Complaints

• Initial Complaint

  09/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received a bill from Fenton family dental a year after service was rendered. I was told they had some billing issues. They stated that they noticed that my insurer AETNA did not pay a claim for service. Service date was July 2022. I had a bridge removed, and a crown placed. I contacted ***** verified that payment was not made. Double checked dental explanation of benefits statement. Contacted the Fenton family dental office (Clinton) to have them send me a statement listing more details of what I am paying them $976.00. I want to pay them immediately ! But as you can see from uploaded statement, there are no details as to what date of service I am paying money. I do not wish to get another letter saying I owe them money. I want to pay them. You can not speak to anyone directly in their billing department. I do not plan on using their services again. A year is too late to notice unpaid claim. Please assist. Thank you.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received a bill this year on Aug 22, 2023, from this practice. A year after the service date (04/19/2022)! I first called my insurance and verified with a representative that the provider is in network and the listed procedures I was billed for were preventative and in-network (covered). I then called the Fenton Dental office regarding the bill and an office representative mentioned there must be an error on their end as there was no insurance on file. I provided my insurance again with that representative and she had said she will submit the claim to my insurance and to call back later to follow up. I called the office again last week and a representative mentioned the claim was "denied" and they were waiting on why insurance won't pay for it (An absolute lie).I called my insurance yesterday and they verified a claim was never submitted. My insurance representative and I had a three-way call with the office, the first time they mentioned they do not handle claims and gave us the billing number, which we called but was ultimately led to voicemail. We then called the office again via three-way call. This time the answering representative attempted to help us with the claim and mentioned she was "re-submitting the claim with the office manager." Upon being asked to verify when the last claim was sent and to verify the claim address by the insurance representative, the Fenton office representative became agitated and could not provide an answer and dismissed us. Upon my wife mentioning "I called last week and a representative mentioned the claim was denied, for it to be denied a claim should have been sent but it looks like a claim was never sent." The Fenton representative dismissed my wife and asked the insurance representative to verify the filing address to which he addressed if a claim was sent they should know and can verify it to him. The representative for the dental office then hung up on us. Upon calling them again, they never answered.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Thursday, March 23, 2023 I was scheduled to receive a root canal from Fenton Family Dental located in Clinton, MD. Prior to my appointment on Friday, March 17, 2023 I made a payment of $478.75 upfront. On the date of my appointment I made another payment of $478.75. The dentist on duty determined that I did not need a root canal. Instead I received two filings. After numerous phone calls and written letters I have still not been refunded my the $957.50 I spent for a root canal that I never received. I would like a full refund of the monies I paid for a service that I did not receive.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Since March 20, 2023, I have asked Fenton Dental to refund me for overcharge of services. I spoke with the offices front desk staff, accounting, and manager ******************************* several times. Each time I was passively told my refund request will be submitted. Recently, I followed up with the submission status and when I should expect to receive payment, but I am sent to voicemail because no staff is available in the Clinton office.  After several months, I still have not received a returned call or refund. I gave two stars because I love the service staff, but the manager's response and accounting practice is very poor. My experience and after reading other reviews with similar issues has left Fenton Dental in a negative light. I am submitting this complaint so I can receive my refund expediently.

• Initial Complaint

  12/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Back on March 15, 2022 I expressed interest in having a tooth on an implant replaced. For insurance to cover part I was told to wait until April. On April 19, 2022 I made a prepayment of $391.80. On May 9, I made the final payment in the same amount on the day I met with Dr. J***. After discussing it with him we decided it wouldn’t help with the problem. So we decided not to proceed. Fenton Dental voided the last payment I had just made. Dr. J***’s assistant filled out a Refund Request for the prepayment of $391.80. He said they process refunds once a month, so I should receive the refund sometime in June. When I complained on September 26, 2022, another Refund Request was filled out by Melanie P. As of December 2, 2022 I still have not received the $391.80. I have been to Fenton Dental numerous times. I have called countless times. It’s always the same. They will speak to their manager about the problem. I have spoken to 2 different managers. They always say they’re going to look into it and give them a few days. I keep calling and get the same run around. They say they will talk to the Regional Manager Kim M***. She is alway unavailable, away from her desk or not in the office. Every time I call or go there, I have to explain the whole mess again and again. It’s like “groundhog day!” This is over 6 months and I haven’t received my $391.80. They did send me a check in October for $124.60 in an envelope with no explanation or accounting. No one has explained why. Twice they said it was because of charges that weren’t covered by insurance. When I asked for a copy of those charges, I don’t get them. I called again today. Same story. They will leave a message for Kim M*** to call me. I want all the money I paid for a service I didn’t receive.
  
  This is an update to my complaint. I have finally received all the documents from *****. We spoke to ******** at *****. She said we don’t owe any uncovered charges. After going through the documents, we discovered that the check for $124.00 sent by Fenton Dental to me was for an overpayment on a previous service. This has nothing to do with the $391.80 prepayment I made in April for a replacement tooth on an implant. We decided not to proceed. A Refund Request was filled out, but as of December 8, I have not received the $391.80. Now when I call they transfer me to a line that plays music. No one answers. This happened to me twice this week. It seems that they hope I will give up and go away. Not happening. I have sent photos of ***** documents and accounting and check for overpayment on a previous service. Again, ***** has said I don’t owe them any money for previous service. I sincerely hope you can assist in getting my refund, since Fenton Dental is just ignoring me at this point. They shouldn’t be allowed to steal my $391.80.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩