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          Business Profile

          Pain Management Clinics

          Clearway Pain Solutions Institute

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pain Management Clinics.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/24/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            ******** **l** ******** Clearway Pain Solutions were paid $820 for 11/29/2022 visit and $1420 for********* visit by state farm auto I sent multiple documents by portal, fax, mail but still they won't credit my account or update the insurance information to state farm auto. I even called the billing number and they didn't fix the issue either and tell me I have to contact office then the office says call the billing number. The payments were made and I even provided check numbers. My account needs credited the amounts paid by state farm and insurance updated .

            Business response

            03/07/2023

            Due to HIPAA Privacy Regulations, we are unable to respond to any complaint through the BBB. Our office policy is to reach out directly to patients. We cannot provide any additional details. 

            Customer response

            03/09/2023


            Complaint: ********

            I am rejecting this response because the business doesn't respond to repeated inquiries concerning payments they received from my  insurance and cashed , but won't credit my account.

            Sincerely,

            ***** ********

          • Initial Complaint

            06/29/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I've been going here for almost 2 years. I missed TWO appointments. I have proof. I have a condition that requires medication to ease symptoms so I cannot miss appointments. I had an appointment yesterday they told me I had 12 missed appointments which is complete bs. If I missed 12 appointments how are my prescriptions being sent to the pharmacy once or twice every month and sometimes twice a month. Then today they tell me it's 20 appointments and 2 procedures. I was never sent to get any procedures. I'm telling them it's a mistake, they cannot prescribe medication if I don't come in person physically. It's a serious mistake on their end and the front desk and customer service were really nasty about it

            Business response

            08/26/2022

            Business Response /* (1000, 9, 2022/07/12) */ Due to HIPAA regulations, we are unable to respond to this complaint via the BBB. If the complainant is a patient, we will reach out directly to the them to resolve.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          810 Bestgate Rd Suite 220

          Annapolis, MD 21401

          Get Directions
          Visit Website
          (855) 527-7246

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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