Complaints

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Good morning, On August 27th, 2023 I took my 2021 Honda CRV to the lube center and had my oil changed. The oil was changed and I drove my car from the lube center to my house on the way back to my house, which was less than a mile away from the lube center. I noticed that my car was making some noises I had not heard before. I then let my car sit for about 20 minutes and then went out to drive the car around I heard a metal scrapping noise and I started driving veering to the side of the road. I pulled over and went to check underneath my car and noticed and large metal piece hanging under my vehicle. It was my engine metal protector plate and dangling and held on by one screw. I spent about 15 minutes on the side of the road trying to get the engine metal protector off my car so it would be driveable. I was able to pull off into a parking less than a mile away. I then called AAA and they sent someone to help me get the damaged engine metal protector plate off from underneath my car. I managed to get my car home without any problems, scheduled a maintenance appointment with my Honda dealership, and had to have a new engine metal protector attached underneath my car ed(Aug 30 Merchant name is*** ******* ***** *********** **Merchant category is Automotive Amount is $294.59). I talked with the service technicians at the Honda dealership they said that it was the fault of who did the oil change and that was the lube center. I have all this documented and talked with guys at this lube center and was told it was going to be resolved and I was going reimbursed for the damages to my car. However, this has yet to be resolved and I have not been reimbursed for the damage done to my car at the lube center at **** ****** *** ********* ** ******

• Initial Complaint

  06/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 30, 2022, I used this business for the purpose of getting my 2022 BMW M850 washed. During the wash process, the machine tore the gas cap door off of the car. This damage, acknowledged by the manager on duty, so damaged the door, that it was unable to be repaired. The cost of replacing this door, including the priming and painting of this body colored part, cost me a total of $224.21. $55.16 for the part, and $169.05 to have it painted to match the body color of the car. I presented my receipts for this work over three weeks ago to the manager at this business. To date, I have not recieved payment to compensate me for the damage their car wash caused to my vehicle. Numerous phone calls to the business, and in-person visits have resulted in vague promises about the check being on the way. In spite of assurances to the contrary, this business has never once called me back in reply to my inquiries about repayment. In addition to the cost of the repair, this incident has also cost me numerous trips to/from the BMW dealership in Suitland, MD.

  Business response

  07/04/2022

  Consumer Response /* (2001, 7, 2022/06/20) */ Business corporate office responded via telephone almost immediately. Response and restitution for damages came via USPS.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Jan. 2022 I went in for a standard oil change at the Lube Center. This is my first time here and I wish I looked at the reviews first! Long story short. I live less than 15 minutes away. Like right down the street and in front of my garage my low oil and check engine notification went off shortly after I left the lube center. There was oil all in front of/inside of garage and on the side of my garage. I called the Lube Center and informed them of what happened. They sent someone who came out and put more oil in the car. Then he had me drive him back to the lube center again to remedy but that did not happen. Evidently they forgot to put the cap on and oil spilled everywhere and the manager apologized and told me my next oil change was free and they cleaned everything. Yet after leaving the Lube Center I still smelled burning oil. I ended up taking it to another oil change as I did not trust them and I kept smelling something burning after my visit to the Lube Center in Germantown MD Middlebrook road. I was notified to get rid of the oil stains or I would be fine and responsible for damage to property. Months later and after the 2 people that the Lube Center sent to clean the oil stains the stains are still there. I have already spent a total of $450 for something that was supposed to be a simple oil change. Complete negligence on the company's part and to this day it has not been resolved. I tried to be patient and understanding due to covid but this is flat out unacceptable. How does one go for a simple oil change and incur hundreds of dollars? I am truly not understanding why this happened and if you went to such lengths to resolve the issue why not just hire a real company to address the damage done to my car and property? I have not been reimbursed and given the complete run around. This is my final attempt to resolve this issue without authorities.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩