Complaints

• Initial Complaint

  12/01/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On November 25, 2022 I went to D&W office and gave them 2,502 got the keys when I went to the unit it was horrible it was bad the kitchen and the bathroom had roaches it was dirty no one cleaned it the bathroom ceiling was falling the bathtub was OMG horrible, that place was not in any way safe to live in at all I don't know how it passed *** inspection there is no way so when I told them that I would not be moving in they started acting like I was crazy I went to the housing place on Wednesday and canceled my application I also took the keys back to D&W office and now no one is letting me know about my money and when I'll be getting it back I asked an attorney to see what I can do they said I am intitled to get my money back since this was not my fault at all. All I want is my money back I and when I asked them when they act like am asking for to much I feel like the company needs people that know what they are doing and to start treating people with a little more respect because of this I am staying at my daughter apartment for now I am moving to Delaware mid Jan with my fiancé.

• Initial Complaint

  09/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Me and my mom (joint rental) have filed multiple maintenance request for over a year that either have met w/ very little diligence or half attempted work even AFTER getting their own rental inspector to make sure the home is compliance to rent it (which DW advised me after I asked for a copy of the report, they've never had a tenant ask for documentation when it comes to movement related to where they stay, especially after an inspection not orders by us). They worked on mold in a room a month and a half after and never finished the dry wall. I also have multiple orders for maintenance still needing attention like my light switch in my bathroom that's been on file for over a month that keeps cutting my power on despite it being to Off which i let Dawn know is a electrical hazard and runs up my power bill. I was met w/ "we have the order but has not been assigned yet" (again, over a month now). They are quick to hold you to the cross w/ money owed but slow in reciprocity when it comes to what they need to do. And they wonder why their case at court was thrown out "with prejudice". Get. It. Together. Every rental place i mention DW to cringes or looks like they've seen a ghost based on their reputation w/ other competitors in their business market which you would think would be enough to move with more polish to validate them believing they can compete.

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  To whom it may concern, I'm writing this complaint regarding the unethical business practices of D& W properties located at ******************************, MD 21225 . My property is being managed by this company and I'm being charged outrageous fees for work that was not authorized on my home t. In the year 2021-2021 I was impacted by the COVID crisis like many other home owners. My tenants did not pay rent for the entire year of 2021 . When the Moratorium was lifted I was able to evict my tenants which left me in a further financial distress due to the eviction and clean up fees . I spoke to Chad **** in person regarding my house and what needed repairs prior to it being ready to rent . Chad stated that the basement needed immediate attention due to water leakage and mold was starting to grow . He also stated that the second bathroom floor needed to be changed . I agreed to the repairs that Chad mentioned . A few weeks later I received a call from Chad saying the he was able to apply for renters assistance and would receive over 16,000.00 on my behave I was happy I would be getting relief form the assistance . D&W received state renters assistance for over $16,000.00 for my property due to tenants not paying rent . When the check for the renters assistance was received there were I was not notified and noticed on the owners portal various charges for repairs that were not authorized I called the office with concerns about the charges and spoke with Amber and she said she was not responsible for the monies collected and Chad would call me about the repairs . Needless to say Chad did not call me . All of the funds collected from the state were depleted with unauthorized repairs . I finally drove 4 hours to Maryland unannounced and had a meeting with Chad **** with concerns. I requested pictures of the property prior to repairs because I was not convinced my property did not need over 16,000.00 in repairs.

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