Complaints

• Initial Complaint

  11/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 10/17/24, I met with Ryan from Perfect Painters & More to discuss painting projects. He prepared a quote for $900 to include painting walls, ceilings, trim and doors of a hall bathroom, a ceiling in the laundry room and a ceiling in a bedroom. A $300 deposit was submitted to Ryan and work was scheduled for Nov. 8, but the Project Manager, Antonio, called on Nov. 7 and stated Perfect Painters couldn’t complete the projects on Nov. 8, so the projects were rescheduled to 11/13/24. On 11/13/24, the painter, John, said he would have to return to complete all the projects because he couldn’t complete them in one day. I informed him that I previously spoke with Antonio and due to upcoming inspections, we weren’t able to reschedule for him to complete all the projects. However, we were okay if the painter would complete the bathroom project, which includes painting the walls, ceilings, trim and door as per the contract. So, at 11:21 am, Ryan sent a text (see below) that $100 would be deducted from the bill, which means the remaining balance would be $500 ($900 - $300 - $100). “Good morning, this is Ryan with Perfect Painters & More. I was informed you are not having the ceilings painted in the bedroom and laundry room. We’ll be reducing your project balance by $100.00.” The painter was able to paint the bathroom walls and ceiling, but wasn’t able to paint the bathroom trim and doors because he had to leave, which was ~ 2:30 pm. Since the bathroom trim and doors were not completed as per the contract, we’re requesting Perfect Painters to adjust the bill and resubmit a final invoice with the address to submit final payment since we cannot access their link due to error messages. The request is not unreasonable and should be quickly resolved without wasting time with staffing and communication issues.

  Business response

  11/15/2024

  Hi Ms. *****,
  
  Please know that Perfect Painters aims to provide a World Class experience to our customers. Reading your concern shows we did miss that goal on your project and sincerely apologize. However, please know that you weren't charged for anything yet. Your Sales Rep did communicate the reduction and your invoice was updated by our Account Team Member, Antonio, as he and you were emailing to confirm this change. We weren't aware of the door and trim not being completed, so we will further reduce your job for the $50 bid for that portion and also offer an additional $150 customer care reduction. Your invoice was updated so you can review and pay your updated remaining balance. So in total that is a $300 value of reductions in total. 
  
  Please know that we are available my way of phone in the office at 410-******** or my email at service@myperfectpainters.com or accounting@myperfectpainters.com where you had been in communication with Antonio. So please know that we seek to resolve issues directly as we are responsive and care about you as our customer. 
  
  Thank you,
  Perfect Painters & More 
  410-********

  Customer response

  11/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  Business response

  11/18/2024

  Hello Ms. *****,

  Thank you so much. We appreciate the opportunity to work with you.

  Sincerely,

  Perfect Painters

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩