Complaints

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired MRW Lawns to treat my lawn for a year. Four treatments one per each change of season. I called more than once about my lawn having weeds and twice, they came out to view my lawn. During this year MRW lawns only notify me once of a scheduled service date. The winter treatment they never applied. I called; they still would not give me the last treatment. My lawn looked worst then before I hired them. That being said I refused to hire them for an additional year. I no longer wanted them to treat my lawn. Being they never treated my lawn for the winter and had three months to do so. I want a refund because they never gave me the service I paid for, and it was no fault of mine. They broke the contract by not giving me what I had paid MRW Lawns to do!!! Of course, they refused to refund me for service they failed to provide... They offered to give spring treatment, but they have already proved to me what they had to offer by the first three treatments. Whatever they are treating my lawn with does not work... Now that they are NOT treating my lawn it looks so much better... No, I don't want them treating my lawn with anything. That's why I want a refund!!!!

  Business response

  04/15/2022

  The request for refund of $59 has been sent to the accounts payable department. The customer should receive his refund within 10 days.

  Business response

  04/24/2022

  I have the contracts, phone, and service records to back up everything I have said here. Your credit balance on your account is $59. It will be here when you decide what you want to do with it.

  Customer response

  04/27/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have shown your theory of $59.00 per seven applications does not equal to what my receipt indicates. You suggest one of the applications was a soil sample which your company charged $59.00. I enclosed with this reply another receipt I never paid $59.00. The only way your company could make a profit as you stated would not to apply anything on your customers lawns or visit each customer four times and not seven. Surely it doesn't take a business degree to figure that out. One thing I've learned my twenty years in the military is never give up. I will keep trying until I receive my refund in full. Just in case that 4 divided into my total paid which equates to just over $100.00. Each time being more and more public. 

  Let's inform the public on one of your company's tricks.. Each receipt your company issued does not give a break down of what was purchased. You show how much was received but never what for. Time to educate the public !!!
  
  Regards,
  
  *****************************

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