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          Business Profile

          Fire and Water Damage Restoration

          Service Master of Baltimore

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/26/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            The Community I live in hired them to remove water damage from our apartments. Stolen from my apartment was 4 six pack, 16.9 oz of Pepsi, 24 pack of Deer Park Water, and a pack of ********** ****** safe toilet tissue. They used my bathroom and wet all over it with urine.

            Business response

            01/30/2023

            Good morning,

            Our company performed services at the location Ms. Timbrook resides.  She reached out claiming the crew had consumed her water and pepsi, as well as her toilet paper and dirtied her bathroom.  We were not able to independently verify her claims, however in the interest of customer service we replaced the consumables she claimed and sent a crew to deep clean her bathroom.  Weeks later she wrote a negative google review that her concerns had never been addressed so we reached out to her.  At that time she claimed the amount of consumables was more than what she had originally claimed, so again, in the interest of customer service, we agreed to replace her items.  This is in the email attached and pasted into the body of this note.  We have heard no further complaints from her, but as you can see we have been communicating with her and have agreed to replace what she claims was consumed by the crew. 

            Please do not hestitiate to contact me should you need any further information and thank you,

            Kate Bostwick

             

            -----Original Message-----
            From: Maria *******
            Sent: Thursday, January 26, 2023 3:58 PM
            To: '**** T' <r.timbrook@icloud.com>
            Subject: RE: Hi

            Ms. ****,

            We will replace the items, and I will send you an email once the items are delivered to the front desk of your apartment complex as we did before with the 2 - 6 packs of pepsi, toilet paper and water. If you have any questions you now have my email and you can email me any time.

            Thank you!

            Maria *******
            Director of Operations
            Service Master of Baltimore
            **** **** *** ********* ** ***** ** ************ * ** ************ * ***********       




            -----Original Message-----
            From: **** T <r.timbrook@icloud.com>
            Sent: Thursday, January 26, 2023 3:52 PM
            To: Maria ******* <********@servicemasterofbaltimore.com>
            Subject: Re: Hi

            3-6 packs 16.9 Oz Pepsi
            24 pack 16.9 Oz deer park water
            That needs to be replaced.


            Sent from my iPhone

            On Jan 26, 2023, at 3:49 PM, Maria ******* <********@servicemasterofbaltimore.com> wrote:

            ?Received

            Maria *******
            Director of Operations
            Service Master of Baltimore
            6631 Quad Ave
            Rosedale, MD 21237
            T: 410.780.1700 | F: 410.780.4215 | smbalto.com      




            -----Original Message-----
            From: **** T <r.timbrook@icloud.com>
            Sent: Thursday, January 26, 2023 3:49 PM
            To: Maria ******* <********@servicemasterofbaltimore.com>
            Subject: Hi



            Sent from my iPhone

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 29

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          6631 Quad Ave

          Rosedale, MD 21237-1229

          Get Directions
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          (410) 780-1700

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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