Complaints

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Ross Management withholds security deposits and intentionally prevents your from being present during move out inspections. They do not provide any evidence of inspection findings. We paid $750 returnable deposit. Requested to be present in email and in person to see the inspection. We were never called to be present despit living in the area and only recieved a check for a lesser amount. This management regularly ignores tentants and tries to circumvent the law because they look for low income or immigrants to rent to knowing people are unsure or uninformed of the correct procedures. They do not follow correct procedures when dealing with water damage, mold or faulty electricity in the apartments.

• Initial Complaint

  10/19/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I leased an apartment that Ross management company owns. The name is ************ located in Virginia Beach Va. I leased on 7/29/2021 and paid a 400 dollar security deposit. I put in my notice to vacate 60 days prior to my lease renewal and provided them with an address to forward my security deposit to. I moved out 7/29/2022. In Virginia legally, they have 45 days to return my security deposit. I have called numerous times and have gotten no where. I have escalated this to Ross management and they have emailed me that the funds were refunded to a card. I said I have to record of a refund to my card please send me proof of refund. As soon as I asked for proof of a refund they just advised me it was being sent to a manager who never contacted me. They never send me an itemized statement of anything when I moved out nor did they refund my security deposit.

• Initial Complaint

  10/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  It has been several months I’ve been putting in complaints for the stove, the mice infestation and the nest they’ve built in the stove. They’re in cabinets, under refrigerator, and starting to be in the bathroom. I’ve had maintenance come up and they reported back to office months ago and nothing has been done. They’ve even given me the number to call corporate. Two eyes on the stove stopped working months back when the fire dept had to come out due to a gas leak (no replacement then). I’ve spent days calling out of work for no one to show up! I’ve spent more money eating out because I can’t use the stove anymore. It smoked very bad when a tried to turn the oven on because of the cotton and droppings from the mice at the bottom. About two months ago I had caught E. Coli which is very rare unsure if it had something to do with cooking in own home! I have reached out to the rental office for months for them to tell me they have no recollection of my complaints and all mgmt have been turned over. I am not sure what have been going on the last few months but they don’t seem to care about the tenant at all and I have been here over three years! I want to be transferred to another apt ASAP with no fee! I want to be reimbursed for the days I missed work for no one to show up. I want to be reimbursed for all the fast food I had to buy. I want all the appliances in the kitchen replaced! I want someone to come and stop saying they will! I went in person to rental office because I was fed up for them to tell me it’s mostly new staff although they’re still familiar faces there and I seen them personally put a ticket in last week for several things around the apt and mainly replacement of stove, no one never showed up! This is unfair and very disgusting to have to go through this. I’m now afraid to be in my own kitchen! Please help, I don’t know what else to do!!!

• Initial Complaint

  07/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We moved into ****** of Annandale in January of this year, and have had several issues with management since the day we moved in. We moved from Illinois, and we were not able to tour the building before moving. Our first impression of the apartment was of broken appliances, a missing smoke detector, and dead bugs in our kitchen. Since this, we have had issues with maintenance, bugs, and even mice. One example of many is that we had to wait months to receive a new washing machine, with no compensation for the laundromats we had to use. We finally decided, towards the end of May, to meet with the manager of the leasing office assuming they would get things done. The manager, Janese Postigo, made many promises that she never followed through on. First, she said she would check on the status of the washing machine and call us later. We never received a call, and didn't find out until a week later that the washing machine was sent to the wrong apartment. She also said she would schedule a pest control visit for that upcoming Friday. Friday came along and my roommate took off work to stay with our dog for the time of the spraying, but no one ever showed up. We filed a request on May 7th to have a gap along the bottom on the counter in our master bathroom patched, and included pictures. Me and my roommate have both seen mice coming in and out of this gap. Maintenance came a few days later, messed with the carpet in our living room, and marked the request for our bathroom as completed. Janese told us she would hire a contractor to come patch the hole, and not surprisingly, no one has ever showed up. I could go on and on about management, pest, and maintenance complaints. The thing I am the most upset about, however, is that I emailed Janese about all of this on June 27th and she has not replied since. I have many pictures of broken appliances and of pests in our apartment, and have our maintenance request history online if you would like to see them. Thank you

• Initial Complaint

  06/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Two years ago, I emailed both property managers that I needed by bathtub refinished because it is literally falling apart. right now it's cutting my feet when I take a shower. I called the rental office last week and left a voicemail to Jennifer V** ****'s voicemail about it. She called back and said that the contractors will be here on Mon 6/19, but said she was not sure of the time they will get here. It's now Mon 6/19 and the contractor knocked on my door at 4:22pm to now fix the tub which takes 4 hours to complete and I must leave because of the chemical fumes. He said that I was the last person on the list to go to - per office request. I turned down the contractor because I work a graveyard shift and this would not be convenient for me. I do not understand why I would be the last person on the list when I have been waiting 2 years!!!!! to get this completed. It's unfair treatment.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I applied to rent an apartment. The company required a $32 application fee, plus a $100 advance toward rent.My application was denied, I was never contacted, my advance was not returned, my inquiries received no response.

  Business response

  03/30/2022

  
  

  ---------- Forwarded message ---------
  From: *************************** <**************************>
  Date: Wed, Mar 30, 2022 at 1:26 PM
  Subject: BBB Complaint : ********- Trap ******
  To: drteam@mybbb.org <drteam@mybbb.org>
  Cc: ******************* <***************************>, ************************* <**************************>
  

  
  

  Good Day,

  We are in receipt of BBB complaint #******** for a refund to **** ******.

  We have tried multiples times to reach **** ****** but there has been no answer and the mailbox is full.

  We have had the check since 2/23/2022 .

  It is here waiting to be picked up.  Please see the image attached.

  **** ****** is free to come by and pick it up or we can mail it out.

  If there are any questions please do not hesitate to let me know.

  Thanks,

  Sheannea S******

  Property Manager

  Cheverly Station Apartments

  **** *************    |    Cheverly,  MD *****

  Tel. ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩