department, they sent it back to me without any discussion. They simply stuck a target in the box proving it shot straight. Of course it did because they compensated with the sights. No correction of the crooked barrel or parts hitting. I called Beretta again twice and they said that it was within their parameters and refused to let me speak to management. I have a worthless and dangerous paperweight. Help.

• Initial Complaint

  02/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Bought the Beretta APX mainly due to the $100 MIR.. after filing all photos of receipt, original box label/serial number I received an email stating the serial # was not in the system. I resent everything again and was told I was not eligible for a refund. Today I see the exact same off for the exact same gun!! From all the complaints its clear this is false advertisement. I will NEVER purchase from Beretta again!!

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I BOUGHT A BRAND NEW HAND GUN AND IT WAS JAMMING DURING THE FIRST, SECOND, AND THIRD USES. I SENT THE HANDGUN BACK TO BERRETTA FOR REPAIR. ITS BEEN 9 WEEKS AND NO ONE CAN FIND MY REPAIR. ITS NOT IN THEIR SYSTEM. I HAVE A TRACKING CONFIRMATION AND SOMEONE ON THE PHONE SAID THEY CONFIRMED THEY RECIEVD IT BUT DID NOT SEE A REPAIR ORDER? THE PROCESS IS SUPPOSED TO BE 6 WEEKS BUT ITS BEEN 9 AND THEY DONT EVEN KNOW WHERE MY GUN IS? EVERY TIME I CALL THEY SAY THEY WILL CALL ME BACK AND NEVER DO. LAST TWO TIMES THEY HUNG UP ON ME AND NEVER CALLED BACK. I ASSUME BECAUSE THEY DONT KNOW WHAT TO DO BECAUSE THEY LOST MY GUN OR SOMETHING. TRACKING CAME FROM BERRETTA AND THE NUMBER IS ****************** SERIAL NUMBER IS - ********** I WANT MY MONEY BACK. I DONT WANT THE REPAIR BECAUSE IT WAS JAMMING AND IF IT IS REPAIRED AND IT STILL MISFIRES WHAT HAPPENS? I BOUGHT A GUN LAST YEAR TO GO SHOOTING FOR SPORT AND COMPETITION AND HAVE BEEN OUT OF MY MONEY AND OUT OF A GUN SINCE I BOUGHT IT?

• Initial Complaint

  02/09/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a Beretta *** ********* model on 2/3/2023 with serial number **********. This pistol is a newer model advertised as RDO ready (Red Dot Optic). Older models without RDO are no longer available. I had no intention of using the RDO feature and always intended to cover it up with a Beretta blank RDO plate. I had been told by the seller (***********) and numerous gun store personnel that this item would not be included with my physical purchase, but would be available free after purchase of gun (presumably this was done because the plate was not available yet). I was further told that I would have to contact Beretta and request the plate, free of charge. This drove my decision to stop looking further for an older model without RDO since I would be able to cover up the RDO with the free Beretta RDO blank plate. Note that this all occurred in the early days of February, just days before I made my purchase. Upon receiving my purchase, I immediately registered the pistol on the Beretta site. At the end of the registration process I was presented with a message that said that as a consequence of registering my gun I would be automatically sent an RDO blank cover. I never received a confirmation from Beretta about this so I contacted Beretta customer support and was told that the RDO blank cover offer was only good until 1/31/2023, and since my purchase was made on 2/3/2023 I did not qualify. I want to point out that at no time during research of pistol purchase and during registration process was there ever mention of the 1/31/2023 deadline. And, in fact, I was told specifically at end of registration process that this item would be sent to me. I would like to ask Beretta to honor what I believed to be Beretta's deal at time purchase, that the pistol purchase would include the RDO blank plate. Despite due diligence on my part I had to initiate a conversation with Beretta support to find out about the 1/31/2023 deadline. Thanks. Thank you. 

• Initial Complaint

  02/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a **** Tactical new in April of 2022. I took it to my local shooting range one time, and fired 75 rounds through it. The interior of the barrel appeared damaged so I brought it to a certified gunsmith for inspection. They confirmed the barrel was defective, and looked as if thousands of rounds were fired through it, not 75. They could not repair the barrel, and as the weapon was under warranty I contacted Beretta directly. I was advised to send the weapon to Beretta for repair, and I was quoted 16 weeks. I explained that this was a brand new weapon and did not think I should have to wait 16 weeks to get it back, and the rep promised me he would expedite the repair as he agreed. They received the weapon in June, 2022. As of writing it is 02/08/2023 and the weapon still has not been repaired, exchanged or otherwise replaced. I have been told a supervisor will call me back multiple times and have NEVER received ONE inbound call from Beretta. As months passed I have been put off many different ways, being informed a department is closed, or nobody is working today, or no one with authority to offer a replacement weapon was available (always with the promise of a call back that never comes). Recently in December of '22 they allegedly received barrels that fit on my weapon, and my weapon was supposedly requested to be "sent to the bench" for repair and testing. I was told this the first week of January '23. I called again mid-January and was told much the same, my gun is waiting. Why it takes weeks to screw a barrel on a weapon and test-fire it I do not understand. I called again today and was told ALL of the barrels they received after MONTHS of delay were either DEFECTIVE or USED on OTHER REPAIRS. This implies I was either skipped in line, or folks have been waiting LONGER than 8 MONTHS for repair requests. I asked for the number of the corporate office and was told this was impossible. THINK TWICE, THEN AGAIN, AND YET AGAIN before buying a Beretta.

• Initial Complaint

  01/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  While at the shooting range,the BerettaAPX Centurion that I had recently purchased malfunctioned and damaged the gun. I immediately contacted Beretta Customer Service regarding the damage and was instructed that the weapon was still under warranty and was advised that Beretta would repair the gun and return it to me and it would take approximately 6-8 weeks for the repair to be completed. I was sent a shipping label from Beretta and the gun was sent to *********** ***. Southport, CT on 5/26/2022. *********** ***. Have been extremely helpful in trying to resolve this matter. I have been in contact with Beretta numerous times and they have not followed through with getting back to me as they said they would. I contacted *********** *** on 12/20/2022 and I was informed that they were still waiting for the parts to arrive to repair the damaged gun. The representative also stated that he had been trying since June 2022 to get the parts for the reapair of my gun and the last time that he spoke with Beretta he was advised by Beretta that there were no parts available. After that conversation with *********** *** and the parts update, I then contacted Beretta on 12/20/2022 and spoke with customer service. I was advised that that my case was being turned over to a supervisor and I would receive a phone call from a supervisor. As of today, 1/2/2023 I have not received a reply or a response. When I called Beretta on 12/27/22 I was also told they would be turning this casefile over to Tech Support and I would get a call from them. Never heard from them. I’m fully aware of the supply chain issues and work shortages . However, I feel that 7 months of waiting for a repair or a refund is a bit much. At this point if Beretta does not have the parts to repair my gun I would at this point like an exchange for a new weapon or a refund of my money for the damaged gun that they have in their possession. Thank you for your time. Sincerely, ********************************

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a firearm from sportsman warehouse. The Beretta APX 1 carry brand new. First time taking it to the range it wouldn’t fire. Took it back to sportsman warehouse and they sent it back to Beretta. It’s been 6 months and Beretta. Keeps giving me false information. Tell they can’t fix the firearm but they can’t give my money back because customer service states Beretta doesn’t do that. We will exchange your firearm because it to dangerous to own it. But they don’t know when I will get it. It’s already been 6 months they said it might be another 4 to 6 months. I paid 399.00 plus taxes and I don’t have my replacement and they can’t give me a time when it sounds like it might be a year or more. I just want my money back at this point or upgrade me to a new firearm.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩