Reviews
11 Customer Reviews
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Review from Michael S
1 star09/07/2024
They are really bad. I went there at about 9 when they opened. They refused to see me because I don't have insurance. Wouldn't even let me pay.
Express Care Urgent Care Centers Response
09/11/2024
Hi *** *****, We would like to apologize for the unsatisfactory treatment you received from our staff during your visit. We do not take these issues lightly. This matter will be investigated and Our employees will be educated on the importance of offering the option of self pay when a patient has no insurance. We thank you for reaching out to us regarding your experience.Review from Helena G
1 star09/02/2024
Insensitive, not helpful! Came in today for hip pain that was not relieved at home with Motrin. The assistant called me back and was disgusted that I was taking to long to get up on the chair for her to take my BP, she never assisted me in the room or on to the chair. She was disgusted not concerned that my BP was high and casually left the room. Then Sally the Doctor who didn’t introduce herself comes in and asked “what brings me in today?” Me- Left hip pain since Thursday. Sally- I’ll order an xray and left out the room. 30 minutes later the tech comes to get me for Xray and is again disgusted that I’m slow getting off the chair and did not offer to assist me. In Xray I ask to do a standing hip Xray so I didn’t have to get up on the table. Now I’m in tears because this has been my challenge of not being able to get in and out of my own bed and now this hard cold table is my only way to see the inside of my body. Tears streaming at this point. SallyMD - ma’am you have to get on the table, even if you were in the hospital you’d have to get on the table. At this point they both help me up to the table-( shockingly). Sally MD- comes to my room with papers and says it’s not broken just arthritic. I called in ibuprofen to your pharmacy and walks away after handing me the papers. Me- can I get a combo nsaid stronger than. Ibuprofen because that’s what I’ve been taking but you never asked. And this isn’t going to work. Sally MD- I don’t know what you’re talking about and that’s all I can give you? ?? Me- have a good day. Thanks for all your help. Not one time said doctor ask me what I was taking. No assessment of any kind. Is this healthcare? My dog get treated better than this at his visits. It’s how you treat people. I’m so disappointed at the moment.Express Care Urgent Care Centers Response
09/11/2024
Hi *** ********, We would like to apologize for the unsatisfactory treatment you received from our staff during your visit. We do not take these issues lightly. This matter will be investigated. Our employees will be educated on the importance of treating all of our patients with great care and to conduct themselves in a professional manner at all times. We thank you for reaching out to us regarding your experience. We hope you feel better soon.Review from Dawn W
1 star11/28/2023
Terrible waited 3 hours the nurse had an attitude slamming doors my son was skipped over walk in were taken before us . When asked they looked at each other apt was made online and never looked at. Very unprofessionalReview from Eduardo S
1 star11/11/2023
Personnel do not how to treat people or how to be professional, nurses and doctors have an attitude problem. It took 1 hour just for them to sing me in. I was the first one when they first opened and 3 patients were front loaded because they cannot do their job. Nurses are rude and do not care about what you tell them. Reason why I had to step out of the room to ask for assistance to there personnel who also did not seem to care.Review from Shenika M
1 star09/14/2023
They need to stop getting help out the ***** ***** . All them nurses are rude . So unprofessional. They don’t speak they don’t acknowledge you . They talk to you . They had employees who were not working behind the desk with two kids playing around . They only people who were professional was the x ray tech and the doctor. This was the worst experience I ever have had . I will go sit in the emergency roomReview from DANIEL B
1 star07/17/2023
Express care urgent care Westminster. 7/16/23 I called yesterday to schedule a appointment for my wife and was told I needed to give them my credit or debit card for them to put on file. Kelly said that's there policy that you won't been seen. Really we have been coming to this location since they opened and never had any issues. We have great insurance and always paid are copay before we left. There is no way everyone that comes in there have insurance, credit or debit card. This is flat out extortion, that because there are deadbeats that don't pay there bills that honest hard working people like ourselves that have insurance great credit and owe nobody are treated like trash. So anyway my wife took herself toUNI Urgent care On Jamar Ln walked right in just handed her insurance card and was seen in 15 minutes. She explained to the doctor about Westminster Urgents policy and was told that it was totally unethical as well as illegal. Bottom line they gave her antibiotics and we found a new place to see honest doctors without being rated by how much credit you have. Btw we both have had our credit cards compromised over the last 10 years numerous times and we believe in 2 cases the receptionist was the culprit. So we refuse to give our cards to anyone we don't know. Period !Review from Tearra P
1 star06/25/2023
If a lower review was POSSIBLE BABY I’D LEAVE IT! How did I make my 2 yr old an appointment, I arrive and am told there’s only a doctor there who sees patients 13 and up! I took an Uber there after work. What if that was my last bit of money to get my child some help? Why didn’t anyone CALL once they saw me register him so that I could make other plans? My child was wheezing!! Was I supposed to let him die? I’ll NEVER visit this establishment EVER again! Literally disgusting!Review from Greg B
1 star11/11/2022
Their billing depart is ridiculous. I have never not paid a bill, but 4 years after a visit I get a notice from ********* that a claim has been field by a collection agency in my name. We paid the previous balance the day of the visit with no issues. Then the next payment is made, but apparently rejected by the credit card company. (Guessing we had a new card between the visit and the billing.) Its unbelievable that ExpressCare Urgent Care did not have the decency to call us to let us know the card was declined. Apparently they sent us 8 bills. (Never saw them or we would have followed up.) Now 4 years later I am paying the bill plus fees in order to clear up my credit. That is applauding! This is not the level of customer relations I expect from a local company.Review from Tiffany D
1 star07/21/2022
This place needs to be cleaned. Floors are dirty, registration counter is dirty, bathrooms are dirty. No one cleaning chairs in between patients.Express Care Urgent Care Centers Response
07/25/2022
Thank you for bringing this to our attention. Your concerns will be addressed immediately.Express Care Urgent Care Centers Response
07/28/2022
Good Morning Tiffany,
Thank you so much for your feedback and I apologize for your experience. We are in the middle of hiring a new cleaning company due to the cleaners not exceeding expectations, which you have experienced during your visit. Our new cleaning company will be starting within the next few weeks and we expect the location to look a lot better.
Regards,
Amy B****
ExpressCare Urgent Care
Property ManagerReview from Robin B
1 star06/29/2022
This was the most disappointing place I have ever been to !! I walked in the door and there were 3 people and 2 hours later I finally walked out, the girls at the front desk were very nice so I can't complain about them, I was there to get a covid test in which I knew I was positive but wanted proof for work, when they finally called me back about 45 minutes later the person who took my test was very nice and then told me to go into room 4, it went downhill after that a 15 minute test ended up taking me 1 hr and 15 minutes of sitting in a room, I opened the door and asked if they could just email my results as I was not feeling the best and wanted to get home they told me " you need to stay in the room til you see a provider" 😡 the niceness of the staff turned very nasty and did not even turn to look at me, I closed the door and sat longer I opened the door 15 minutes later and said I had to go they all kept their backs to me and continued saying your results are coming, finally the provider came. And said your positive follow up with you health care provider. My daughter is a nurse but the treatment they gave me was appalling, just do your job the best you can with a kind heart I would never visit this establishment again. A covid-19, 15 minute rapid test turned into a 2hr + visit
Customer Review Rating
1/5stars
Average of 11 Customer Reviews
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