Complaints

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mariner Finance sent a check/loan to my home in my name(also my sons name) my son cashed the check and has been late paying the loan back resulting in my credit being effected. I have called them multiple times and left messages hoping to get this resolved. They never answer and never call me back. This needs to be changed to the correct ******* ******** and they need to fix my credit. I have left 9 messages requesting a call back or them to fix this. I have even called the corporate office. And left a message.

  Business response

  03/10/2022

  Business Response /* (1000, 5, 2022/02/25) */ Thank you for bringing this to our attention. Mariner Finance, LLC "Mariner" takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account. ******* ******** entered into an account with Mariner on August 5, 2021 by endorsing and cashing or depositing a prescreened firm offer of credit that was mailed to him. On February 7, 2022, Mr. ******** contacted Mariner to advise that he did not cash the check. The Mariner representative communicated the requirements for initiating a fraud claim to Mr. ********, who advised that he would visit the local branch the following week to provide the requested information. Mr. ******** has been unable to visit the location. Upon receipt of this complaint, the local branch manager contacted Mr. ******** to reiterate the requirements to initiate a fraud claim. As of February 25, 2022, Mr. ******** has provided the documentation required, and claims forms have been mailed to him to be completed and returned. We appreciate the opportunity to address Mr. ********'s concerns. For additional questions in regards to this matter, please contact our Customer Relations Department at XXX-XXX-XXXX. Mariner Finance Customer Relations

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