Reviews

After 20+ years of paying for service contracts (over $800 this year), current Griffith management and service cost me $2000 out of pocket to repair their own mistakes. A condenser drain pipe not threaded properly on install four years ago eventually leaked enough to stain 20 sq ft of carpet outside the furnace room. Yet 3 different Griffith techs over 2 weeks could not diagnose the leak and instead blamed the new roof (costing me $650 for leak testing to no avail) and said I might need a new furnace (after purchasing one from Griffith just 4.5 years ago) and probably a new tank (I just painted mine). My own tech found the leak in 3 minutes and fixed it in 20 minutes with parts from **** *****. A professional steam cleaner cleaned the carpet for $250. Three Griffith techs failed to find a leak, caused by a Griffith installer, that a private mechanic found and fixed in 20 minutes. Their techs quit constantly in constant turnover. Moreover, the "annual maintenance" tech installed the humidifier pad upside down that would have also leaked eventually, according to Griffith's own subsequent tech. After several calls Griffith sent a new tech to reassemble the furnace before cold weather after another tech disassembled it, trying to find the source of the leak. They did not send the "expert" tech promised nor at the time scheduled with no advance warning or apology. The management local and regional "sympathise" online and during a phone call after my negative review, then do nothing, not even call back these past four weeks. When called for reimbursement for additional expenses incurred, no one returned the call. I am curious to see how Griffith management responds to this legitimate fact-based complaint. They have not bothered to call me to rectify or even apologise for this poor service, despite my negative survey to Griffith. I found no corporate number to call online. Maybe this review will warrant a call and compensation. If so, I will update this review.

While we appreciate the customer’s feedback and perspective, our Field Personnel and  Leadership Team reviewed the situation and provided a professional response directly to the customer. 

Terrible company and after being a custome 15 years I had to cancel my contract. They previously charged me $500+ dollars which after speaking to the billing department, they owed me money. I thought the issue was resolved until 1 month later they stated that I owe them approximately $500 again. I called multiple times to resolve the issue. I left messages with the billing department and never got a call back. I called the manager Emanuel and left messages and never got a call back. They don't respond. Regardless, I cancelled my contract because it is not worth dealing with the terrible service. They don't care about their customers and when you try to talk to someone they are unresponsive. Do not deal with this company. You will waste a lot your time if there any problems or discrepancies with your bill.

Thank you for your feedback as well as your many years of patronage. We apologize for any miscommunication on our part and have put through a goodwill adjustment for the service plan renewal and late fees. The only remaining balance due is for a service repair call for Insufficient Cooling in September 2023. We wish you the best with your new provider!

I am utterly outraged by the abysmal service provided by Griffith Energy! After forking out a hefty $426 for a furnace tune-up on 3/4, my furnace conked out the same day. To add insult to injury, they sent another technician on 3/7, who had the audacity to charge me $581 for replacing the pump, blaming the incompetence of the first technician. What's worse is the lack of transparency in their billing! No itemized breakdown, just a vague claim of a discount for a diagnosis fee. When I dared to question this highway robbery, the service manager had the nerve to tell me they "don't break down the bills." This is daylight robbery disguised as a service! I demand a refund for the shoddy work and the blatant overcharging!

Thank you for your feedback. We apologize for any miscommunication on our part. We pride ourselves on transparent pricing for all billable repairs and our technicians provide a diagnostic fee and estimate of repairs with customer approval before making said repairs. We have escalated your situation to our Division Manager and he will be following up with you directly.

If I could give no stars I would this is the worst company I have ever dealt with worst than spectrum to be honest. I ordered propane and have been telling them for the whole season my gauge is messed up and doesn’t read right and it needs changed … they still have not replaced it saying the tank would need to be on 0 I replied with it was on0 for 3 weeks and still ran so the gauge is messed up please change it or do what ever to fix I ordered propane the beginning of April and advised again that the gauge doesn’t seem to be accurate because I was running out I can tell by the way the heater runs when it’s gonna run out but it was at 20 %. Please change the gauge again. I said and she said yes I will make notes of this not sure if three changed it but they charged me 194 dollars more than what I received and stated do would have the credit back in 5 to 7 days it is still not here. I called they said oh yeah we mailed you a check I said a check you charged me a h prior to delivery and then I have to wait they said yes I said some choice words and requested manager …. Long story short the manager said I will be waiting 4 to 6 weeks to get my money back that they over charged me like WTF DO YOU MEAN .! So beyond pissed right now I will be finding another company prior to next winter season as this company SUCKS

Hello. The consumer is rating Griffith Energy of New York (A Superior Energy owned company). We are not affiliated in any way with that company. Thank you.

I was a customer in 2021 and my contract ended December 2021. Griffith made a mistake and filled the oil tank after the contract was over (January 22, 2022) which I had signed a contract with Petro. Then, Griffith tells me I owe some large amount of money for the oil. They have continued to bill me and add more money for late fees. It is infuriating that no one ever responds over a year and a half. I have called customer service 3 times and sent 2 emails and no response. Customer service is terrible and the ones they have seem overworked. They are only concerned with their bottom line. I have reported this to Petro also, as they took away what Petro should have done.

Hello. Thank you for your review, however your automatic delivery program was not tied to your pricing agreement as stated in the copy of your pricing agreement that you confirmed. Therefore, the delivery was made as scheduled and you received the benefit of the fuel. Moving forward as a measure of goodwill, we will be crediting your current account balance due and all associated finance charges. We wish you and your family a happy holiday season.