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          Business Profile

          Tablet Equipment

          My Cellphone Repairs

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/24/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On *************** I went to the cellular repair store located at the kiosk inside Mondawmin Mall to get my phone repaired for the 2nd time at this location for my phone screen lifting up after it had been repaired there. I informed them that I didn't still have the transaction receipt for the first one which I paid in cash but I would still like for them to fix my phone and fix it correctly at that time the screen was cracked as well so I let it go and went ahead and paid the $****** by debit to insure I had a trail for receipt purposes. The price included them replacing the front screen to insure it doesn't start lifting as before and a protective case as well I also had a 60 day warranty. Sunday I noticed my phone started acting weird I took the protective case off and noticed my phone doing the same exact lifting as before causing my screen to black out with lines and unable to see the screen mind you my phone is not cracked at all and this is the first time it's been out the case since I brought the case at the last repair. Here we are today May 24th not quite at 60 days I go to the repair shop to explain to them hey it hasn't been quite 60 days he looks my receipt up by my name and number and sees and says you're right it hasn't been but I'm just not doing it saying my screen is blacked out but he can't make that make sense it blacked out and did that because of the screen keep lifting I've paid at least 350 between 2 visits with this cell phone repair company twice for the same exact thing that has happened a 3rd time within a 4 month span and I want my warranty that is not quite up yet honored and my phone fixed CORRECTLY not with more than likely refurbished parts I refuse to give another $*** dollars for a third time for the same problem but yet won't uphold my warranty

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          BBB Rating & Accreditation

          C+

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          Contact Information

          2401 Liberty Heights Ave

          Baltimore, MD 21215-8019

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          (410) 523-1925

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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