Complaints

• Initial Complaint

  11/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Easy relocation has breached its contract and charged me well over 110% of the original estimate. 1. Upon picking up furniture and goods, the shipper executed a Revised/Rescission document, AFTER LOADING OR OTHERWISE BEGINNING THE JOB. This is a breach of our contract since this is a form of moving fraud.2. According to the federal motor carrier, safety administration, There are many kinds of moving fraud - deliberately low-balling an estimate to later ask for more money, withholding customer belongings, unless they pay significantly more than the quoted price, or knowingly, assigning a false suite to a shipment, to name a few. I believe that I was lowballed with an estimate of about 4300 and later asked for more money. I was also threatened with withholding my belongings unless I pay $3000-$4000 more than the quoted price.3. Easy relocation gave me a questionably low estimate to lure me in and then withhold or threatened to withhold my house goods unless I pay significantly more than the quote provided.4. The shipper who is dropping off my furniture is Not accepting credit cards and requiring payments be made by direct deposit or cash. They will not agree to credit card. This is another form of fraud.5. Easy relocation Offered many instant quotes instead of agreeing to an onsite inspection to give an accurate estimate although I had requested an on-site estimate. We conducted a FaceTime session and the estimate did not include the various charges that were included after picking up and dropping off of goods. Easy relocation withheld information of various bogus/fake charges, including waiting charges. 6. I was charged $874 for the deposit on the original $4300 estimate. Then I was charged $3,951.13 when the shipper picked up my furniture and goods. I have been asked to pay a portion of $3000 in cash upon dropping off furniture and goods. Easy relocation has breached its contract and charged me well over 110% of the original estimate.

  Business response

  11/30/2022

  We never breached any contract. I am attaching pictures of the contract that  customer signed PRIOR loading the items.

  No one charged the customer $3000 at delivery.

  This false accusation needs to be taken down since it is not what actually happened and misinforms the society. 

  We did not lure anyone. Customer added additional items at the move day and was given a price for them. She agreed, signed and paid for the additional services.The fraud here is committed by ****** by publishing this complaint. See attached.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We brokered with ***** ******** Van Lines -**VL to move our household goods (binding estimate ******** - 2nd estimate 3,743 c.f.). **VL told us our final cost would be based on cubic feet used in pick up truck. **VL hired Easy Relocation who arrived on 7/28/22 to load two box trucks. The driver told us we had more items than was on the inventory and needed to sign a revised estimate for 4.498 c.f. The inventory done by driver was a joke! It appears they didn't count boxes but just "padded" the inventory to make their estimate seem valid. They had us sign and gave us copies of the inventory BEFORE a large portion of our items was even on the trucks. When questioned on it, the driver just added a note on my copy "storage unit 20x5x9" Not counting anything in storage unit or any other items. When all items were in the trucks we took pictures which showed we used 3,400 c.f. (Less than even **VL estimate). Easy Relocation refused to adjust final costs based on cubic feet actually used. They did everything in their power to charge us more. Said would calculate cost on delivery truck cubic feet and then proceeded to pack trucks loosely, not using about the top 1/3 of the trucks. Also hid three large piles of blankets halfway into a load to take up more space and filled the peak of the truck COMPLETELY with bags of trash! (We have pictures of all of this.) Owner also threatened to reassemble all our furniture, put back in a truck and remeasure to get a bigger cubic footage. In the end Easy Relocation charged us for 4,200 cubic feet. Our items "grew" 800 cubic feet from pick up to delivery! They also unjustly charged us $1,050 to store 1/2 of our items even though they were paid all fees requested on day of planned delivery with a confirmed wire transfer. They also overcharged fuel surcharge, packing materials, along with other charges such as wait times and credit card fees that should not have been charged. In total, Easy Relocation over charged us $9,336.72.

  Customer response

  11/11/2022

  No, the complaint is not currently the subject of litigation/court proceedings.

   

  Business response

  11/13/2022

  W hen we arrived at the pick up destination we noticed customer had a lot of additional items which were not listed on her original binding inventory. We calculated our expenses for shipping and handling the extra items and gave a price to the customer. She agreed and signed for it. By the contract we have the right to request up to 70% of the remaining balance prior our truck leaving the origin state. Wclear the same day. e did but customer refused to pay. Regardless of that we shipped the first truck based on our trust in the customer that they will pay on the day when the truck arrives at destination. At the day of delivery customer did not pay with the form of payment authorized in the contract that both parties signed. Payment was not able to We were not sure that payment will go trough this is why we had to unload customers items into a storage unit. We had expenses storing customers items on both occasions (when they refused to pay for the truck leaving the origin state and when they used unauthorized form of payment at delivery). We billed these expenses as Storage Fees. Credit Card fee and packing supplies fees were always transparent and shown to the customer which she signed for. 

  Customer was also offered a discount of $4,148.34 based on our good will which they refused to accept. 

  Customer response

  11/18/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Don't know what the company is talking about.  We never delayed truck leaving origin state due to non payment.  We paid all amounts demanded even though we knew we were being over charged.  We tried to make Easy Relocation see reason and bill us correctly on the actual cubic feet used but they would not.  We even paid over $6K on date of first planned delivery as requested by Easy Relocation based on the ridiculous estimate of 4,498 cubic feet even though the pick up trucks couldn't even hold that much and we knew we should only be paying for 3,400 cubic feet.  At this point we were just trying to get our possessions back.  Due to the fact Easy Relocation gave us less than one business day notice that they would deliver 1/2 of our belongings and demanded over $6K, we asked if we could pay using a bank wire transfer.  I have an e-mail from the owner of Easy Relocation approving using a bank wire as form of payment.  So to say payment form is unauthorized is just untrue as well.  We gave Easy Relocation a copy of the bank wire transfer confirmation showing the funds were sent.  We can not reverse, void or change the wire once it was confirmed so the money was paid.  There was no reason to hold our belongings except an attempt to charge us more AGAIN.  As far as packing supplies charged, when the driver on pick up made me sign the packing materials form I questioned the tape and shrink wrap charges.  The driver told me only the blankets were included and we had to pay for other materials to protect furniture.  This too was untrue.  According to the contract "The complete protection of all standard furniture is also included, this includes Labor and MATERIALS, (Blanket wrapping, Pad Wrapping and the Tape Wrapping) to help avoid any dents."  When I brought this up to the owner, he said (in an email I also have) if we were charged, we would be refunded but he never did refund us.  Is this what Easy Relocation calls "transparent"?  I call it something else entirely!
  
  Regards,
  
  ***********************

  Business response

  11/21/2022

  Customer was given more than 24 hours notice for the delivery date. Please see attached correspondence. Wire transfer it is not listed on the contract as acceptable form of payment. We tried to work it out with the customer and make it smoother process by accepting it. Customer said that they will do the wire at 9:00 on Monday Aug 22 when their bank opens. Wire transfer was initiated at around 3:30 pm when was too late to confirm if the wire will clear out on our end or not. We did not charge customer for tape. Their shipment sustained glass and fragile items which needed to be packed before putting them in the truck and customer agreed to that prior loading. 

  Customer response

  12/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: From the beginning all we wanted was simply to be charged fairly and correctly.  Easy Relocation packed two trucks and left our location in New York using 3,400 cubic feet.  That true cubic footage used is what we have always requested to be charged for.  The company instead charged us for 4,200 c.f. and fuel surcharges based on 4,498 c.f.  They've tried one thing after another to increase the cubic footage and squeeze more money out of us including, but not limited to, filling the truck peak with bags of trash to use up space amount other questionable practices.  We are so disappointed and appalled at how Easy Relocation feels is appropriate to treat their customers.  If necessary, we will proceed with further actions to get back the $9,336.72 we were overcharged because we can't let it go when we know ethically what was done to us was so very, very wrong!

  Regards,
  
  ***********************

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We moved from Parkville to Cockeysville on May 20th, 2022. We were quoted $1230, and put a deposit of $220 down. We were presented a bill for $600 plus dollars over our quote due to optional packaging "plastic wrap," that we thought was included. We were fine with this and agreed to pay the new amount. Unfortunately, our 65 inch TV got broken somehow in the truck. It was cracked in every direction, and cannot be repaired. They took $400 off the$1600 bill for our "inconvenience." We said that is great, but that will not pay for our new tv. He said to call Tracey (office manager) to submit a damage report. We were sent one and sent back within a few days. We never heard back, so I had my son call as I am up in age. Tracey would "text the owner," and get right back to us. She never did. I emailed and never heard anything. Eventually, my son called an got a hold of her. She claimed the owner would only give you $200 additional as we already got $400 off the bill. We were not happy, but said okay. She said that we would have to sign a release BEFORE they issued the check in order to not hold them liable or "bash them online." My son printed it for me, I signed it and had him send it back. No response and we have both emailed and called again. Can you help us get our $217 that we are due? They also scratched walls, and messed up woodwork, but I know stuff happens when you move stuff, so I fixed it myself.

  Business response

  08/15/2022

  Hi
  Our office has never received the signed form from the customer. We are willing to offer him the $200 back if he takes down the complaint and sign the form. Please re send the form to info@easyrelocation.us
  
  PS: Customer paid for a basic coverage with his shippment which covers 0.60c per pound per article. If we would have taken the weight of the TV (50lbs) that would be $30.00
  So far we have reimbursed the customer for $400.00. We are trying to exceed customers expectations and do not mind reimbursing him in full for the broken tv. Once he sends the form and mark the complaint with  BBB as resolved we will send out a check to the address listed on the form.
  
  Thank you!

  Customer response

  08/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ********

  From: **** ******** <******@*****.***>
  Date: Thu, Aug 25, 2022 at 9:27 AM
  Subject: Fw: Fw: ******** Release form
  To: Mybbb Info <info@mybbb.org>
  Cc: Easyrelocation Info <info@easyrelocation.us>
  
  Please close complaint #********. I have received the funds promised to me. 
  
  *** ** ******** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩