Complaints

• Initial Complaint

  12/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company handles a water bill connected with my property. I tried several times to reach them by phone and they have NEVER answered my call. I simply wanted to verify if I had already paid the $500 OR was I double paying and it was a duplicate bill. I received a call back two months later with several fees added to my bill. They are unprofessional and rude. They added $356.12 to my $1000 dollar bill and I want that removed. I have no problem paying but there was no option for online pay and they never answer phone calls.

• Initial Complaint

  12/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is still using an obsolete method of payment, making it difficult for customers to make payments. The main problem is U.S utility LLC have a wrong address listed for my property and my account.. The balance ($15,479) they have on my account can not be verified because the is not viable way of contacting them. I previously requested a history of payments on the account but have yet to receive it. Their automated message system asked you to leave a message but the recorder immediately tells you “good bye”. I have been unsuccessful trying to make sure the balance they are indicating on my property is not meant for a different property. I will like to get this resolved before I make payment and not get charged over due fees.

  Business response

  12/20/2023

  Please see attached response. 

• Initial Complaint

  04/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a statement from this company on March 15th, 2023. The statement stated that I owed $119 with 6 months of "delinquent charges" on the bill. I have never received any bills or correspondence from this company regarding these missed payments. Then upon receiving this statement in March, I have called this business multiple times weekly and have left over five voicemails, all of which have not been returned as of the writing of this statement. I am wanting to dispute these fraudulent charges and hope to speak with someone from this company, yet no one answers the phone nor returns voicemail messages. Please advise on next steps.

  Business response

  04/24/2023

  Please see attached correspondence in response to the Complaint. 

• Initial Complaint

  03/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The County assesses a front foot fee annually. I initially disputed the amount due to US Utility adding unauthorized fees to the Front Foot Assessment. Despite Having proof of sending disputes, they had their attorney lie and say they never received the correspondence. When trying to make a payment plan with the company, the company fails to answer any telephone calls, doesn't respond to voicemails, and does not answer emails. I have reported this company to the Maryland State Board for review because I and several other customers have had to deal with the poor customer service practices of this company. You can not threaten to put a lien on someones house and then when they attempt to resolve it, fail to communicate.

  Business response

  03/20/2023

  My office represents the company in this complaint. Upon receipt of the complaint, the company reached out directly to the the homeowner. It is my understanding that the matter has been satisfactorily resolved with the homeowner. 

  Accordingly, I believe this complaint can be closed. 

  Customer response

  03/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Better Business Bureau I am filing a compliant in regards to trying to be over charged for my Front Footer yearly Assessment. The company is ********* ********** *** which is an Entities U.S. Utility, LLC Services, under U.S. Utility Corporation /LLC. I sent a letter to Ms. Denise ****** in regards to the Incorrect Billing Statements I was receiving for the 1/1/2022 Front Footer Assessment for my ********* Utilities for my home on 11/23/2022. We are charged for the first 25 years of purchasing our home an Assessment of $960.00 per year on 1/1 of the year. The problem stated on 11/3/2022. I received a bill on this date, stated I owed $761.23 that had included Payments I had already paid which was $337.70, $150.00, $6.70 = $494.40. In addition, what is listed below has been paid during 2021 + 2022 + 2023. For the two years of Front Footer Assessment of $960.00 each year add up to $1960.00. I have paid already between 2022/2023 – what is listed above $494.40, $595.20 + $494.00 = $1089.60 and $244.00 + $244.00 = $488.00 I received a new letter dated for 2/20/2023 $479.08. Please review all my information and contact the ********* Utilities LLC and inform me of the outcome with a resolution with the problem I have with this company. Payment History: 01/25/21 - $960.00 10/14/22 - $494.40 10/28/22 - $595.20 10/28/22 - $337.70 10/28/22 - $150.00 10/28/22 - $6.70 10/31/22 - $595.20 01/06/23 - $244.00 01/25/23 - $244.00 Total amount paid for the Three years is $3032.00. The Annual Front Footer Assessment is $960.00 for 25 years. I am Two years away from completely paying off my Front Footer Assessment. Thank you ******** ****** *** **** **** ***** *** **** *********** *** ***** ************ ****************** ******** ********

  Business response

  03/10/2023

  Please be advised that my office represents U.S. Utility, LLC (“US Utility”) in regards to  the above-captioned matter. My office is in receipt of a copy of the Complaint dated March 9,  2023. Thank you for the opportunity to respond.  

  US Utility oversees the collection of water and sewer facility assessments from  homeowners on behalf of ********* ********** *** (the “Utility Company”). These fees are often  commonly referred to as “front foot assessments” or “front foot benefit charges.” These fees are  established in accordance with documents recorded in the Land Records of the county in which  the property is located (the “Utility Declaration”). Typically, they are also disclosed on the contract  for sale and contained in the HUD-1 settlement statement. The fees represent a deferred payment  for the design, construction and installation of private water and sewer facilities and are not related  to any usage fee charged by the local government. Pursuant to the Utility Declaration, like most  credit obligations, if the fees are not paid as and when due, then the account is subject to late  charges, costs of collection and attorneys’ fees. 

  *** **** **** ***** ***** **** *********** ******** ***** (the “Property”) is subject  to a Utility Declaration for a term of 23 years. Ms. ******, as the owner of the Property, is obligated  to pay the sum of $960.00 which is due on the first day of January for each year of the term that  she is the record owner. The Property remains subject to the Utility Declaration for four more 

  years.  

  In reviewing the Complaint and Ms. ******’s account, it appears she is inadvertently giving  herself double credit for the October 14, 2022 payment of $494.40. This payment is reflected on  her ledger when it was processed on October 28, 2022. The payment is credited as $337.70,  $150.00, and $6.70, respectively. These are not separate payments, but rather are the $494.40  payment itemized. Ms. ****** also appears to not calculate certain costs of collection that US  Utility incurred. While US Utility waived all 2022 late fees and some 2022 costs of collection as a 

  courtesy, $129.60 remained owed in addition to the 2022 assessment of $960.00 for a total of  $1,089.60 and this amount was paid by Ms. ****** via her 2022 payments of $494.40 and  $595.20.  

  Accordingly, the ledger reflects Ms. ******’s account had a zero balance as of the end of  2022. The 2023 assessment of $960.00 was due on January 1, 2023. Since that time, she has  made two payments of $244.00 each, totaling $488.00. Accordingly, it is unclear why she believes  her account has a zero balance given that $472.00 ($960.00-$488.00) of the 2023 assessment  remains due and owing. While my client has waived numerous late fees in the past and has also  waived the February 2023 late fee as a courtesy, my client cannot and will not continue to waive  said fees for an amount clearly owed.  

  Nothing contained in this letter shall constitute an election of remedies on the part of US  Utility or the Utility Company under applicable law. Furthermore, the acceptance of partial  payments by US Utility or the Utility Company in connection with any indebtedness due and owing,  whether before or after the date of this letter, shall not constitute an election of remedies on the  part of US Utility under applicable law. By way of this letter, US Utility and the Utility Company 

  specifically reserves all of their rights, remedies and recourse under applicable law. In the event  that Ms. **** received a Bankruptcy Discharge pursuant to 11 U.S.C. §727 of the United States  Bankruptcy Code, this is not an attempt to collect a debt from her personally and this  communication is for informational purposes only.  

  If you have any questions concerning this matter, please feel free to contact me. Very truly yours, 

  Brian ** ******* 

  
  

  Customer response

  03/10/2023

  Better Business Bureau,

  I was able to determine the mistake that was made by both myself and Ms. DENISE ******.  Last year I received a statement for which I will attach again for reference purposes, dated for 11/3/2022. On this Statement it states I did a Direct Pay of $337.70, $150.00, & $6.70 for which I added that to the payments of $595.20 & $494.40 to make it seem I have over paid. But, doing my research yesterday per Ms. ****** request of me sending her proof of my payments that are listed below, I could not find on any of my Bank Statements the Direct Pay payments. So, even thou I have completed my payments for the year 2022, I had substracted that amount from my 2023 Front Footer Assessment and that is how I arrived at the miscalculations and seeing by this statement the mistake.

  In addition, I did speak to Ms. Denise ****** to explain to me what Direct Pay meant and she stated, it was what I had already paid.  I think those payments belong to someone else, but, that is not my business.

  I had already submitted this information to Brian ** *******, *** ****** ** **** ** ***** ***, who has not address my correct name, but, a *** **** whoever that is, but, anyway, I know now that my calculations were incorrect because I received incorrect information and will be paying in the near future the remaining balance of what I owe of $479.08.  Thank goodness they have corrected me on the amount of years I have to pay this Front Footer Assessment which is 23 years instead of 25.  This is my last year yeah.

  Thank you for taking the time to resolve this issue for me and I have sorry for any inconvenience.

   

  
  
   thave now 

  
  
  
  Ok, I have put on this email the information you have requested and as you can see, I do not owe any payments for the year 2021, 2022, and because of the conversation we had last year, there is some confusion for which I understand were the mistake lye's.
  
  
  The 11/3/2022  Statement is attached below.
  
  
  On the 11/03/2022 Statement there is a section for Payments that we spoke of last year and you had explained to me that the $337.70, $150.00, and $6.70 were Direct Pays paid by me for which I cannot locate on any of my Bank Statements.  So, these are payments I included in my calculation and that is how I arrived at, I did not owe anything else and had over paid last year.
  
  
  I have now recalculated all my payments from 2021-2023 and can see that I do owe the Balance of $479.08. As I said before, this miscalculations was from the conversation I had with you last year that was incorrect explanation from you to me.  
  
  
  
  01/25/21 01/25/21 WITHDRAWAL ACH TANTALLON UTILIT TYPE: BILL PAYMT ID: ********** CO: TANTALLON UTILIT - 960.00
  
  
  10/17/22 $-494.40 Withdrawal ACH TANTALLON UTILIT  TYPE: BILL PAYMT ID: ********** CO: TANTALLON UTILIT Entry Class Code: *** *** Trace Number: ***************
  
  
  11/02/22 $-595.20 Withdrawal ACH TANTALLON UTILIT  TYPE: BILL PAYMT ID: ********** CO: TANTALLON UTILIT Entry Class Code: *** *** Trace Number: ***************
  
  
  01/09/23 $-244.00 Withdrawal ACH TANTALLON UTILIT  TYPE: BILL PAYMT ID: ********** CO: TANTALLON UTILIT Entry Class Code: *** *** Trace Number: ***************
  
  
  01/27/23 $-244.00 Withdrawal ACH TANTALLON UTILIT  TYPE: BILL PAYMT ID: ********** CO: TANTALLON UTILIT Entry Class Code: *** *** Trace Number: ***************
  
  
  ******** ******
  ******************
  l us why here...

• Initial Complaint

  07/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My wife and I paid off our water and sewer facility account with Mid Atlantic Utilities LLC. on 06/25/2021 in the amount of $6178.72 which was listed on the yearly statement . We had been waiting to receive a confirmation of our paid off account for a year when in July 2922 we received a statement indicating that we had a balance due. I then made several unsuccessful attempts to get this mishap with a remaining balance resolved . From a consumer's standpoint, there should be no balance left on our account if the full payment fir balance owed was received before the billing statement end date.

  Business response

  08/01/2022

  Business Response /* (1000, 5, 2022/07/27) */ --------- Forwarded message --------- From:**************************************> Date: Fri, Jul 22, 2022 at 10:55 AM Subject: Mid Atlantic Utilities, LLC- To: ******************************************************* Cc: Info ********************************************************************* Good Morning, Please see the email I sent to Mr. & Mrs. Fitzgerald confirming that we would accept payment from 2021 as payment in full & the homeowner acknowledging resolution. I certainly apologize for taking 3 days longer that I anticipated. Unfortunately, I had to reach out to the owners of Mid Atlantic Utilities, LLC. I have copied here the most recent email: From: ******************************************** Sent: Thursday, July 21, 2022 11:12 AM To: ************************************ Subject: RE: Account********* payoff confirmation Dear Ms.******** We are glad to hear that Mid Atlantic has decided to accept our last year's payment as paid-in-full. We appreciate your assistance with this matter and would like to request a written confirmation from Mid Atlantic indicating our payoff status. We also thank Mid Atlantic for their consideration. ********************** On 07/21/2022 8:56 AM**************************************> wrote: ********************** Thank you for your patience. Mid Atlantic Utilities, LLC is going to accept the payment from last year as paid in full. Unfortunately, it is not correct & we don't have the person you stated work for us we are kind of at a loss. I have spoken with our entire staff to just make sure everyone is completely aware of how the discounted payoffs work. I know that isn't your concern but just wanted to make sure you know I addressed. Thank you, ****** ****** ****** Vice President U.S. Utility Corporation 10176 Baltimore National Pike Suite 210 Ellicott City, MD 21042 410-418-5528 410-418-5598(Fax) PLEASE BE ADVISED THAT THIS FIRM IS A DEBT COLLECTOR. THIS COMMUNICATION IS AN ATTEMPT TO COLLECT A DEBT AND ANY INFORMATION OBTAINED MAY BE USED FOR THAT PURPOSE. IF YOU ARE CURRENTLY IN BANKRUPTCY OR IF YOU HAVE ALREADY RECEIVED A DISCHARGE IN BANKRUPTCY AND ARE RECEIVING A COPY OF THIS CORRESPONDENCE, THIS CORRESPONDENCE IS NOT AN ATTEMPT TO COLLECT A DEBT BUT RATHER IS BEING SENT FOR INFORMATION PURPOSES ONLY. Confidentiality Notice: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error by telephone or return email and delete it and any attachments from your computer. This email does not create an attorney-client relationship, as an attorney-client relationship is only created by the execution of a retainer agreement. IRS Circular 230 Disclosure: To ensure compliance with requirements imposed by the IRS, we inform you that any U.S. tax advice contained in this communication (including any attachments) is not intended or written to be used, and cannot be used, for the purpose of (i) avoiding penalties that may be imposed by the IRS regarding the transaction or matters discussed herein; or (ii) promoting, marketing or recommending to another party any transaction or matter addressed herein. From: ********************************************** Sent: Monday, July 18, 2022 1:15 PM To:**************************************>; **********************************************; Info Subject: Account********* payoff confirmation Good afternoon Ms. ******** I am was anticipating a response/resolution to this payoff mishap on Friday. However, since our last correspondence on Wednesday, I haven't received any response concerning our request for payoff confirmation. Has our payoff for the water sewer made on June 25, 2021 been confirmed? thank you, ********************** Thank you & please let me know this has been received. As far as our office is concerned, this issue has been resolved. Please let me know if there is anything else I need to do. Have a great day! ****** ****** ****** Vice President U.S. Utility Corporation 10176 Baltimore National Pike Suite 210 Ellicott City, MD 21042 410-418-5528 Consumer Response /* (2000, 7, 2022/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Complaint is resolved

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