Complaints

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/17/2022, I had an alignment, rotors, and brakes done at Antwerpen Nissan (Work order ******* for about $2000. A few months ago, when I stepped on the brakes at 60 and above, the steering wheel started to shake. I sent an email to Brooke ****** *****, the Service Consultant that handled everything. She told me it probably would not be covered. "I might want to try some new tires. " So I brought new tires, and the problem is worsening. On 4/20/23, I made an online request for a $200 diagnosis for 4/26/23. However, Brooke and her co-worker confirmed that Antwerpen Nissan would not cover any repair warranty. I could have been doing high-speed highway driving that caused the problem. I said I drive in the City. In addition, she said Infiniti is like Antwerpen Nissan working on a Ford. It is two different companies. I need to go to an Infiniti dealership. However, I have a sticker on my car that says Nissan, and when I ****** it, it says Infiniti is a luxury division of Nissan. At this point, I drove the car 10,000 miles for $2000 with the original problem back. Could someone from the BBB give me a call so I explain the whole situation and file a complaint and review?

  Business response

  05/08/2023

  Antwerpen Nissan of Owings Mills cannot perform warranty work for Infiniti vehicles. Any warranty work on Infiniti vehicles can only be performed at a authorized Infiniti dealer.

  Customer response

  05/19/2023

  
  I am rejecting this response because:

  Antwerpen Nissan of Owings Mills performed $1836 worth of work on Infiniti FX37. However, after nine months, the problem reappeared. I called to get it looked at and was told Infiniti is like them fixing a Ford. I explained to one lady that Nissan makes Infiniti, but she acted like I was lying. I was told they would charge me to diagnose it; there is no warranty on any prior work. Her advice was to go to an Infiniti dealership. However, my problem is they should refund my money or fix it since they took my money $ and claimed that it was fixed. 

   

  Sincerely,

  
  ***** *

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my Nissan Kicks in May 2020 from Antwerpen Owings Mills. I refinanced my loan and Gap insurance June 2022. I've reached out to Antwerpen and left a message every month, for my Gap insurance refund check to be issued and sent to me. Here I am 6 months later filing a BBB in the hopes this will get resolved. All I want is my Gap insurance that was canceled in June 2022 refunded. Per the Insurnace company that held the Gap this is the dealership to refund.

  Business response

  01/03/2023

  Business Response /* (1000, 5, 2022/12/16) */ I apologize this hasn't been handled already. Please provide a copy of the lien release so that we can provide you with a refund based on the date of the payoff.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩