Complaints

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My CHILD had **** **** *** ***** DISEASE. That’s normal for a child to receive at daycare. I was fine with it. I called them on 7/17 to let them know. They sent out an email later that day. The email had an error stating children can still come into the facility with this disease. I called them on MONDAY letting them know of this error they made when they sent this out on MONDAY!!! The front desk associate, ******* told me that’s not right and to not bring my child (which I wasn’t going to do anyway) By FRIDAY no new email was sent out. On Monday 7/24 I bring in my child and they instantly tell me he can’t come until he has a doctors note. I had already sent in the doctors note HOURS PRIOR. They didn’t even bother ASKING ME FIRST. Next, the assistant director “*****” came out of the room and told me. “We’ve received accusations that someone called licensing and state board and told them we are allowing children with HFMD to come into the facility and we know it was you.” THATS EXACTLY WHAT SHE SAID! She accused me and DID NOT ASK ME! They really decided to lie on me and said I called state board and said they were allowing kids with **** to come into their center! They also took $260 out of my bank account UNAUTHORIZED and took 2 weeks to give me my money back! I was nice about it for the whole first week but got upset when they would lie and tell me they would call me but never would!!! So y’all had to come up with a LIE to get my child out!! The teachers here are nice but it’s not even worth it with the hassle you go thru with the directors !! That whole front office needs TRAINING BAD!!!!! Terrible customer service!!! Beautiful center but absolutely HORRIBLE EXPERIENCE!!! The director has not tried to speak with me in regards to this matter. I’m requesting half of my money back for the $300 summer camp program since I was falsely accused of these accusations and they can not show proof that I called in which I never did.

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