Complaints

• Initial Complaint

  10/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On September 13, 2023, I booked a stay for two nights at a choice hotel, Comfort Inn West Phoenix at 27th avenue, AZ 85009. I arrived at the hotel at 1:20 pm, I gave my ID card to the receptionist, an ****** guy, to check my reservation. He took my ID card and canceled my reservation when he saw that I used 16000 points to book for 2 nights and paid $34 as a balance. He then told me he couldn't find my reservation. I showed him my phone with the reservation and confirmation number. He said he still couldn't find my reservation whereas he is the one who cancelled it. He kept encouraging me to go to a choice hotel less than 5 miles from his. I was hungry. We arrived early and he told us there was no early check-in. So we decided to go to the restaurant and eat. When we got to the restaurant, I got an email that my reservation at that hotel had been canceled. I called and asked why he canceled my reservation. He said I never had a reservation there and he never saw any reservation. He said he is out of rooms and I can't book there. I called Choice Hotels customer service, who told me she apologized on behalf of the Comfort Inn at 27th Av. She told me she could get me another room at another hotel nearby. That's just the same hotel the ****** guy who canceled my reservation had referred me to. I had no choice at this time. She asked me to buy more points because the points to book at this weekend are very high. That a room for a night is equal to 20,000 points. I had to pay $79.80 in addition to the points I had for one night then pay $126.92 for the other night to make two nights. This increased my expenses from $34 + 16000 points I had paid previously for two nights when I booked on sept 13, 2023 to $172.92 + 16000 points. This is a very bad business practice. Everyone knows booking a hotel on the weekend on the same day will definitely be expensive. He canceled my reservation so I should pay a higher price. I noticed a room was available later at that hotel.

  Business response

  10/29/2023

  Hello, ***************
  
  We have carefully read your experience, and it's disheartening to know one of our valued Platinum Members faced this situation at one of our trusted brands. We also comprehend how essential money is, so we recognize your experience was the complete opposite of our desired settlement for you. My team assures that corrective actions will be applied in this case, as we have notified the appropriate parties at Choice Hotels and the hotel's management to avoid an unpleasant experience from happening again.
  
  Although we cannot turn your experience around, we have deposited 30,000 points to your account as compensation for your recent experience. You can use them towards free nights, gift cards, and more, with free nights ranging from 8,000 to 35,000 points depending on location and arrival date. Additionally, members earn 10 points per $1 spent at Choice Hotels before taxes; these points are equivalent to what you would earn after spending $3,000 at our properties. On the other hand, we updated your address to the address provided through this channel, as it was incomplete on your profile. We sincerely hope you will give us a second opportunity to show you the great experience you can have with us.
  
  ********
  Choice Hotels International
  CID ********

  Customer response

  10/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  10/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used 8,000 choice points to get a $50.00 gift card that was supposed to be out to me and never received the gift card. I called to either get my 8,000 points back or have they track the gift card so that I could get it. I never got resolution.

  Business response

  10/06/2023

  Dear *******,
  
  Thank you for contacting us regarding your concern. We can imagine your dissatisfaction since you did not receive the gift card requested. After carefully reviewing our records, we see you contacted our team over the phone, and one of our coordinators refunded the ***** points used. Also, they manually added another 8,000 points to request another gift card for the original number of points. A $50 ******* Gift Card was requested on 10/06/23, which will take 2-4 weeks to arrive. We're also sending your feedback to the appropriate parties for improvements. We appreciate the valuable time you took to contact our team. 
  
  ***** 
  Choice Hotels International 
  CID: ********

• Initial Complaint

  10/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On June 3rd, 2023 I created an online transaction to convert 120,000 ******** Rewards points into 12,000 ********* Airlines miles. I received an email from ******** confirming the transaction. This transaction was never completed - no airline miles were received in my Singapore Airlines account and the points disappeared from my ******** account. After multiple calls to ******** and ********* Airlines there was no resolution. In the mean time, Choice Hotels acquired ******** Americas. Three additional calls were made to Choice, one on August 7th, a second on September 13th, and a third on October 4th. Each time I was told the issue would be escalated and that I should wait for 7-10 business days for a response. I never received any communication back. My ******** Rewards number was ****************. My Choice Hotels account number is *********.

  Customer response

  10/28/2023

  Since filing this complaint, my wife sent a ******** message through the Choice corporate ******** page, and we received a response and an adjustment to our account that resolved this issue to my satisfaction.

  Business response

  10/28/2023

  Dear *****,
  
  Your concerns regarding this transaction are more than understandable, as points are valuable for our members. At the same time, my team cannot imagine the frustration caused, especially since a resolution has taken so much time. 
  
  Upon review, I noticed that ***** ****** contacted our Social Media Team via ********, and one of our representatives refunded the points at a 2:1 ratio, which is 2 ******** Awards *******'s points to 1 Choice Privileges point (an equivalent value between the two programs). We can also see you already used those points on a new exchange. Please allow 2-6 weeks for Airline Rewards to be available to your airline account. I hope this helps. If you have more questions, let us know. 
  
  ***
  Choice Hotels International
  CID ********

  Customer response

  10/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a bad experience on my 9/15/2023 at the Comfort Suite's Milledgeville, GA . A roach was crawling up the wall of my room. As a exited the elevator to advise the front desk, I saw another roach calling up the pantry door (I have pictures of both). I raised a complaint with with Choice hotels. On 9/21/2023 I was contact by Choice Hotels (are at least that is whom they claimed to be. Phone # ******-****. According to their voice mail recording they are *****. I spoke with ***** ******, employee # ****. Offering me a promotional deal with their affiliate, ********* *********. I explained to her what I encounter and she assured me that is not Choice Hotel is about and provided me the corporate number to contact for Choice Hotels. She reduced the price of the package and told me I could cancel at anytime. Stupid me feel for it and booked the package. I canceled the package with 3 hours of making the purchase on 9/21. Although ********* confirms the package has been canceled, they could not provide a cancelation number. ********* ******** explained Choice Hotels would be responsible for refunding my money. It has been a week and both Choice Hotels & ********* ******** are giv9ng me the run around. ********* ********s tells me Choice Hotel must process my refund and Choice Hotels tells me ********* must refund me. Both companies refuse to take part in a conference call so that I can resolve my issue. At this point, I would like to be refunded for my roach invested room & hotel as well as the amount I paid for the package.

  Business response

  10/12/2023

  Hello *******,
  
  We have carefully read all the inconveniences caused by your visit to one of our trusted affiliates. When staying at Choice Hotels, your stay should be free of any housekeeping issues, as our commitment is to provide high-quality accommodations. It's heartbreaking we failed this time. Regrettably, since each hotel under our umbrella is individually owned and operated, we don't have access to their billing system to process a refund directly to your card. Nevertheless, we recognize your experience did not meet your expectations and will process the $346.66, which is the amount of the night you encountered this issue. You will receive an email from ***** within 4 to 7 business days. At that time, you can select if you want a ***** payment (or Check). Once the ***** payment is selected, you will receive your funds immediately. If you do not choose any option, a physical check will be automatically triggered after five days of the upload, so you should receive the payment within 14 to 21 business days. Please note that physical checks are only valid for 60 days. To proceed, help us verify if the information below is your current data:
  
  Email: *******************
  Mailing address: *************************
  Wesley Chapel, FL********
  Phone number: *******************
  
  In addition, we noticed that your address was incomplete on your profile, so we took the liberty of updating it while we wait for your confirmation response. Regarding the ********** package, my team is willing to check on the case. However, we require some additional details from you. Could you please send us the purchase confirmation or cancellation number to enable us to review it further? We will patiently wait for your response.
  
  ********
  Choice Hotels International
  CID ********

  Customer response

  10/26/2023

  Regrettably, I did not respond to your inquiry timely. Is there anyway to reopen my complaint. 

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Choice Hotels has an advertised promotion if you “stay two nights you get a third night free”. We have seen in print and heard in their advertisements that they are offering a free night, not points. Last week we stayed two nights at two separate Choice Hotels. We received 8,000 points in our Choice Privileges Reward Account, not a free night or even enough points for a free night. There are VERY few hotels on their website for 8,000 points. THIS IS VERY MISLEADING because you do not get a free night, you get 8,000 points, which is not enough for a free night in the majority of hotels. We have spent over an hour on the phone with Choice Hotels about the false advertising with this promotion. They insist there is nothing they can do about this problem. We are very frustrated with this situation and wonder if in the future we should participate in these promotions.

  Business response

  09/27/2023

  Dear ***,
  
  We understand where the frustration lies in this situation. We regret to know our customer service representatives could not assist you. That's not up to the Choice Hotels' standards. 
  
  Kindly know that all seasonal promotions are based on points. Once you have completed the two qualifying stays. You are awarded a minimum of 5,000 to a maximum of 8,000 bonus points after the second qualifying stay. The total of base points plus bonus points awarded will be at least 8,000 points. Please note our properties range from 8,000 to 35,000 points per night; a free night may vary depending on the arrival date, season, location, and brand. For more details, please visit our Terms and Conditions at *********************************************************************************************************************************************.
  
  On the other hand, since we care about your business and satisfaction, we credited you 4,000 points to your Choice Privileges account. In addition, since members earn 10 points for every $1 spent before taxes at Choice Hotels, 4,000 points are equivalent to what you would earn after spending $400 at the property before taxes.
  

  We hope you will consider this an isolated incident. We appreciate your time and understanding. 
  
  Regards,
  
  *****
  Choice Hotels International
  CID ********

  Customer response

  09/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  09/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello I have been a long term customer of Radisson and due quite a bit of travel for work and pleasure probably averaging close to 200 nights a year. I was excited to hear that Choice Hotels purchased Radisson as the number of hotel locations would expand greatly with the combined company. Prior to the merger I had booked 3 Radisson Hotel nights using Radisson points for 2 rooms over a weekend in Greenbay Wisconsin. My plans changed, and I cancelled those rooms well in advance and was to receive Choice Points instead of Radisson as they no longer existed as a membership program which was fine. Unfortunately I only received points back for 2 not 3 of the nights. I have called and talked to customer service a number of times and no one can seem to tell me where the points for the 3rd night went. According to the point history on my account the points went back to Radisson but Radisson no longer exists and their membership portal was shut down. 2 of the nights did go to my choice privileges account, only the 3rd was missing. There have been a number of negative news stories in the Milwaukee area regarding Radisson Hotels which Choice now owns and controls. I am really disappointed that my issue with this lost hotel night refund is not being resolved. As a Platinum member I expected much more from Choice Hotels in getting this issue resolved in a timely manner. Communication back from client services has been poor, with no answers nor call backs. Please have someone with the authority to take care of the customer contact me to discuss my complaint and concern. Thank You ****************** Grafton, Wi *******

  Business response

  09/24/2023

  Dear *******,
  
  We know the importance of accurately receiving your points after canceling a reservation so you can use them for further trips. We are heartbroken that our valued platinum member has not received the high-quality service he deserves. After checking our records, we noticed you contacted one of our departments regarding this situation, and they came up with a reasonable solution by crediting the 22,500 missing points to your Choice Privileges account. Nevertheless, since loyalty matters to us, we have credited an additional 8,000 points to your account as a gesture of goodwill for all the troubles caused by this issue. You can use them towards free nights, gift cards, and more, with free nights ranging from 8,000 to 35,000 points depending on location and arrival date.
  
  On the other hand, we might have a second account under your name. We encourage you to contact us through any social media channel or via email at chsm@choicehotels.com to continue and share the necessary data to close that membership and prevent any confusion. Thank you for your continuous support and patronage of Choice Hotels.
  
  ********
  Choice Hotels International
  CID ********

  Customer response

  10/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  09/09/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was previously a member of the ******** Rewards programme and then there was a migration to Choice Privileges. I woke up yesterday morning and discovered that 9,600 points were deducted from my account for no apparent reason. I did not use my points for any reason at all. Next to the deducted points said System Issue Correction. Calls to the Choice Privileges Center were unable to tell me why my points were deducted. I have been waiting all year to pay for my vacation in the Bahamas with my points and now I am unable to because my points have just disappeared. This is extremely hurtful. On July 21st, 2023 I paid for a stay at 2 different hotels, ******** Trinidad and Comfort Inn Tobago. I only received points for Comfort Inn Tobago and was told that I cannot receive points for more than one paid stay at 2 different hotels on the same day. How is this possible? I was never informed of this before. I was happy at ******** Rewards and this migration is now an absolute nightmare. Please help me to regain my points. Please.

  Customer response

  09/13/2023

  I received a response from Choice Hotels and they indicated that they had made an error previously and they would have given me more points than they were supposed to at a previous stay. I am aware of the exact stay they are speaking about, however, when I received those points I contacted Choice Privileges and enquired about it. I was informed that because of my Elite Status points were given to me by the system. I then proceeded to buy my tickets to Bahamas to enjoy my stay at the Comfort Hotel in the. BAHMAS so I can redeem my points. Only to have the points suddenly taken away without an explanation or warning after I was assured that the points are legitimate and after purchasing my non refundable airline tickets. I am crushed and hurt and disappointed at the way Choice Privileges dealt with their error which has cost me a serious financial loss

  Business response

  09/13/2023

  Hello *******,
  
  We understand your concern and disappointment since you were credited a different number of points, and then they were deducted without further notice. We regret the inconvenience this could have caused.
  
  After reviewing your account activity, we can confirm that the 9,743 points deducted on September 07, 2023, were credited due to confusion with the system from the stay at *********************** on August 30, 2023. Kindly know that our members earn 10 points for every USD spent before taxes at Choice Hotels. According to our records, you paid 861.80 TTD converted to US dollars, which is $127.00 before taxes.
  
  However, we noticed your Elite Welcome Bonus for ******** and Platinum Point Bonus were removed when they corrected the amount of points that should have been posted. The Elite Welcome Bonus points for this property is 250 points, and the Platinum Point Bonus is 25% of the amount of base stay points, which is equal to 317 points. Nonetheless, since we care about your business and satisfaction, we credited your account 3,000 points on top of the Elite Welcome Bonus for ******** (250) and Platinum Point Bonus (317).
  
  In addition, kindly know that due to our rules and regulations, you can only earn points for up to four rooms at one property. It means that if there are more reservations at different hotels on the same night, only one of them will be point-eligible.
  
  We appreciate you taking the time to bring this up and your understanding.
  
  Regards,
  
  *****
  Choice Hotels International
  CC ********

  Customer response

  09/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3/14/2023 Initiated request for refund for hotel stay. Reservation was for 4/29/2023 to 5/5/2023. Choice member number: ********. 799.00 Paid **** Credit Card ending in ****. Had to cancel due to illness. Choice said we would get full refund according to employee ****. Quality Inn reservation number ************ ********. Worcester, MA. As time went by no refund ever came. Opened case with Choice: ********. Finally after months of back and forth Choice International Hotels said we were given 8000 points and that was the equivalent of $800.00. See attachment. Also, we were told that we needed to use them by Jan 1st 2024. However, when we call they are telling us that this is false and that it does not equal $800.00. It comes out to a one night stay instead. We were told that whoever told us this is ill informed. please help us. Our son got covid we had to cancel.

  Business response

  09/14/2023

  Dear *******,
  
  We understand your point of view and frustration with this situation after the unpleasant experience you have gone through and the time it has taken to solve it. We regret all the confusion and that you didn't receive the proper assistance when needed. Kindly note that we have reported this matter to the internal parties involved to take action with an internal follow-up. Moreover, after reviewing the information, we noticed that the hotel made an adjustment for $177.77. However, aiming to make amends, I want to send you a refund of $739.63 via ***** for the canceled reservation. If you are not familiar with *****, you will receive an email from them within 4-7 business days notifying you the payment is waiting. You can either choose from a check sent to your mailing address that takes 14-21 business days for arrival or an immediate deposit through *****; both options will be available only for the next 60 days. To proceed, please help us to verify that the following information is correct:
  
  Phone number: **************
  Email: ****************
  Mailing address: ***********************************************************
  
  Remember that the 8,000 points will remain active in your account, and as long as you keep redeeming, buying, or earning points, they will remain active in your account, or you may use them before January, 2025. We appreciate your time and patience during this process. We hope to hear from you soon. 
  
  *****
  Choice Hotels International 
  CID ********

  Customer response

  10/05/2023

  yes we accept the resolution of complaint. Sorry for the delay of response. Please update this information. we are grateful for your service. have a nice day.

  Customer response

  10/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  ---------- Forwarded message ---------
  From: ******* ****** <********@***.com>
  Date: Thu, Oct 5, 2023 at 4:41 PM
  Subject: compaint resolution acceptance ********
  To: drteam@mybbb.org <drteam@mybbb.org>
  
  Hello, I am writing to you to tell you that we accepted your resolution to complaint ********. I apologize for getting back to you so late. Your email was sent to wrong box.
  Please respond. We have been working on this for quite a while. We hope this is legitimate. Choice Hotels International only left a first name with no further contact information
  for confirmation. They are not asking for our address confirmation to send refund that will supposedly come in 30 to 60 days. But no place to send our answer was given. So, I called choice hotel general number and left message. This is how they are. Sincerely,
  ******* ****** and ******* ******
  **********
  Oh, by the way, it says that we had received an adjustment of $177.77 in the past. We have repeatedly told them we never have. We have checked credit card statements many times.
  
  Regards,
  ******* And ******* ******
  

  Business response

  10/06/2023

  Dear *******,
  
  Thank you for providing the information. I have requested a refund of $739.63 with the following details: **** ******, (**** ********; **** ******** ***, Alameda, CA, *****; and ********@***.com. Remember that you'll receive an email with instructions on how to get a deposit through a digital process with ***** in 4-7 business days. You can select the option to receive a check should you not want a ***** deposit. If you cannot find the check option, you don't need to choose any payment option since a physical check will be automatically triggered after five days and sent to your address in 14-21 business days. As a friendly reminder, physical checks that are sent out are only valid for 60 days. You must deposit your check within 60 days to receive funds. Once again, we appreciate this opportunity to resolve your case. If we can be of any additional assistance, let us know. 
  
  ***** 
  Choice Hotels International 
  CID: ********

  Customer response

  10/09/2023

  regarding complaint ********. the response we received from choice was that they wanted to make amends by refunding $739.636 via ***** for the cancelled reservation. Or a check sent to our checking account. It also stated that in the next FOUR TO SEVEN DAYS WE WILL GET A EMAIL STATEING A PAYMENT IS WAITING. Sir this information was dated sept 14 2023. We have yet to see this email or any funds refunded at all. This so called option would be available for 60 days according to whoever "***** " is. What do we do now? There is no contact information. Can you please leave this complaint OPEN! and unresolved. Can you contact them please. YOU seem to have some sort of contact information on them. the only thing we have is something coded as CID ********

   

  Customer response

  10/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: no refund has been given. The email stated that we will get a email instructing us on how to proceed with the refund. it never came. that was dated september 14. 2023 if they want to send us a check for $739.63

  that would be fine. our address is on file with them 

  **** ******** ***, Alameda,

  Calif, *****

  Regards,
  
  ******* *** ******* ****** 

  Business response

  10/10/2023

  Hi *******,
  
  Thank you for getting back to us. We understand how upsetting this situation must be. It is not our intention to add more stress to this ongoing situation. On behalf of Choice Hotels, we apologize for this matter. Upon carefully reviewing your case, our record shows that one of my teammates placed a request for a refund of $739.63 on 10/06/23. As mentioned to you before, you'll receive an email with instructions on how to get a deposit through a digital process with ***** in 4-7 business days. As it turned out, still under the time frame. Please accept our apologies for any confusion. Should you have additional questions, do not hesitate to reach out to the below information. Thank you in advance for patiently waiting.
  
  Sal
  Social Media Team
  CHSM@choicehotels.com
  Tel: ************
  CC:********

  Business response

  10/10/2023

  Dear *******,
  
  We understand your frustration with this matter since your money is involved. Kindly note that we don't intend to add more stress to this ongoing situation, and after reviewing our records, we noticed that we successfully processed your refund of $739.63 on October 6th. Remember that from that date, it takes 4-7 business days to receive an email from ***** notifying you that your payment is waiting; if no option is selected after five days, a check will be automatically sent to your mailing address, and you'll have 60 days to redeem it.
  
  On the other hand, after reviewing your reservation details, we noticed that the hotel adjusted $177.77 from your original rate of $917.40 to $739.63, which is the total amount charged to your card and what we have refunded. Rest assured that you will receive your funds back within the time frame provided. We appreciate your patience and understanding. For further questions, you may reach us at any time.
  
  *****
  Social Media Team
  CHSM@choicehotels.com
  Tel: ************
  CC:********

• Initial Complaint

  08/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Briefly, my ******** account was hacked on the conversion weekend. Going into the weekend, I had about  190,000 ******** points. Coming out of the weekend, I had about 2,000 points. I have not been able to contact anyone at *********, as operations seemingly have been shut down. ********************* ********************************************************** ************ In contacting customer service. My ********************** case number is ********. My Choice account number is ******* I have been in contact with Choice perhaps 10 times, all nice people but all unable to resolve my problem

  Business response

  09/09/2023

  Dear *****,
  
  My team can understand your discontent, as points are valuable for our members, and no one would like to lose them. At the same time, it's disappointing you have taken so much of your time for a resolution.
  
  Upon review, I've noticed your interaction via ********* and one of our representatives provided you with 95,500 points, the equivalent of your ******** points, as the transfer is at a rate of 2 ******** **************'s points to 1 Choice Privileges point.
  
  However, a different Social Media representative also credited an extra 8,000 points as a gesture of our appreciation and goodwill. We sincerely hope you can take advantage of the points and see you at one of our properties soon.
  
  ***
  Choice Hotels International
  CID ********

  Customer response

  09/17/2023

  This dispute has been resolved in my favor.

  Thaank you for your attention to this matter. 

• Initial Complaint

  08/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They are advertising every 2 stays pays 50.00 gift card which they add 8,000 points to your accout to cash into get a 50.00 gift i had booked 9 rooms in 4 days and they art telling that i will get 5,600 for all the nights not enought to get 1, 50.00 gift i should get at least 16,000 points for 2 gift cards. Step 1: Book two separate stays. Step 2: Enjoy your trips. Step 3: Get enough points for a $50 gift card! Register today and when you complete two separate qualifying stays by September 5, 2023, you’ll earn enough points to redeem for a $50 gift card by October 5 to use for dining, retail, gas and more

  Business response

  09/09/2023

  Dear *****,
  
  Your point of view is understandable. We recognize that participating in our promos and receiving their benefits is significant for our valued members. So, upon review, I've confirmed you have qualified for a $50.00 Gift Card due to your most recent stays.
  
  In this case, allow us to provide some clarifications. After the second qualifying stay, you'll receive a minimum of 5,000 points and 8,000 bonus points as a maximum, depending on how many base points you earned from the two separate qualifying stays. The bonus points combined with the base points from those stays will allow you to redeem a $50 Gift Card from the participating retailers *********************** ******, *********** *****, ******, **** *** Shops, ***** *********) at a discounted level of 8,000 points.
  
  You'll have until 10/05/2023 to redeem your promotional Gift Cards. Please check more details at *********************************************************************** (although you will notice different dates, the same terms and conditions apply). However, I could see that you did not receive the promotional bonus for two qualifying previous stays (06/05/23 and 06/07/23), so I credited it to your account. Now you're entitled to two promotional Gift Cards. We hope this helps and that you can redeem the Gift Cards soon.
  
  
  Choice Hotels International
  CID ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩