Complaints

• Initial Complaint

  10/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Unfortunately we made the mistake of signing a contract with wedding pro. We have not booked one single “lead” they have sent us. We asked to cancel and/or downgrade but they wouldn’t let us…even though in our initial call they said we could. It’s very obvious that the “leads” are bots. The call we had with a “dedicated team member” was basically useless. She turned it around on us which was very bizarre. Doing more research we found that this company is actually very well known for sending scam leads. I don’t know how this company is still in business…

  Business response

  11/15/2023

  This customer signed up on 12/8/22 for premium listings on WeddingWire and The Knot for a 12 month agreement. All of our listings are for an initial 12 month term to ensure that each business has the opportunity to maximize their potential return on investment throughout a complete wedding cycle. We do not guarantee any level of performance with the purchase of a premium listing, however we do provide a dedicated team to help advertisers capitalize on their membership with us. If the customer or the BBB has any other questions, please let us know! 
  
  
  

  Customer response

  11/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Every single lead that comes through is a bot. The company has since had a whistle blower come forward to confirm this. 
  
  Regards,
  
  *****************

• Initial Complaint

  09/22/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  The **** at ******* is a National Historic Landmark and several years ago a catering firm listed the **** on the Wedding Wire site and provide contact information to them and us when people were interested in our facility for an event. With COVID the catering firm stopped off-site catering and apparently stopped paying for the service. The **** was never a signatory to an agreement with Wedding Wire. Today if someone requests information, we get an email with a name and no contact information. It says information is unavailable as we have not paid the bill.We requested they remove The **** from their listing and the response is basically we only remove listing when a facility closes. This policy makes The **** look unresponsive to the requestor and pressures the **** to pay for the Wedding Wire service which we simply cannot fund. Both bad for us and our reputation.

  Business response

  10/17/2023

  As of 10/17, this customer's listing has been removed per their request. If you have any additional questions, please let us know. 

  Customer response

  10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  09/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was contacted by Wedding Wire and they offered to help me grow my business by giving leads to people interested in my services after 3 months and $1,023 all I did was lose my time and hopes to make my business grow instead they took my money. am one of the hundreds of businesses that lost money. I posted a couple of them but there are lots more. and they threaten to damage our credit record if we cancel or stop paying for the service. they made us sign yearly contracts and made us think that this company was going to help us but sadly all they did was take our money.

  Business response

  10/10/2023

  This customer signed up on 6/19/23 for premium listings on WeddingWire and The Knot for a 12 month agreement. All of our listings are for an initial 12 month term to ensure that each business has the opportunity to maximize their potential return on investment throughout a complete wedding cycle. We do not guarantee any level of performance with the purchase of a premium listing, however we do provide a dedicated team to help advertisers capitalize on their membership with us. As of 9/11/23, this customer's account was terminated. If the customer or the BBB has any other questions, please let us know!

• Initial Complaint

  09/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been begging The Knot / Wedding Wire to cancel my contract for over a month, emailing them over and over again with no cooperation. I am without a job, going into debt paying them monthly. With zero, absolutely zero bookings from any of their brides. With hundreds of leads. That just doesn't seem right at all. I am entirely upset and angry. I made it clear to them that I was not asking them to look over my storefront and give me more advice. This was a demand to cancel my contract. They did exactly what I told them not to do. If I haven’t gotten a single booking in the 4 months I’ve been on their site, plus gotten scammed twice which has been documented, AND going into debt, it. Is. Not. Worth. It. I do not want their help. I want to cancel my contract. I know I am not the first vendor who has requested this. I want them to show some human decency, empathy and respect the fact that one of my only options coming up is to file bankruptcy if I cannot get out of this contract. I need them to understand that I literally cannot afford to pay them and I clearly have nothing to show from my time with them. To reiterate, I am in debt because of their company. I have no income from anywhere else to pay this every month. It makes it seem like all they care about is money coming in and not the wellbeing of their vendors who are struggling like I am. I can provide all email correspondence with proof.

  Business response

  10/10/2023

  This customer signed up on 6/2/23 for premium listings on WeddingWire and The Knot for a 12 month agreement. All of our listings are for an initial 12 month term to ensure that each business has the opportunity to maximize their potential return on investment throughout a complete wedding cycle. We do not guarantee any level of performance with the purchase of a premium listing, however we do provide a dedicated team to help advertisers capitalize on their membership with us. If the customer or the BBB has any other questions, please let us know! 
  

  Customer response

  10/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  They offered no solution, they just doubled down on their stance.

  Regards,
  
  *************************

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an initial call with *****, a representative, who sold me on WeddingWire with the promises of quality leads and how this would be great for my business. The leads have received from

  Business response

  10/17/2023

  This customer signed up on 4/17/23 for premium listings on WeddingWire and The Knot for a 12 month agreement. All of our listings are for an initial 12 month term to ensure that each business has the opportunity to maximize their potential return on investment throughout a complete wedding cycle. We do not guarantee any level of performance with the purchase of a premium listing, however we do provide a dedicated team to help advertisers capitalize on their membership with us. We have notified their account manager of their concerns and they will be reaching out to share some tips and best practices. If the customer or the BBB has any other questions, please let us know! 
  
  
  
  

  Customer response

  10/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I am reached out on multiple occasions to the support team with little to no response. Prior to signing the contract I was promised quality leads from *********************. She ensured me of this. However, the leads have not been vetted. As you can see they have a very poor business model and representation, based on the numerous amount of complaints received on the BBB website. They do not represent want my company represents and therefore, we no longer want to be associated with their services.
  
  Regards,
  
  *******************
  

  Business response

  10/31/2023

  Dear BBB,

  As we have previously stated, we do not guarantee any level of performance with the purchase of a premium listing, however we do provide a dedicated team to help advertisers capitalize on their membership with us. We are sorry to hear that this customer was not satisfied with their experience but we do not promise anything regarding leads or performance on our sites. Additionally, as an online platform, we are targeted by spammers and scammers, like the rest of our industry. We actively work to prevent instances of fraudulent users and activity on our sites to protect our users. If customers come across a spam or scam lead, they can report it to our team to have them flagged and removed from our sites. If this customer has come across a spam or scam lead, they can report it to our team to have them flagged and removed from our sites. They can reach out to support@weddingpro.com specifically for further assistance flagging spam/scam leads. 

  Customer response

  11/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Multiples attempts were made to support with not response. Attempts were made on 7/15/23,7/17/23, 7/19,23,7/21,23, 8/7,23,9/11,23 and 9/12,23 with one response. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  09/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had request to Wedding wire to cancel my subscription to the online wedding service I have had a stroke that has affected my speech and brain function and I have left me not able to to do wedding counseling and perform wedding services with labor and I had emailed my situation to my team leader and she has report to me denied this cancellation said I have not closed my business and they told me that was acceptable to there wedding business and to closed down my business to do my business no business I would not close my business for 35 years that is my life line and with my disability I will have to pay for their monthly fee and cannot cancel my membership this was to wrong and should not be allowed this decision for a disabled persons with a stroke

  Business response

  10/30/2023

  From: ******* **** <******@theknotww.com>
  Date: Mon, Oct 30, 2023 at 11:31 AM
  Subject: The Knot Worldwide Complaint ID: ********
  To: <drteam@mybbb.org>
  Cc: ***** ****** <*******@mybbb.org>
  
  Hi there,
  
  I am writing on behalf of The Knot Worldwide. Below is our response to Complaint ID: ********.
  
  This customer is signed up on 2/24/23 for premium listings on WeddingWire and The Knot for a 12 month agreement. All of our listings are for an initial 12 month term to ensure that each business has the opportunity to maximize their potential return on investment throughout a complete wedding cycle. We do not guarantee any level of performance with the purchase of a premium listing, however we do provide a dedicated team to help advertisers capitalize on their membership with us. This customer is currently ineligible for early termination due to the fact that their company is still in business and they have not reached the end of their 12 month agreement. 
  
  If this customer has any additional questions or concerns, they can reach out to us via support@weddingpro.com. 
  
  Best,
  *******
  --
  ******* ****, MPS
  
  Social Media & Brand Specialist
  
  The Knot Worldwide
  
  Pronouns: She/Her
  

• Initial Complaint

  09/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have repeatedly asked wedding wire to remove my store front due to ***** and ***** weddings, no longer being in business. They state that they cannot remove my page unless I have no social media, no website, I am no longer actively participating in weddings we have officially closed our business. We have no social media. We have no website and we have filed disillusion of business paperwork through the state of Florida, they still refuse to remove my storefront. This is becoming a problem because it is being used as a platform for angry Brides to trash my name all over their platform. I have received personal threats, threats to my family, and death threats. I have reached out to Wedding Wire via phone, and email. I'm being told by somebody named ********* that she's waiting on her supervisor to approve the removal and that's been almost 2 weeks anytime a negative review is posted. I dispute it and as long as somebody can show that they have a contract with my previous company, even though all contracts have been voided. Wedding Wire allows the review to be posted even though I have expressed everything that has happened to me they dont care and they continue to allow this to happen.

  Business response

  10/17/2023

  As of 10/10 this customer has been removed from our site per her request. If you have any additional questions, please do not hesitate to contact us at support@weddingpro.com.  
  

• Initial Complaint

  09/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was charged this month after my account manager said I would no longer be billed and my account is still showing as active. I would like my money back

  Business response

  10/17/2023

  This customer signed up on 8/4/22 for premium listings on WeddingWire and The Knot for a 12 month agreement. All of our listings are for an initial 12 month term to ensure that each business has the opportunity to maximize their potential return on investment throughout a complete wedding cycle. We do not guarantee any level of performance with the purchase of a premium listing, however we do provide a dedicated team to help advertisers capitalize on their membership with us. Their account was terminated as of 8/3/23.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I pay over 400 a month for leads and have gotten no genuine leads. The leads I get are bogus and spam the people I call do not even have a wedding or event coming up. I got 4 leads in four months. I can do a ****** ad and get more leads. This was the worse mistake of my life. I called and was told Im stuck in a deal. Do not sign up with them.

  Business response

  09/25/2023

  This customer signed up for a premium listing on 6/28/23 for a 12 month agreement. In regards to the contract: All of our listings are for an initial 12 month term to ensure that each business has the opportunity to maximize their potential return on investment throughout a complete wedding cycle. We do not guarantee any level of performance with the purchase of a premium listing, however we do provide a dedicated team to help advertisers capitalize on their membership with us. One of our account managers will be in touch with this customer to follow up on concerns and provide additional support. 
  
  Regarding Spammers: Unfortunately, as an online platform, we are targeted by spammers and scammers, like the rest of our industry. We actively work to prevent instances of fraudulent users and activity on our sites to protect our users. If customers come across a spam or scam lead, they can report it to our team to have them flagged and removed from our sites. Feel free to reach out to support@weddingpro.com specifically for further assistance flagging spam/scam leads.

• Initial Complaint

  08/20/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In December of 2022 we entered into a contract with the knot worldwide. Totaling $6,019.20 over 12 payments. We have kept track of every “lead” that has come through the knot and wedding wire since then. We have a detailed spread sheet, including details like when we responded to the initially “lead,” as well as our email and text follow ups if a phone number was provided. Of the hundreds of “leads” that have come through, 98% don’t ever respond again. Not even to decline our services. When we were originally sold on their marketing services, we were promised atleast a 6-10% turnover rate. We can’t even get them past the computer screen. We have spent time, money and energy tracking and responding to these “leads,” that have resulted in nothing. We have reached out multiple times to discuss the contract with the knot worldwide, but cannot get in touch with anyone other than a representative with limited authority.

  Business response

  10/04/2023

  This customer signed up on 12/12/22 for premium listings on WeddingWire and The Knot for a 12 month agreement. All of our listings are for an initial 12 month term to ensure that each business has the opportunity to maximize their potential return on investment throughout a complete wedding cycle. We do not guarantee any level of performance with the purchase of a premium listing, however we do provide a dedicated team to help advertisers capitalize on their membership with us.
  
  Regarding Spammers: Unfortunately, as an online platform, we are targeted by spammers and scammers, like the rest of our industry. We actively work to prevent instances of fraudulent users and activity on our sites to protect our users. If customers come across a spam or scam lead, they can report it to our team to have them flagged and removed from our sites. Feel free to reach out to support@weddingpro.com specifically for further assistance flagging spam/scam leads in the future. If the customer or the BBB has any other questions, please let us know!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩