Reviews

I have a home mortage and a savings account with SECU. I set up an authomatic transfer of funds from my savings to pay for my mortgage and my savings always maintained enough funds. When looking at my mortgage payment I noticed a late fee was being added every month. I had set it up to pay the 1st of each month and the payment was always due on the 16. it seems they set up a separate recurring automatic late mortgage payment for the 16th of each month which included an additional $77. So, although my mortgage was being paid automatically each month, it was paid always on the 26th and not the 1st and they stole $77 from me each month!

Hello ******, I'm so sorry to hear this - this is now how we want our members to feel. Our team is taking a look into your account, and we just had someone call and leave you a voicemail. Please give us a call back at your earliest convenience. -Linda

My parents opened a SECU account for me before I was born, and the only reason I have anything to do with it still is because I have a joint Line of Credit with my father from college that I'm still paying toward. I removed all of my money from SECU years ago due to their horrendous customer service, but apparently an account had my old card, which put one of my checking accounts into a negative balance and SECU closed it. Fine - my mistake. Recently, I transferred money into that account by mistake in an attempt to pay the LoC. The funds more than cleared the remaining balance on my old account, but SECU said nothing. I had to go back and forth for over a week with employees to essentially walk them through finding my own money. You'd think some sort of standard practice would be when there's an overpayment on a closed account, that the excess funds would be returned. Not here! After several messages and phone calls over the course of a week to sort this out, I requested that I not receive a late fee and have a late payment reported on my credit. I was told that would be the case. Got a notification today that my credit score dropped 50 points because they reported it anyway. I checked my LoC and, yep, you guessed it! Late fee. Their banking systems are absolutely antique by today's standards, they don't even have the highest interest rates anymore, the online portal is useless, and there is absolutely no communication amongst staff of the same department, much less between departments. They sure found money for the naming rights to the ********** ** ********'s football field, though. They have terrible ratings here, and so many more on their social media accounts. I never write reviews, but I cannot emphasize enough how inept this company and its employees are. Heed the warnings. They're there for a reason.

Hello there, this review was left on 5/9, and I believe we were able to speak to you on 5/10 to assist wit your inquiry. I do want to apologize again for any past issues you may have had. I know we were able to refund several fees and chat with you as well, but overall, we do hear you and want to work with you to make things right. -Linda

I just tried to do a temporary increase of daily limit on my debit card now only for the member rep to tell me I cannot because I had an "insufficient funds" issue in the last 6months. I have this funds in my account, I have my debit card on me and I was able to verify myself, yet I cannot complete my transaction because of a policy that an insufficient funds incidence in the last 6months makes you ineligible to temporary increase your daily limit. So, in a scenario where I need my money for a life-threatening situation, I, or that person dies because I had an insufficient fund situation in the last 6 months, Seriously, Secu??? That policy needs to be scrapped ASAP before you get some bad lawsuits someday. utter nonsense!

Hi ********* I'm so sorry to hear that you had this experience. We always try to work with our members in any way that we can to assist. I've asked someone from our team to reach out to you directly to see if there's anything we can do. If you need anything in the meantime, please don't hesitate to reach out to us at secucommunications (at) secumd (dot) com. -Linda

I have personally banked with SECU for close to a decade. I am currently in the processes of growing my business venture. Because I have a personal account with SECU, naturally I assumed creating a business account would not be an issue. In attempt in going through the process of reopening my business account with the Owings Mills location. The staff is professional; however, I felt rushed through and that Tammy did not show empathy and efficiency when helping me with reopening my account. There was important information she left out which has caused multiple trips to the bank. I will be banking somewhere else that has better customer service, response time, empathy and efficiency.

Hello ******, I'm so sorry to hear that you had a negative experience at all with us, especially for being such a long-time member. That's not how we want our members to feel. I'm appreciative for the feedback, and I've asked for someone from our team to reach out to you to find out more about what happened, and to see how we can make things right. -Linda

I was racially profiled at your location on Security BLVD. Also I was manipulated and treated as a fraudulent customer and have been banking with them for several years. My loan was wrongfully seized and told it would sent back to the SBA and they still have not received my funds and I was given no help from SECU. Since Oct.14 2021

Hello ******, I am so sorry to hear that you feel this way, and this is a complaint we take very seriously. I'm going to have someone from our team reach out to you personally to get more information about what happened, and to speak with you in general. -Linda