Reviews

Hughes Net is telling me that the reason I have no internet connection HERE IN ************ ***** is that its snowing in *******?? I have been with them for 16 years and have never in my life heard such a blatant lie!!! This is unacceptable and i cant get any help whatsoever!! This makes no sense at all on the 16 years Ive been with Hughes Net I have never had this problem?? Tired of the c*** they tell their customers!!

On 9/14/2024 A Hughesnet Technician while installing a new internet system drilled a ~1/2 hole through a brand new interior bedroom floor 18 from wall. We tried to have them fix this and they sent us to their insurance company **************. ************** rejected the request to have them pay for damages. So we are getting the run around. Watch out having Hughesnet for your internet provider.

I ordered internet service online November 6th-10th 2024. She stated that I will be charged around $400 for termination fees. And told me to return all their stuff or I'll be charged up to $550. I told her I wasn't told about a termination fee or contract I went to the Hughes website pull up the Legal information and tried looking at the fees for termination but all the information i found i couldn’t access it and that was for the cancellation fee and i had to absolutely dig for the information through three to four links to get to it and then the link for it doesn’t work. And for contract it was not informed no where in when i was paying for my services. And was not found until I went cancel my service and it was found in one of the emails clear at the bottom in tiny print not included in my billing/account info. Since I wasn’t clearly informed I don’t think I should have to pay the cancellation fee.

This service is HORRIBLE ! I pay my bill then they auto the next months bill ! I am SUPPOSED to be on invoice billing. Two times so canceled my debit card ! Calls to customer service do NO GOOD ! They make false promises that are a LIE in a month. No matter HOW MUCH DATA I have, I run out of data in 2 weeks ! They are HORRIBLE !!!! Stuck for 6 more months but after 4!years, I give UP !!!

Internet access never lasted more than a day after technician left. **************** **** are offshore and rude. Save yourself regret and use any service but Hughesnet.

Please Please do not sign up with this Company. I signed up with this company April 2023 and have had nothing but one problem after another. I actually would not give them any stars at all but I have not choice. When you call time and time again all all you get is, I am sorry you are having the problems and you are not satisfied with the services. Then when you speak with a Supervisor they tell you that you need to do research and that you need to be more considerate. More or less he suggested that I need to research for anger management which is no unprofessional. I cant believe that Mr. ******** would have the audacity to even say that to me. They tell you what you need to hear to get you to sign up for the service, then it is all down hill from there. They do not stand behind the services that they offer. I kept having to purchase more *************** every month. The dish had been misaligned from day one and finally they came out to align it in December. The technician advised that with the dish being misaligned it would use more data, then Mr. ******** advised me that that was incorrect. I explained to them what I was planning on using the service for and they never advised that I need to change the settings on the TV so that it would use less data. April to December they failed to advise me of this after contacting them several times. I spoke with Mr. ******** regarding cancelling the service and he advised that I would have to pay an early cancellation fee. You would think that they would wave the fee due to all the issues. I ask Mr. ******** if he could transfer me to another supervisor or to even his supervisor and he said no he was unable to transfer the call to anyone but I could leave feed back on the website then he said that I was unable to leave feedback. I find all of this information very had to believe. I feel like that I am trapped by all their misleading information and that just down right is not fair to the consumer!!!!!!

I answered and Internet deal. Turned out to be a front for ***** Net I discussed early termination and the service they provided prior to letting them install I have it in writing there would be no termination fees if the service did not work. I was never provided a contract The only thing I signed was the installers telephone, and I was told that I was just signing that he had did the install For eight months, I had practically no service out of ***** Net I canceled. They threatened me with early termination fees, and they ****** my checking account forced me to have to close my checking account and redirect direct deposit. They are still threatening me over early termination fees. This company needs to be shut down. They need to be made to be disclose their hidden fees

This company is a scam! Their internet is so atrocious you cant even do simple things like check emails or searches. They claim its unlimited but in reality they lie and say you drained you limit and now have to purchase extra gigs for $3 each. I got ******** recently and its a game changer and puts Hughes to shame.

Im sorry, does that really say this is an A+ company? How is that even possible with all those 1 star reviews Im seeing? I want to apologize in advance for this long review, but its good to be *********** my mom reluctantly had to sign up with hughesnet when century link just stopped working. They thought it was an outage but after 2 weeks with no internet or explanation. Hughesnet sadly was the only other option in her area. I told her not too, but she had already waited long enough. So the installer shows up and from the minute he walked in the door, he seemed to be in a hurry. He hooked up the modem and left. Didnt give them any details or instructions at all. So I came to visit a week later and I can barely get a video on my phone to play. Mom says she has the same problem when trying to stream shows on her smart TV. Fast forward a month and while visiting mom, I called hughesnet and explained everything that had been happening as best as I could. The agent had me do some adjustments to the modem, but still, nothing improved the speeds. I had even tried playing an online game with my PS5, and I got nothing. So the agent said they would send someone out on January 9th, which at this point was 8 days away. Fast forward to yesterday which was January 6th, the guy shows up and this is the part that blows my mind. Not the terribly slow service.nope. So the technician shows up and runs a test while standing next to the modem. He says everything looks good on my end then goes to leave. My mom stops him and says look. When we talked to agent on the phone, we explained that our internet is very very slow, to the point that I cannot watch a video. Our caller ID doesnt work, and the guy that installed all this stuff gave us no info and seemed to be in a big hurry. He said that he was just there to check the signal and nothing more. My mom practically begged him for help. He just walked out. I wish I had been there. I am in the process of canceling this now.

How is this company rated as an A+ with so many negative reviews. This company is nothing but a scam! The service is terrible! There was no mention of an early termination fee which in turn ruined my credit! Once addressed I was told my credit would be fixed! Here we are months later with still no resolution! Terrible company with even worse support!!