Complaints

• Initial Complaint

  12/22/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Dec. 19, 2023 USPS: 94*********39********* delivered a package to this location, where I rent a postal box. I arrived at this location about 6:10PM to retrieve all packages and this one is missing. I called the store, 13 times until Mr. Yang answered, he stated that USPS did not make a delivery on 12/19. I informed the seller ***** ********* as well as filed a complaint with USPS (Fayette St Distribution Ctr), I spoke with USPS Supervisor, Ms. Coleman, who informed me the regular carrier is out on vacation and a temporary carrier is delivering packages in her place, she will speak with not only the driver, but the supervisors within USPS to see if they can set up a process when they deliver items to this location. Mr. Yang was supposed to research the missing package on Wednesday, Dec. 20 and call me, he did no such thing, I ended up having to call the store multiple times to follow-up. I have sent numerous emails to Mr. Yang to confirm he has THIS particular package, as they were aquatic plants and there’s a process required to file a claim, which the seller, ***** ******** must do. Ms. Coleman from USPS stated that if ***** ******** files a claim, it will be denied due to the delivery status, however I do not have the package and Mr. Yang stated USPS did not make any deliveries on this date. Ms. Coleman confirmed there was a delivery on Dec. 19, the item was handed to an employee at the store.

  Customer response

  12/28/2023

  I sent an email to customer relations and these were the responses received. Mr. Yang at Store 1162 has verbally confirmed the package was not delivered on this date, as USPS did not make any deliveries on this date. I filed a complaint with USPS and spoke with Ms. Coleman, who stated the route had a temporary carrier in place of the usually scehduled carrier, who was out on vacation. The package still has yet to turn up. I'm sure the aquatic flowers are dead by now. In addition, Mr. Yang has still not called to provide a status on the missing package. It's as-if, the package never existed.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I used this UPS location as a package drop off point for recent orders. I found the owner to be rude to me and other customers while in the store, so rude that I wrote a negative review on ****** to warn other customers. The owner retaliated against me as a result. UPS informed me they would hold a package until 1/13, but the owner sent it back early, as my girlfriend was informed by the owner today (1/11) when she went to pick it up. Told her that she can never come to the store again.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩