Reviews

I had a negative experience with this company. The estimator (Britt) suggested that I needed to have the ceiling in the room above my water damage repainted. The contractor was confused, so they left. They had to come back and repaint a perfectly fine ceiling because it had been paid for. He also estimated a small repair in my basement. Upon seeing pictures, my insurance immediately requested them to come out and do additional repairs since their estimate was sufficient.

Additionally, the subcontractor subbed out the work further to workers who did not speak English. He dropped them off at my house and then left for 6+ hours before picking them up. They cut up ceiling tiles in my basement as opposed to a better work space, causing a lot of dust. It was not cleaned up well and left an odor for several months. There were also quality issues with the work, and we had to have them come redo some of the ceiling tiles a second time.

There were scheduling issues. We were told workers would come on a Saturday so planned our weekend around this. Come noon, no one had arrived, so we had to plan for a different day.

Overall, I am really unimpressed by the work and professionalism of this company, which is odd since they were referred by ****. Maybe you will have better luck but being in the South-Central PA area, I would look elsewhere.

Thank you for bringing this to our attention!
We want to provide you with some details regarding the timeline of your project to shed some light on the efforts put forth to ensure you were provided the appropriate service to get your claim submitted to **** repaired with the goal of getting your property back to "pre-loss conditions". The original estimate, submitted to **** (dated 3/12/2022) was approved by **** to have Thomasville to remove and replace 24 SF of ceiling tile. You, the homeowner, wanted the entire ceiling of your basement to be replaced, instead of just 24 SF. Once this was brought to my attention on 4/1/22 we:
- 4/1 completed work per approved scope
- 4/1 Reached out to **** advising that homeowner wanted additional work done
- 4/2 **** advised that Homeowner needs to pay per approved scope $637.52
- 4/7 ******* from **** requested a new estimate to replace remaining ceiling tiles in basement and advised that homeowner approved painting the ceiling
- 4/11 Remaining ceiling tiles were replaced and ceiling was painted
- 4/12 - Homeowner advised of "bowing" in the ceiling. The "bowing" was from the existing ceiling grid which is not from our repairs but how the existing ceiling grid is laid out. Our scope of work per the approved estimate is to remove and replace all ceiling tiles in the basement, not to correct the existing flaws that may be related to the insureds existing ceiling grid
- 4/14/2022 12:16:44 PM Completed final walk-through got completion pictures uploaded. The insured was traveling and was currently in Detroit he said when he is in between flights he could sign all the paperwork via DocuSign along with the endorsement for the **** check. The insureds wife was home but she was not really involved in repair process So she did not sign any paperwork.
- 4/18 Certificate of Satisfaction was signed by Homeowner
- 7/1 Homeowner did not pay for work completed and advised that their was an odor in his basement.
- 7/6 Email to member: Good Afternoon Jeremy - When you get the chance please let me know when you are available to meet. I would like to schedule a time to come out and inspect the basement and see what could be causing this odor you had mentioned.
- 7/11 Email received from Member this morning 7/11/2022 10:24 AM: Hi Scott, That won't be necessary. I did some cleanup on my own over the last week and the odor seems to be dissipating. I am still unsatisfied with the work done by your company by individuals other than yourself. The check has been e-signed. Let me know if anything else is required. Thanks, Jeremy G****

Unfortunately, sometimes the efforts put forth by our team do not meet the expectations even after following the exact approved scope. I am confident in the team the provided the estimate, completed the repairs, and managed the project. That said, the documentation clearly states that Thomasville Restoration completed the approved scope and then on 4/18/22 the insured signed off on the required **** Certificate of Satisfaction. We completed the project and offered to come back after job completion due to any outstanding concerns.