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          Business Profile

          Credit Union

          Johns Hopkins Federal Credit Union

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Credit Union.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/05/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am an employee of John’s Hopkins and also a member of their credit union. I’m extremely disappointed and frustrated with the fact that there was a late payment added to my account which in return is affecting my ability to purchase a home for my family. I had explained to the rep that I was out of the country for a family emergency due to the passing of my grandmother. Hence, I would be able make my payment upon my return. They said they were going to work with me. I ended up making the payment upon my return but I woke up this morning and saw a late payment was added to my Experian. My mortgage lender is telling me they can not approve my home purchase unless this issue is corrected. I would like to stress that my account with your esteemed organization has always been maintained in good standing, and I have diligently fulfilled my financial obligations by making timely payments. However, it has come to my attention that my payment history is reflecting a late payment. I urge the BBB and for your immediate attention to this matter and request that you take the necessary steps to rectify the late payment history on my account. Please update your records accordingly and ensure that any credit reporting agencies you have provided this information to are notified of the correction. This is affecting me and my family tremendously in the pursuit of securing our home. Not to mention I’ve been an employee for over 3 years. And have never had any late payments on my accounts. Please assist and make the necessary adjustment to remove the late payment with the credit bureaus.

            Business response

            07/07/2023

            JHFCU has been in contact with this member regarding her situation and is discussing options to assist her.  

            Customer response

            07/10/2023


            Complaint: 20276182

            I am rejecting this response because: 
             While you claim to be working on the issue, I urgently need the payment reversed on my credit report. My family's livelihood is at stake. Please rectify the late payment history and notify credit bureaus promptly. Time is crucial.

            Sincerely,

            ****** ******

            Business response

            07/11/2023

            We work to address member concerns, researching each situation thoroughly.  We cannot discuss personal details of members' situations in the BBB portal to protect their privacy.  Our CEO has corresponded with the member offering to have her speak to us regarding options to assist her. We hope she gives us the opportunity and invite her to contact us directly.

            Customer response

            07/12/2023


            Complaint: 20276182

            I am rejecting this response because: I called numerous times, and spoke to numerous reps, sent numerous emails. And there was no resolution to my issue. Including my numerous back and forth emails with the CEO. This issue has been causing me a lot of stress, time and it’s affecting my life. 

            Sincerely,

            ****** ******

            Customer response

            11/22/2023


            Complaint: 20276182

            I am rejecting this response because:


            Dear BBB,

            I am dissatisfied with John’s Hopkins’ response to my previous late payment dispute (Case #20276182). The late payment, initially reported in June 2023, has resurfaced in May 2023 post-resolution, raising serious concerns about the integrity of the credit reporting process.

            Attached is a screenshot from my credit bureau accounts, confirming that the credit union initially updated the account to “current” after the BBB complaint, only to maliciously re-add the late payment. This action appears to violate the Fair Credit Reporting Act (FCRA), which prohibits the willful and malicious reporting of information.

            I urge your office to investigate this matter promptly and rectify the issue, updating the erroneous late payment back to “current” in accordance with the FCRA.

            Sincerely,

            ****** ******

            Business response

            12/01/2023

            This complaint is under investigation and Johns Hopkins FCU will be in contact with the member. 

          • Initial Complaint

            09/09/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I had a personal loan that was discharged in a 2017 bankruptcy and was initially recorded as such. I have not had any business with the JHFCU since 2017. August of 2022 JHFCU inaccurately reported the account as a new charge off, decreasing my credit score and prohibiting from being approved for low interest rates.

            Business response

            10/07/2022

            Business Response /* (1000, 5, 2022/09/12) */ JHFCU has forwarded the complaint to the appropriate department for review and investigation and will contact the member. Business Response /* (1000, 8, 2022/09/14) */ JHFCU researched and addressed the issue. We have contacted the individual and believe the issue is resolved. The individual is encouraged to contact us directly re: any other questions.

          • Initial Complaint

            07/07/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Ive been fighting for months trying to gain justice in this matter yet I've only been harassed and discriminated against for such inaccurate and fraudulent accounts on my credit report. The dates opened are different high credit balance isn't the same and account numbers. Ive been harassed has negatively impacted me and my family members lives as it hinders my ability to obtain credit Yet I'm still being Ridiculed for actions that I did not commit.

            Business response

            07/21/2022

            Business Response /* (1000, 10, 2022/07/13) */ A representative from JHFCU has called and emailed the individual to discuss his concerns, including offering to set up an appointment to set up a call at a specific time. We ask that he contact us directly to discuss a resolution for the issue.

          • Initial Complaint

            06/18/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

            Business response

            07/04/2022

            Business Response /* (1000, 5, 2022/06/23) */ This complaint has been forwarded to the appropriate parties within Johns Hopkins FCU and we will reach out to our member directly. He also can contact us at any time to discuss the issue. Consumer Response /* (2000, 7, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

          • Initial Complaint

            05/24/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I've requested for my name to be removed from this account and they didn't remove it. When the account was charged off it caused my credit score to drop. I have since paid off that account that isn't mine because I am in the process of buying a house and they are still reporting a balance. I have two letters saying paid in full. Just horrible

            Business response

            06/11/2022

            Business Response /* (1000, 6, 2022/05/30) */ Our Debt Management team has researced this issue and taken some actions to address the credit reporting. We didn't have a good phone number on file, but our AVP of Debt Management will reach out her at the phone number and email provided in the BBB form.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 54

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2027 E Monument St

          Baltimore, MD 21205-2216

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          Customer Complaints Summary

          9 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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