Complaints

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have made two maintenance requests in the month of October of this year concerning the physical security of the apartment building, ***** I have asked them to fix the front door of the building so that it locks! I wrote in my request that someone is entering the building and knocking on my door and on the doors of others. My first request was submitted via the resident portal on October 6, 2022. . They did not fix the lock. On October 24, someone entered the building at approximately 3 :30 in the afternoon and knocked on my door several times and on the doors of others. At approximately 7: 40 PM that same evening, someone entered the building and knocked on my door several times. I yelled " who is it?" . The person did not respond then knocked on another resident's door. I called non- emergency police. They responded immediately and said they would patrol the area. They also recommended I ask Sinai Ridge again to fix the door and it's lock. My second request was submitted on October 31, 2022. Today is November 4. The door has not been fixed to lock! Other building's doors in the complex lock! This is a terrible security issue! There should be a sense of urgency for the security of this building and all of the buildings in the apartment complex. I have noticed cameras posted throughout the complex, but they are of little help if they are stationary; the cameras would have to move and be manned! I have also asked for a new lock to be put on my door, which I would be billed $50.00. I am not sure why I should have to go this route when the building door should lock!! The maintenance request submitted through the resident portal has a stamp on it that says the property manager has received the request and shows the date and time. So, I assume the property manager is aware of this issue. Not only has this issue not been considered urgent, but may be not considered at all. I am here on the voucher program and I pay my rent three to four days early.

  Business response

  12/01/2022

  Business Response /* (1000, 5, 2022/11/16) */ Thank you for bringing this problem to our attention. We have addressed the tenants requests. Consumer Response /* (2000, 7, 2022/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received notification via email from The Better Business Bureau, BBB, on November 15 advising me that my complaint was sent to Mount Washington Group. The front door lock was fixed the next morning of November 16. I had a good and productive phone conversation with the property manager about this safety issue. I greatly appreciate the work that was done to secure the building! The property manager also said he would place a work order for a second lock on my apartment door. Although I feel safer, I anxiously await the installation of this second lock. Many thanks to the BBB, the property manager ,and the maintenance personnel for your help and attention to this matter.

• Initial Complaint

  06/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 6/16/2022 I filed a maintenance request for my refrigerator. The refrigerator was not cool and the freezer was defrosting on its own. It is now Monday 6/20/2022 and I had the throw away almost everything in my refrigerator because it was warm, spoiled, molded and in the temperature danger zone.That was about $200 of groceries. My apartment officials refused to give me any resources to help get reimbursed for groceries that went bad. They have failed to replace the refrigerator in a timely matter stating that it's not in their hands anymore due to it being an outside contractor that handles the appliances. This is the second time this has happened, the first time was about 6months ago . I waited over a month to get a new refrigerator, same problem with no resolution no reimbursement.

  Business response

  07/08/2022

  Business Response /* (1000, 5, 2022/06/28) */ Thank you for your message. Per the terms of your lease: Clause 15 "The resident will receive no rent reduction, credit, nor any other form of compensation, nor will Agent be liable to Resident, due to repairs or interruption of services to utilities, appliances, or equipment in our about the Premises or due to defects in the; or due to the inability of Agent to obtain proper fuel, utilities or repair/replacement parts." However, your satisfaction is important to us and we will credit $200 towards your rent to compensate for this loss. Consumer Response /* (2000, 7, 2022/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the credit towards my rent for my rent.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩