Complaints

• Initial Complaint

  03/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started a subscription with this firm, after a few months I cancelled the subscription. Then they started charging my credit card again, once again I called to cancel my subscription, and yet they still charged my credit card again. So I called them again and they still charged my account... Now they won't give me a refund or even talk to me. Am I going to sue them in court, I have all my phone records.

  Business response

  03/05/2024

  Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.

  Please be advised that the subscriber had access to our Jeff Clark Trader lifetime subscription which was ordered on 9/4/2020 and provides access to all updates/contents and recommendations from the publication that are provided via email, our mobile app, and our website.

  The service provides multiple top-notch Options recommendations. The subscription also provides instructions for every recommendation and the subscriber can call us at ###-###-####, email us at ********************************** or use the MyAccount feature on our website should the subscriber need assistance.

  As stated under the Terms and Conditions of the subscription, it includes a 60-day money-back guarantee from the order date, as disclosed before and after completing the order. Additionally, the subscription includes a $24 plus tax yearly maintenance fee with a 30-day refund period and we provide auto-renewal notices via email at around 30 days, 15 days, 7 days, and 5 days before being charged.

  Finally, after reviewing the subscriber’s account, the subscriber only reached out to us over the phone on 11/17/2023 and via email on 2/29/2024 regarding the last maintenance fee charged on 9/4/2023. The subscriber was also advised of the dispute filed which resulted in our favor. Unfortunately, we are unable to issue any refunds for the subscription’s maintenance fee due to the reasons stated above. Rest assured, the subscription was canceled to avoid further charges. Should the subscriber have any further inquiries, the subscriber may reach out to us and we would be very happy to assist.

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I want to file a complaint against Omnia Research LLC. On 4/19/2023 I purchased their product “Currency Wizard” by ***** ********. In the webinar big promises were made. “beta testers had the chance to average $566 gains every week” and “Trade 3 currencies – make thousands a month”. ***** supposedly made millions in the currency trade. I paid $2000 for a two years’ subscription. They offered a 90-day money back guarantee. The first 3 months there were a number of forex trade alerts with mixed results, not even close to the $566 gains per week. I gave them the benefit of the doubt and did not cancel my subscription after 90 days. The next three months brought sporadic forex trade alerts. Strangely enough ***** issued two regular stock trades outside forex. Apparently, forex was not as lucrative as had been projected and they diverted to the stock market. This was not what I expected from a forex investment product. I concluded that the “Currency Wizard” subscription is very disappointing. On 10/29/2023 I cancelled the subscription. They did not want to refund the whole $2000, but “a prorated credit of $1,469.22 has been approved as a courtesy”. The refund could only be used for the purchase of one of their other products. I have nothing to show for the lost amount of $540.78, but am willing to accept that loss. After reviewing Omnia’s other products, I concluded there was nothing that would be useful to me. I already have a number of their other products and do not need more. So, I pleaded several times for a refund in cash. This was refused 3 times. I found this very disappointing as Omnia would sit on my unused money for which they offered no useful alternative. They agreed to cancel my subscription after six months, but then do not want to release the unused portion of my payment. I consider this bad customer service and disregard for one of their loyal customers. I hereby ask for your support to help me get a credit card refund in the amount of $1,469.22.

  Business response

  12/22/2023

  Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.

  Please be advised that the subscriber had access to our Currency Wizard publication which was ordered on 4/20/2023 and provides access to all updates/contents and recommendations from the publication that are provided via email, our mobile app, and our website.

  The service provides multiple top-notch Currency Pairs (Forex) trading recommendations. The subscription also provides instructions for every recommendation and the subscriber can call us at ###-###-####, or email us at ************************************** should the subscriber need assistance.

  As stated under the Terms and Conditions of the subscription, it includes a 90-day Omnia store credit guarantee, no refunds, as disclosed before and after completing the order. Additionally, the subscriber requested to cancel the subscription outside the guarantee period wherein we approved prorated store credits worth $1,469.22 on 10/31/2023 as a courtesy.

  Finally, the store credits are valid for 1 year and Omnia Research continues to strive to provide exceptional service. We also want to ensure utmost transparency, so we encourage referring to the terms and conditions we shared with our subscribers. Rest assured, we reached out to the subscriber to provide our catalog. Should the subscriber have any further inquiries, the subscriber may reach out to us and we would be very happy to assist.

  Customer response

  01/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I do not agree with the reply from Omnia Research.
  I purchased the Currency Wizard subscription as a result of a webinar. The presented currency trade results were what I needed for my dire financial situation. As I indicated in my initial complaint, the results during the 90-day guarantee period were bad. The presentation sounded so convincing that I gave Omnia the benefit of the doubt and expected better results going forward. These profits did not come in the next 3 months, so I asked for the subscription to be canceled and a refund to be issued. I appreciate the conservation of the remainder of the subscription fee.
  The courtesy credit valid for one year does not offer me a viable solution. I already have a number of Omnia’s products and do not need more, or want more and cannot afford more. I do not have enough funds to be able to benefit from other investment programs. A cash refund is the only thing that would help me in this tight financial situation. I call upon your claim for exceptional service and grant me a cash refund.
  
  Sincerely,
  
  ******* ***********

  Business response

  02/15/2024

  Thank you sincerely for taking the time to share your feedback with us. We truly value your input, and please know that we are deeply committed to addressing any concerns you may have.

  We understand your frustration and want to ensure you that we are taking your situation very seriously.

  We want to inform you that the subscriber had access to our Currency Wizard publication, which was ordered on 4/20/2023, granting access to all updates, contents, and recommendations via email, our mobile app, and our website.

  Our service offers a range of top-notch Currency Pairs (Forex) trading recommendations. Furthermore, the subscription includes detailed instructions for every recommendation, and if the subscriber requires any assistance, they can reach out to us at ###-###-#### or email us at **************************************.

  It's important to note that our publication has demonstrated significant gains as outlined in our Track Record, which the subscriber had access to. Lastly, we kindly encourage you to review the terms and conditions provided to our subscribers for further clarification.

  Please know that we are here to support you and address any further concerns you may have

  Customer response

  02/25/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The company comes back with their intentions, rules and "customer care" and do not address at all my concerns, arguments and hardships.

  I will send you a more elaborate response tomorrow.

  (a response time of 5 calendar days is pretty short)
  
  Sincerely,
  
  ******* ***********

  Customer response

  02/26/2024

  See enclosed attachment

  Business response

  03/12/2024

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the consumer in reference to complaint ID .********, and find that Mediation is necessary.

  Thank you.

• Initial Complaint

  09/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Similar to another complaint I saw on BBB, Omnia Research & Opportunistic Trader (one of their services) keep selling my information incl. email to their 3rd parties for advertising even though I submitted a request to "do not sell my information" and "delete my information" from Opportunistic Trader. I keep getting numerous emails per day from their affiliated services that they sell my information to.

  Business response

  09/15/2023

  Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.
  
  Please be advised that the subscriber has access to our *** ****** ****** publication which was ordered on 3/31/2023 and provides access to all updates/contents and recommendations from the publication that are provided via email, our mobile app, and our website.
  
  The service provides multiple top-notch options trading recommendations. The subscription also provides step-by-step instructions for every recommendation and the subscriber can call us at ###-###-####, email us at ************************************** or use the MyAccount feature on our website should the subscriber need assistance.
  
  Finally, we do not sell any subscriber information, only cross-promote our affiliates. Rest assured, the subscriber has been added to our Do Not Promote list and should take full effect within 72 hours. The auto-renewal of the subscriber's subscription has been turned off as well and is valid until 3/31/2024 with an email sent for the complete details. Should the subscriber have any further inquiries, the subscriber may reach out to us.

  Customer response

  09/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* So far, the response is satisfactory, but I am still waiting for the full effect of the "do not promote" setting the company has enabled. I am monitoring the incoming promo emails and hope that it will stop fully now in the next day as they mentioned. Otherwise, I will reach out to the company via the contact they gave in their response.
  
  Sincerely,
  
  ******* *******

  Customer response

  10/05/2023

  Hello BBB, Thank you for your help with this case! The promotion emails had stopped for a few days and now have started again unfortunately. They don't seem to get it somehow. Is it possible that you could send another request to them asking for me to truly be put on the "do not promote" list as they stated? Somehow it is reactivated again. Thank you so much for your help once again!

  My best,

  *******

  Customer response

  11/13/2023

  Hi BBB, I keep receiving even more emails from Omnia Research's associates. It is even worse than before with now upwards of 30 emails/day. Clearly they have not removed me from their do not promote list as they stated and just temporarily stopped emails in order to close this case. 

  Can this case be reopened?

  Thank you,

  *******

  Business response

  11/22/2023

  Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.
  
  Please be advised that the subscriber has access to our *** ****** ****** publication which was ordered on 3/31/2023 and provides access to all updates/contents and recommendations from the publication that are provided via email, our mobile app, and our website.
  
  The service provides multiple top-notch options trading recommendations. The subscription also provides step-by-step instructions for every recommendation and the subscriber can call us at (888) *******0, email us at **************@opportunistictrader.com or use the MyAccount feature on our website should the subscriber need assistance.
  
  Finally, the subscriber has been added to our Do Not Promote list and should take full effect within 72 hours. We also reached out to the subscriber to ensure the action has taken effect. Should the subscriber have any further inquiries, the subscriber may reach out to us.

  Customer response

  12/05/2023

  
  I am rejecting this response because: I need more days to see whether the emails really finally stop. The first time the emails stopped only for a few days and then returned. So far, as of today, the emails have not stopped again yet.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  04/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This group continues to sell my email address without my permission to other similar companies. I did not subscribe to their service.

  Business response

  05/04/2023

  Thank you for bringing this matter to our attention, and we would like to express our sincere apologies for any inconvenience caused to the subscriber. We take such issues very seriously and have taken swift action to resolve the matter. The subscriber was provided with a complimentary 12-month subscription to One Ticker Trader on 3/28/2023, which offers excellent options recommendations from Opportunistic Trader. However, upon receiving the subscriber's request on 4/14/2023, we promptly discontinued the free subscription and removed the subscriber's email address from all our promotional and free email lists, including those of our affiliates. This process may take up to 72 hours to take effect, but we have also provided multiple ways to unsubscribe, including via the unsubscribe link in our emails, by calling ###-###-####, emailing *************************************** or using the MyAccount feature on our website. We have confirmed this action via a separate email to the subscriber and can assure them that they will no longer receive any further correspondence from us or our affiliates. We appreciate the subscriber's patience and understanding in this matter.

  Customer response

  05/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Hilda *****

• Initial Complaint

  03/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Paid for lifetime membership. Now tell me that there is a yearly charge to maintain membership.

  Business response

  03/28/2023

  Thank you for your feedback. Be assured that we take cases such as these with utmost seriousness. Please be advised, the subscriber ordered our Jeff Clark Trader subscription on 11/29/2019 for $0.99 as a special promo with a yearly auto-renewal fee of $99. This publication provides the best Options recommendations with 3 stocks being traded repeatedly. Upon reviewing the account, the subscriber's Jeff Clark Trader subscription was upgraded to a lifetime on 4/5/2020 and instead of a yearly auto-renewal fee, the subscriber will only pay the maintenance fee of $24 each year to keep the subscription active and to ensure all updates and recommendations are delivered to the subscriber. Additionally, we provide auto-renewal notices via email every 30 days, 15 days, 7 days, and 5 days before being charged and we also provide several ways to manage the subscription. The subscriber can call us at ###-###-####, email us at ********************************** or use the MyAccount feature on our website. We have provided all correspondence from this subscription including the terms regarding the maintenance fee before completing the upgrade which was sent via email as well after completing it. Rest assured, we are willing to reinstate the subscriber's lifetime subscription as long as the subscriber settles the maintenance fee. We also reached out to the subscriber to provide this information and to reinstate the subscription.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased The Opportunistic Trader for $1500 on 9/13 with all kinds of promises but lost money on my first two trades in the amount of $16000. I asked for a full refund on 9/30 in their cancellation form and only received a form response that 'they will get back with me'. On Oct 4 I received an email 'Sell All Open Trades at Market Prices' which certainly seemed fishy. Are they saying that all of their investment selections are losing money and dump them before they lose more? Or are they saying that they lost track of them and need subscribers to figure it out? After 10/4 until 10/13 I received nothing until I received 2 recommendations. I called on 10/5 and asked for a full refund on both subscriptions and did receive 2 refunds, both for One Ticket Trader. I again filled out the refund form and received the message that I could only receive a credit for an Omnia Research product without any reference as to what services are in Omnia Research. What is the lack of information all about other than to have me just give up and eat the cost of their service. At the very least, the credit should be towards Marketwise products since they own Opportunistic Trader along with many others. Not that I want any of them but at least it would be a choice. This type of company gives them all a bad name and there are a few, very few, that stand by their product and will actually give you a full cash refund. Only a cash refund would satisfy me.

  Business response

  01/02/2023

  Business Response /* (4000, 9, 2022/11/10) */ Greetings Ralph ******** Thank you for your feedback. Be assured that we take cases such as these with utmost seriousness. Please be advised, the subscriber ordered The Opportunistic Trader on 9/13/2022 with a 90-day Omnia store credits guarantee wherein the subscriber can cancel the subscription for credits and use it towards any of our or affiliate's products only, Jeff ***** Trader. In addition to this, the subscriber also ordered our One Ticker Trader publication twice at $19.00 each with a 60-day money-back guarantee. Upon review of the subscriber's account, the One Ticker Trader subscription was canceled and was refunded with two(2) $19.00 within our 60-day money-back guarantee period which should reflect the original form of payment in 5-7 business days after the cancel date, 10/5/2022. On the other hand, the subscriber's The Opportunistic Trader subscription provides the best Options recommendations every Monday and Friday via email, mobile app, and our website, and the subscriber may still take advantage of the 90-day subscription guarantee. We also provide several ways to manage the subscription. The subscriber can call us at (XXX) XXX-XXXX, email us at **************@opportunistictrader.com or use the MyAccount feature on our website. Finally, when markets become volatile, it's very easy to give into fear and panic. As individual investors, we should always feel empowered to make decisions that are best for us. This is why we recommend risk management and position sizing, especially with options trading since it is very volatile. If the subscriber is new to investing, we recommend purchasing one contract per recommendation and staying within the risk tolerance level until the subscriber is ready and comfortable to increase the risk. We will always provide updates and alerts if we ever recommend selling a position. We have also reached out to the subscriber to offer assistance with his subscription and to provide more information about where he can use his store credits into.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩