Complaints

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On November 11, 2023 I received an email notification that my subscription would autorenew and to go to bizjournals.com to cancel. Once there, there it took me over 30 minutes to find the cancelation directions. I did so on November 16th. On December 29th, I was charged $180 for a renewal. Since then, I have called multiple times and been hung up on when the phone picks up. I was finally able to get through via chat and it was a BOT who could not handle my request. This is an arduous process to cancel a subscription that took minutes to sign up for.

  Business response

  02/05/2024

  Hi *********, 

  I apologize that there was an issue cancelling your Baltimore Business Journal subscription resulting in an auto renew of your membership. It looks like the cancellation was requested through the bot on 1/29 and the refund issued on 1/30. Someone from customer service will reach out to confirm that you have received the refund. You're also free to confirm receipt of the refund directly with me at ********@bizjournals.com as it should appear on your credit card by now since it typically takes 3-5 business days to appear.  Thank you! 

  Customer response

  02/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  02/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company sends me a promo RESEMBLING AN ORDER OR A BILL that most Seniors would be rattled or confused by and despite my contacting the sender, I am obviously ignored since I keep getting these unwanted hardcore deceptive marketing methods arriving at my home.

  Business response

  02/23/2022

  Business Response /* (1000, 5, 2022/02/18) */ Neither I nor anyone at the Baltimore Business Journal has ever spoken to Mr. *****. Our billing only goes to our member subscribers and advertisers and doesn't include any marketing promotion other than information to renew membership if that membership has expired. I've not had any opportunity to view the marketing that Mr. ***** refers to in his complaint to even confirm if it came from our organization. I would certainly want to be made aware of any mailing that is perceived as deceptive as our brand is very important. We ask that Mr. ***** please submit a copy of the bill or notice he is referencing as well as share the number he contacted to share his concern. We have no record of either. Consumer Response /* (3000, 7, 2022/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) THE RESPONSE WAS DEFENSIVE, BANAL AND DID NOTHING TO AMELIORATE AN ISSUE ON OVER ZEALOUS MARKETING.I HAVE FOUND THE RESPONSE TO BE "SNARKY" AND TOTALLY UNHELPFUL AND HAVE REACHED OUT TO THE CEO, ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩