Complaints

• Initial Complaint

  10/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

    I am currently relocating to a new home, and to move, a rental verification had to be completed. The leasing office of the new apartment I am moving into provided documentation from ********* ***** noting I was allegedly late on five payments, which needs to be corrected. ********* ***** never disclosed the additional fees added to the rental fee. In the provided ledger, you will see a fee of $23.74 that was charged from December 5, 2018 through May of 2019. While living at ********* *****, residents made payments via check and handed them to a leasing agent every month. There were no options for online payment or to view what was paid other than reaching out for a receipt or some form of documentation. ********* ***** should have informed me of any late charges despite all payments per ledger being submitted on time. This particular issue is preventing me from moving into a new home. I want this issue rectified, given that I was on time with payments. In addition, there were four other adults living there at the time. I moved out before them, and any noted damages or concerns should only be relevant to the room I resided in. However, on the document, it is noted that I am charged for several damages outside the room, which four other people were actively using. This living space is a three-bedroom. However, four people were living there, including myself, making it five, which was reported on a few occasions and never addressed. Lastly, because no documentation or email was provided about the late fees, I would like to be reimbursed for what I have paid, given that I was never late with a payment.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed a 12 1/2 month lease on June 8, 2021 with Salisbury Housing to begin July 1, 2021 and ending July 15, 2022 for **** South Division *** ********** ** XXXXX. It was not until I attempted to pay $370 for my final rent payment covering July 1 - July 15 that Therman Brown informed me that I owed the entire month's rent and that if I did not pay it on time, there would be a late charge and it would affect my credit score. I reached out several times by phone and email to resolve this, but Mr. Brown insisted that I owed the entire $740. On July 1, 2022, I paid the entire $740 because I did not want a negative report on my credit history. I am now seeking the $370.00 that was overpaid since my tenancy, as stated on the original lease, ended July 15, 2022. Salisbury Housing drafted the lease and there was nothing in the lease that specified I had to pay the full monthly rent for July 1-15, 2022.

  Business response

  12/01/2022

  Business Response /* (1000, 20, 2022/12/01) */ When **** ********** called about her final payment, we explained to her how it works and how it is written in the lease she sign and she was provided a copy of the lease. Monthly payments are paid in advance without any deductions or setoff. I have attached page one of her lease which explains the terms of her lease. If you have any questions or concerns, please feel free to contact us at anytime. Thank you, Consumer Response /* (3000, 22, 2022/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Deductions or set-offs are not in question. The original lease is clear that lease term ends July 15, 2022. No where does it state that rent is owed past the lease term. Consumer Response /* (2000, 34, 2022/12/27) */ The email I received from BBB stated "Frequently your BBB can resolve a disputed issue through arbitration; however both parties are currently unwilling to proceed with arbitration." I am more than willing to proceed with arbitration. Please update the complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩