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Complaint Details
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Initial Complaint
04/19/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
In June 2021 I was approached by Frontline Pest Control at my home. They were soliciting houses in the neighborhood. I entered into an agreement for quarterly pest control services. As a part of this agreement I was told compounds used were non-toxic and also not to be sprayed in my yard around structures such as: well, septic, and our garden. In April 2022, Frontline made a stop at my residence without advance notification and proceeded to spray chemicals on my property that required the use of protective equipment. I immediately notified their office to terminate services as this was in violation of our agreement. Frontline has requested that I pay the remaining balance of the contract; however, their unsolicited activity on my property was not a part of our original agreement.
Business response
05/27/2022
Business Response /* (1000, 5, 2022/05/02) */ We are sorry to hear of your concern. We deeply strive to provide the best quality service. We use only the best pest control products designed to be used in a residential setting. We strictly follow all product labels for placement and application. In order to resolve this claim. We have waived the cancellation fee.Initial Complaint
04/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Salesmen came to the house last year (7/21/2021) and explained what the services would be to have our yard treated for mosquitos and told us everything was a one off treatment. He falsely lied to me and had me sign a electronically to a contract instead of just the one time service. We also had stressed that it was for mosquitos and he signed us up for a general pest plan. They did perform one treatment in early August of 2021 which we happily paid for but then were told we had a contract with them and are trying to charge us a $250 cancellation feed. Servicemen showed up at my house today 4/6 and seems to have done a treatment without permission and now company is seeking us to pay them $109 for unauthorized treatment when I spoke to him on the phone and told him we did not want it and wanted to cancel appointment.Business response
05/05/2022
Consumer Response /* (2000, 5, 2022/04/15) */ Hello, I ended up settling things with the company and they allowed me out of the contract without penalty. They should confirm this with you. Thank you so much for your time **** ********
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Customer Complaints Summary
18 total complaints in the last 3 years.
10 complaints closed in the last 12 months.
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