Complaints

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am following a complaint against my current bank. Back in December I was experiencing financial hardship. Just to give you an anecdote. I am 18 years old, I am currently putting myself through flight school. Unfortunately I had gotten an over draft of $312. About a weak later I went out to the abingdon branch to speak with someone by the name of Frank * about settling my debt. I offered to pay the current debt in cash and told me that was not possible, and that I would need to contact someone by the name of Melinda. After making several calls to Melinda I received no response. So my plan was to wait till I started my new job and I would settle my debt when my savings was at a sufficient amount. During this time I would keep my spending to the absolute necessity. I used some miscallenous cash from my rainy day fund to cover. After starting my new job I received my first pay check on the 2nd of febuary, in the amount of $281 dollars. I had an existing $105 dollars in my account prior to that because my mother decided to give me a small loan. My intentions were to get a few more paychecks and then pay the debt and reopen my checking. Febuary 3rd I got an online banking notification that $312 dollars was with drawn from my account. With that information I went in to see about opening my checking. I was told by someone with the name of darlene ( whom was very helpful and understanding) that I would not be allowed to reopen my checking for one year, and that I was reported to chex systems. This leads me to here, I am filing this complaint because I was never told about this policy. It is essential I have access to my money as it is my personal asset. I expect Harco to reopen my checking.

  Business response

  02/28/2023

  The complainant, ********* ********, failed to respond to all 3 of our letters, the 1st sent November 23, 2022 with a balance of -$201.59, the 2nd sent December 5, 2022 with a balance of -$318.36 and the 3rd sent December 13, 2022 with a balance of -$319.35. He also did not respond to our voicemail of December 15, 2022,  at which time we referred his account to a collection agency. Though a deposits have been made to the savings account and credited to the negative balance, based on the poor handling of this account we will not reopen the checking account as requested.

  Customer response

  03/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩