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          Business Profile

          Event Ticket Sales

          Ticketfaster Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Event Ticket Sales.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/31/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I went to ticket master website to purchase Taylor swift tickets. It sent me to ticketfaster which i didn’t notice and have been scammed. Purchase date was 11/15/22 at 2:38 pm for the concert n May 20. The purchase price was for 3 tickets for a total of $3,231.71. I haven’t investigated until now because they said the tickets wouldn’t be ready until May. I received an email on 3/29 saying my tickets have been transferred and would go to the ticket master app which makes no sense since they are different companies. I’ve emailed them several times and they keep sending me to different locations and different sellers to find my tickets. They won’t refund my money. This is a scam

          • Initial Complaint

            10/29/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I searched "Ticketmaster " in google and "ticketfaster " popped out. They named their website so similar to Ticketmaster however they are not the authorized party to sell Black Pink concert tickets. I got fooled and I contacted fidelity credit card customer service immediately. I told them that this website is not authorized to sell black pink concert tickets and I don't feel safe to work with them. But the funny part is the representative from fidelity told me to contact "ticketfaster " even I told them that I don't trust this website and it looks like scams. Ticketfaster 's phone number is not reachable and there is no way that you could speak to a really person. The fidelity took my disputed and stated that they will investigate this transaction, however it's over one month and I don't receive any updates. Meanwhile ticketfaster kept sending me email saying my tickets are ready. It's another lie. There is not tickets available and they are not the authorized party to sell black pick tickets.

            Business response

            12/07/2022

            Business Response /* (1000, 8, 2022/11/09) */ Unfortunately my business doesn't have any connection to the website ticketfaster.com. They have a separate page which would be the appropriate place to move forward with resolving your issue.

          • Initial Complaint

            06/06/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Tickets were purchased on April 30, 2022 @ 8:17am by mobile device. I attempted to order tickets through Shea's Performing Arts website. At some point I must have been diverted to this Ticketfaster website. I attempted to purchase 7 tickets to a show. After reviewing the seating, the website routed me to checkout. When attempting to go back and review that all information was correct, my order was confirmed! I attempted to go back and look at total prices and seating, I'm not certain how the actual order got confirmed before I had the chance of viewing the price. After the order was confirmed that's when I noticed that the price for the tickets was ridiculously high and they had slapped me with a $310.25 service fee on top of a $910.00 fee for the tickets. I immediately made every attempt to call them several times to cancel the order @ the so called customer service number and they never answered the phone even after leaving several messages, no response! I immediately went to my bank in order to stop payment to no avail. They had already put a hold on the money. The bank closed out that card to keep this company from further charging my card and issued me another card. The bank took the time to file a complaint and an investigation after looking up information on Ticketfaster and noticing that there has been several bad reviews and complaints filed against them for this very reason! Unfortunately the bank has denied a request for reimbursement of funds. These tickets from Ticketfaster has never been retrieved by me! After calling Sheas to see if there was any help they could give us to resolve this problem, they told us that this is an ongoing problem with this company and to NEVER purchase tickets through them again, they have had several complaints regarding them and to come down to the box office to purchase tickets directly from Sheas Performing Arts Center in the future. We purchased more tickets and now at a loss of $1,220.25 with Ticketfaster!

          • Initial Complaint

            06/03/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Purchased concert tickets. Never received and can not reach anyone

          • Initial Complaint

            05/19/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I order concert tickets from this company and I never received my tickets. They will not give me a refund. This company is scamming people.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          34 Bellhorst Way

          Perry Hall, MD 21236

          Get Directions
          (410) 852-1118

          Customer Complaints Summary

          9 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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