Complaints

• Initial Complaint

  01/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started working for a temp agency after being laid off 11/2/2022. I was being sent emails about open enrollment for healthcare insurance and was told I had to wait until December first to enroll. I was not able to access the allegis market place site. I wii attach my proof. No one ever told me open enrollment means I'll have to pay in Dec for benefits that wouldn't start until January 1. Once the company was able to fix the system so I could Finally enroll I did so. On 1/4/2023 my paycheck was short and I saw double payments for insurance was taken out. I called the company and they told me I was covered for the month of December even though I signed up December 27 I informed them about not being able to access the system and no one cared. I was then told I would continue to be double charged for an additional 3 weeks. This will cause a great hardship I'm just getting back to work and 338.00 is coming out of my 600.00 paycheck. I'm a mother of 4 and I can't afford this at all. I asked if I could have a payment arrangement were they spread this back payment out over the course of months so I'm not being deducted so much money and was denied. I also asked to cancel and was told I'm locked in there was nothing that could be done. I tried canceling things like life insurance and small things I add to make my balance smaller and was told I couldn't do that either. I feel like this is a **** and no one is doing anything.

  Business response

  01/17/2023

  This employee was hired on 11/02/22. Benefit eligibility indicates employees are eligible the first of the month following or coinciding with their hire. In her case she was eligible 12/01/22 and had until 12/31/22 to enroll. You DO NOT have to wait until you effective month to enroll.
  The employee called on 11/8 advising that she was unable to login to the portal. It was confirmed that the employee's DOB was incorrect and needed to be corrected. We show that the DOB was updated on 12/3. At the very beginning of eligibility.
  The employee logged into the enrollment portal on 12/12 and again on 12/26 and on 12/27. Even though the employee's DOB was updated early in their eligibility period, the employee did not submit their enrollment until 12/27.
  Due to the late enrollment, the employee missed deductions throughout the effective month of benefits and therefore owes missed premiums. This was acknowledged through onboarding as well as when the enrollment was submitted. The employee called on 1/4/23 about her double deductions and was advised that she was double deducted due to the late enrollment, and that a qualifying event was required to terminate.
  Employee called again on 1/4 and was advised again of the requirement for enrollment, missed premiums, and plan regulations. The employee may reach out to us for further discussion

  Customer response

  01/18/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have provided proof that I was not able to get into your system on 12/6 I still didn't have access. I was able to finally login on 12/13 I still needed to do research and see what plan was best for my family that is the why I was in the system on the 26th and finally decided on the 27th to sign up. This company is a **** and I'm sure a class action lawsuit is coming.
  See Attachment/File: ****************************************

  Business response

  01/26/2023

  ******** date of hire is 11/2/2022. This makes her effective for benefits on 12/1/2022.
  
  During the first few days of ******** employment, Allegis contractors were in the midst of Open Enrollment. ****** received 2 OE reminder emails (1 on 11/6 and 1 on 11/11). ****** did not complete Open Enrollment.
  
  Allegis allows new hires to elect their benefits through the month following their date of hire. ****** was able to submit her 12/1/2022 elections through 12/31/2022.
  
  As of 12/24/2022 ****** had not completed her new hire enrollment, so a reminder email was sent to her.
  
  On 12/27/2022 ****** completed her new hire enrollment. The effective date of these plans was 12/1/2022. ****** indicated she had access to the portal on 12/13 but did not enroll until 12/27.
  
  Allegis has employees sign a benefit acknowledgement that does note "If you enroll in benefits during the first month in which you are eligible to participate, your enrollment will be retroactive to the first of the month and you will be double deducted from your paycheck for any missed weekly premiums." I have obtained ******** signed benefit acknowledgement and attached to this notice.
  .
  Allegis does a passive open enrollment so ******** elections for 12/1/2022 defaulted for the 2023 plan year.
  
  See Attachment/File: ********. BENEFITS ACKNOWLEDGEMENT Policy * ************

  Customer response

  02/10/2023

  
  Complaint: 18935536
  
  I am rejecting this response because:
  Please provide a copy of my signature agreeing to be double charged. 
  Sincerely,
  
  ****** ********

  Business response

  03/13/2023

  I have connected with our Benefits lead representative, who had provided detailed explanations in the past about this issue. Based on the last response, there was a request to see the signed document agreeing to double deductions. I am attaching the benefits acknowledgement form, which the individual signed on October 27, 2022. The form states: Please note: If you enroll in benefits during the first month in which you are eligible to participate, your enrollment will be retroactive to the first of the month and you will be double deducted from your paycheck for any missed weekly premiums. 

  The above statement is directly above the signature line. 

• Initial Complaint

  12/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I signed up with Allegis Group that has coverage for health insurance. I had just started a new job on September 12, 2022. I signed up for health insurance in October 2022. I reached out to Allegis letting them know that because I already had coverage through another insurance company I would need to cancel. They told me I could not cancel my health insurance and dental coverage without a qualifying event. They never disclosed that information to me "Prior" to signing up. Now I'm force to pay 2 dental plans and 2 health insurances because they will not allow me to cancel. I did not have coverage but 1 month before I made a request to cancel. They are charging me around $200 a month. They owe me around $400..because its been 2 months and they still won't cancel. I have emailed and called.

  Business response

  01/06/2023

  Business Response /* (1000, 9, 2022/12/20) */ This employee enrolled in benefits within the effective date on 10/7. The employee was eligible 10/1 based on her 9/12 rehire date. On 10/27, the employee submitted a mid-year request to terminate and her Qualifying event was noted as "Voluntarily Dropping Coverage". The employee did upload a note stating that she decided to keep the plans she had prior to employment with TEK Systems. On 11/3, a Missing Information notification was sent to the employee that a Qualifying event was required to terminate. Qualifying events are determined by the IRS. On 11/9, the employee called the benefits service center to ask why benefits were not terminated, and was advised that Voluntarily Dropping coverage was not a valid qualifying event. We must adhere to the regulations which we are governed to follow as designated by the IRS - qualifying events can be found in our Benefit Guide (whish was distributed upon hire) and on the IRS site. Consumer Response /* (3000, 11, 2022/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason the IRS has a Qualifying Event is to be able to give Coverage to customers. The Qualifying Event is that "I Already Have Health Insurance Coverage". I Already had Insurance coverage PRIOR to getting this job. I never stop paying for my Old plan. I'm not dropping coverage to Not have any coverage. I am Dropping the Allegis Plans because " I Am Already Covered Through another healthcare plan. ** The options you guys have is based upon being employed or just not having a plan. The Regulations are irrevalant because I can show Proof that I already have insurance plans that have been active. I choose to keep my old Plan because its better - y'all just greedy. I will take it up with the IRS. You guys don't care that I'm paying for 2 plans. I'm not dropping my original insurance plan for your options because clearly y'all not giving good service. After looking at your company reviews I see why your company did not help me at all.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was hired to Actalent whom Allegis handles their benefits. I had a 30 day enrollment period to enroll and make changes to benefits for being a new hire. During that 30 day period I had selected to get health benefits and then declined because I have Medicaid. Allegis has charged me $86.14 x 4. I had submitted my Medicare information for them to verify. I have since quit Actalent and Allegis took $151.14 of benefits out of my last check when they shouldn't have. I have requested a refund of $323.42 And have followed up on my request with no response via email or phone from Allegis.

  Business response

  12/26/2022

  Business Response /* (1000, 5, 2022/11/21) */ We have attempted to follow up and reach out to this person upon her request but she has not returned our calls. New Hire enrollment submitted on 8/30 - enrolled P&C coverage for Dental and Vision (along with ancillary plans) Mid-year submitted 9/12 to add P&C BASIC Medical (QE: Cancellation of Individual (Non-Employer-Sponsored) Plan) - this was processed with 9/1 effective date Mid-year submitted 9/20 to term Medical Mid-year submitted 9/21 to term Medical Mid-year submitted 9/27 to term Medical Mid-year submitted 10/19 to term Medical Each of the mid-year submissions were noted as "other" when asked for the qualifying event. Term requests processed as "other" is not a valid Qualifying event as defined by the IRS. The employee provided a medical card stating that she has had coverage since 2020. This was not a recent qualifying event (must be within 30 days). The employee has since termed with the company effective 10/26 and has not returned any of our calls. She may reach out to our Service Center to discuss further and review. Consumer Response /* (3000, 7, 2022/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have since quit employment with Actalent. When hired I had 30 days to enroll and make changes to benefits. Within then30 days I had selected medics coverage but then declined after I confirmed my Medicaid was still active. I would like to be refunded for the wrongful deductions of the medical benefits $86X4. I was well within my new hire rights in the 30 day window to select and make changes. Business Response /* (1000, 13, 2022/11/30) */ We have attempted to reach out to this prior employee numerous times with no returned****munication to attempt to discuss and resolve. ******** may contact us at XXX-XXX-XXXX or via email at ***********@**************** Consumer Response /* (3000, 15, 2022/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They (Allegis) has not tried to reach out to me. I am happy to provide call logs. I would like the refund I requested. They have taken my money unlawfully and refused in an email request to refund, hence the reasoning I have filed the BBB case.

• Initial Complaint

  09/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Allegis Group contacts my phone continuously. This is unsolicited and they leave no voice mail.

  Business response

  11/09/2022

  Business Response /* (1000, 17, 2022/10/31) */ This person filing the complaint does not appear to be an actively employee or applicant with the US office. It appears as though this candidate lives in Canada. They may have applied for a position within the Operating Companies and is being contacted for potential available job openings. If they would like to be removed from being contacted please return the call to the number received and we can update. They may also call us at XXX-XXX-XXXX Consumer Response /* (2000, 19, 2022/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'm a disabled service member who just transitioned from active duty. Allegis was offered through my new employer. I still have Tricare but wanted to make sure there's no lapse in coverage. The new plan totaled to $179.79/mo for minimal coverage. I reviewed my paystubs & for the past month Allegis has been deducting $359.54 from my paycheck weekly. I later found out that the amount was doubled to cover the entire month of June, I didn't enroll until 30JUN2022 but still have to pay for services that were unavailable to me during those 29 days? Absolutely not. To date Allegis has stolen at least $1,258.39 from my family & this amount keeps growing each week. I would never agree nor consent to this, simply because it makes zero sense and I could never afford to have that amount of money taken from my monthly budget. $179.79/mo was bad enough but to have that DOUBLE AND TAKEN WEEKLY is absolutely criminal. I contacted the benefits center which went as one would expect when talking to a criminal enterprise. The agent assured me there was nothing wrong with my account. Totally dismissing me & the fact that Allegis is responsible for the financial hardship my family will remain in all because of their false, misleading, & unethical business practices. The agent told me I'm not able to make any changes or unenroll from my plan until one of three events occur; I find another job, a qualifying life event, or wait for open enrollment. For any of these three events to occur would only cause further financial distress. I trusted that Allegis would have my best interest in mind but instead I was deceived & taken advantage of. I can't pay my mortgage or put food on the table all because Allegis refuses to take responsibility. A company that's there to "help" people is doing just the opposite. This has happened to countless others & will continue. I have no other option but to take extreme measures against Allegis to counter their unethical practices & recoup all they have stolen.

  Business response

  09/09/2022

  Business Response /* (1000, 8, 2022/08/19) */ During the Allegis onboarding process, employees must complete a Benefits Acknowledgement form. This document is initialed and signed by the employee acknowledging their understanding of various aspects of the benefits offered to them. A note is included that states "If you enroll in benefits during the first month in which you are eligible to participate, your enrollment will be retroactive to the first of the month and you will be double deducted from your paycheck for any missed weekly premiums." ******* ******* initialed and signed this form on April 13th 2022 and then elected benefits through Allegis on June 30th 2022. Due to when ******* enrolled and the note indicating double deductions would occur on the signed Benefits Acknowledgement, Allegis Group should not refund the premiums.

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I enrolled in benefits for my family and the company stated they sent an email to me asking for birth certificates. I never received an email from them and they decided to remove my kids from the enrollment and only put myself and husband on the insurance. They stated they gave me a deadline to send it birth certificates and I didn't send it in on time so they removed my kids. I had no knowledge of this to send anything in. To tell me nothing can be done is beyond crazy! Why would a company only send an email? No mail or call? My children are my primary concern and to enroll me into a plan I did not ask for to only get some money from me is crazy! I had no idea to look for an email!

  Business response

  08/04/2022

  Business Response /* (1000, 8, 2022/07/27) */ Greetings, We received the request to enroll ****** *** in Family Coverage. Her employer requires upfront dependent verification when the last names of dependents differ from the last name of the Employee. The Employee was enrolled with H&W coverage at time of enrollment. On 6/3/22, an email was sent to the address on file requesting the needed documentation to verify the children were her dependents in order to enroll them in coverage. Employee was advised that we must receive this information within 14 days from the date of the email or her benefits request would not be able to be processed. As we did not receive the documentation timely, her dependent children were not enrolled in coverage. However, we have reviewed this case and an exception can be granted to enroll the dependents in the requested coverage provided the member provides the documentation in the next 5 business days. We are reaching out to the member to advise them accordingly.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I worked 43 hours last week for their sister company Aerotek, in Florence, KY. and never received my pay. When I pursued this issue to grieve I was given no info and treated like I didn't matter. I want to complain about the way this company deals with complaints and also with the lack of effort to mediate or correct their wrong. There should always be a grievance procedure to handle situations such as this one but there is not. This company used me as a slave and never compensated me for my hours worked. I have made numerous attempts to contact someone on a corporate level with no return call, or email.

  Business response

  07/21/2022

  Business Response /* (1000, 11, 2022/07/13) */ The employee has been paid. If you have future questions regarding this matter, please contact Trevor ******* at 859.814.2022

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩