Reviews

Working with Athena and her collection company Universal Envoy was a very successful process for removing a collection from our records. Athena and her company were the utmost respectful, responsive, and professional and I highly praise their work and efforts to help solve our issue. For a collection agency, they know their business and are willing to work with you!! ??. Thank you Athena you are the best and we truly appreciate what you did for us ??

Mr. S****, it was an absolute pleasure to work with you. Thank you for providing all the information you did and for working with us. :) You both have an amazing week!!

I have to say a big THANK YOU to Athena at UEC. I had a medical bill slip by me and end up in collections. This negatively effected my credit rating by 50points! Thanks to Athena and her guidance my credit has already been restored back to what it was. This took less than a week! I was so surprised and happy. The bill was my fault, I get that but what a hit on my excellent credit rating, I needed those point back! And I got them back quickly, thanks to Athena and her guidance.

Kevin, you are SO welcome and thank YOU for the kind words. It was my pleasure to help out and I'm so glad that things back to the way they were before. If you need anything please don't hesitate to contact me.

Not a fan of Patrick and he is the only one who seems to pick up the phone when I call. I also have a problem with this debt. I have contacted the hospital numerous times since I have gotten over 14 bills for the same visit and all are different amounts. They have yet to respond to me and instead turned my account over to collections just because they didn't want to tell me how much money that I ACTUALLY owed. Not to mention the emergency room visit was separated into two different amounts so why would i want to pay the first amount only to wait for the second amount that keeps changing also to hit my account and also negatively effect me? I just don't understand how it's legal to transfer my personal medical information to a third party when all I was asking for was a FLAT AMOUNT OWED! Patrick didnt care about anything I said and i was open to paying at one point just to stop the calls but he doesnt call back when he says hes going to. When I say I have free time at 330....it means i'm literally only free at 330 not at 340.

Ms. ********, My name is Athena, I'm the owner of the company. I first want to say that it's important to me and to our company that people have an experience that is helpful and proactive. I understand you are frustrated at your situation, so much so that you gave us a 2 star-review.

After reviewing your account notes at length and speaking with the representative that handled your account, it is clear to me that Patrick not only was attentive to your multiple requests but that he went above and beyond to attempt to aid you in resolving this debt. Please review the following history of communication, listed from earliest to most recent.

09/13/2021 - You spoke with Brigitte, who attempted to explain to you the difference between the hospital bill and the ER physician bill, which according to your review is something about which you are still confused. The ER physician bill is NOT handled by the hospital. Unfortunately, per the note you were less than interested in hearing this explanation from Brigitte. In fact insisted that you had spoke to us numerous times. This was not true. This phone call was the first communication between us and you. You ended the call by saying that you were not going to pay this bill and you hung up before Brigitte could respond.

01/17/22 - You left a voicemail at 2:35PM. We were not in the office as this was a federal holiday.

01/18/22 - Patrick received your voicemail at 10:02am and Patrick returned your phone call at 10:07am. During this phone call, you requested that we email you on Feb 4th after you get paid to make payment arrangements.

02/04/22 - Patrick emailed you at 11:22am.

02/07/22 - You both emailed each other back and forth regarding your payment options.

02/09/22 - Patrick received your email which read : "Please send me a copy of this bill and a payment link to pay this". To which he replied with the requested statement. No payment was made.

04/04/22 - You left a voicemail at our office at 7:15am (before office hours) and Patrick received your voicemail at 9am when he got into the office. He called you and spoke with you at 9:02am. You had requested that he call you back at 11:30am during your break.

04/04/22 - Patrick left you a voicemail at 11:49am. You did not reply.

04/11/22 - After receiving no communication from you, he emailed you again and send you the payment portal link. You did not reply.

05/11/22 - After once again receiving no communication from you, he emailed once again to follow up.

05/13/22 - You called our office at 10:46am to pay, but when he asked for a method of payment, you told Patrick that you had forgotten your card. You told us that you'd call us back. You never called us back.

Now, Ms *********, I understand that it's easy to label a collection agency as the bad guys. The industry certainly doesn't have the best history but as the owner of the company and also someone who was on the receiving end of some abusive phone calls when I myself was in collections many years ago, I take reviews like this very, very seriously. Universal Envoy goes above and beyond to be helpful while still doing our job. It's a fine balance that we are proud of. I know for a fact that every single one of my employees aims to help consumers with the compliance and respect we'd all want.

Your two-star review is not only inaccurate of the level of service and attention we provide to our consumers, but it is ill-intended. Your expectations of us calling you exactly the time you tell us comes off as baiting and unrealistic. Typically when someone has such an irregular schedule (which does sometimes happen), they would either let us know or be the one to call, since they themselves know their own schedule. We cannot guarantee that we aren't going to be on the phone helping another consumer. So, if you are "literally only free at 3:30, not at 3:40" then perhaps it would behoove everyone if you either be the one to call us when you are exactly free or at the least, let us know that you mean 3:30 sharp. We are many things in this office, mind readers we are not unfortunately.

It is clear to me that Patrick not only responded to ALL your requests to contact you but reached out more often to ensure that he make himself available to help you. It doesn't seem that you had any interest in getting clarity on this bill which was really unfortunate. If you are unhappy about the debt, I encourage you to review all of the materials he sent you and to call our office at your convenience. This debt has been validated as accurate and if you don't want to speak to us, we encourage you to speak to the actual creditor which again is NOT the hospital. It is Johns Hopkins Emergency Medical Services at 1-888-834-7110.

You may also speak to me directly if you chose. We are here from 9am to 5pm, Monday through Friday, EST. If you leave a voicemail, as we have done in the past, we will return it.