Complaints

• Initial Complaint

  01/10/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My complaint against Brodie Management, Inc., the management company of my condo located at ** ******** **., Timonium, MD 21093. Despite my repeated attempts to resolve an issue involving water damage to my unit, the company has failed to respond satisfactorily and provide the reimbursement I am entitled to. On July 13, 2024, a contractor discovered a large hole in my master bedroom wall caused by water damage due to an external crack in the building’s exterior wall, which is under the HOA's responsibility for maintenance and repair. The total cost for the repairs necessitated by this damage amounted to $1,000, for which I am requesting reimbursement. Despite informing Brodie Management promptly and sending formal requests for reimbursement, I have received inadequate and sporadic communication. Here is a timeline of my attempts to resolve this matter: July 26, 2024: Sent formal reimbursement request letter to Brodie Management. August 2024: Sent a follow-up letter. No response. September 28, 2024: Emailed the management company contact, Julie. No response. October 8, 2024: Sent another email; received response stating the invoices would be presented to their attorney. November 11, 2024: Followed up via email; was told the invoices were with attorney. December 1, 2024: Sent another follow-up email. No response. December 13, 2024: Emailed again; was told they reached out to their attorney and would get back to me asap. December 27, 2024: Sent another email follow-up. No response. January 6, 2025: Sent another email follow-up. No response. Despite numerous attempts, I haven't received the reimbursement owed to me. The lack of communication and resolution from Brodie Management, Inc. has caused significant stress and inconvenience. I am seeking the BBB’s assistance to resolve this matter and obtain the reimbursement of $1,000 for the repair costs incurred due to the water damage and any additional steps to ensure the company fulfills its responsibilities.

  

  Business response

  01/16/2025

  Brodie Management, Inc. is the property management agent for Complainant’s condominium in which he is a unit owner. Our property manager for his condominium has spoken with him twice about his damages. The condominium hired and paid for a contractor to do the repairs for which we believe the condominium is responsible. We referred the condominium’s contract for repairs and Complainant’s contract for repairs to the condominium’s attorney for advice as to the condominium’s responsibility, if any, for Complainant’s request for payment for repairs he had made. The delay in answering Complainant was due to the time it took the condominium’s attorney to communicate with both contractors and advise us. The attorney advises that it is not possible to know if the water damage repairs made by the Complainant were due to the exterior wall leak for which the condominium is responsible and paid for, or a different source of the water damage for which it was not responsible for. Accordingly, he recommended that the condominium reimburse the Claimant as he requests. We have notified Complainant that we will have him paid as he requests and believe he is satisfied with how this matter was addressed and resolved.

  Customer response

  01/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I want to inform you that my complaint against Brodie Management, Inc. has been resolved. The management company has reimbursed me the $1,000 for the repair costs incurred due to water damage. I appreciate the BBB’s assistance in this matter.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  03/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Brodie Management , president Jonas Br****, Julie B**** property manager for Brodie and *** ********* ***** **** ******* HOA president are accusing me of using my home as a rental. Brodie has stated they will fine me as of Monday 2/25/20204 if I do not give them a lease. I have sent the aforementioned contacts, Jonas Br****, Julie B**** and *** ******** several emails stating I do not rent out my home and never have. They also reported me to Baltimore County. My home in ***** **** ******* is my second home and my primary residence is in VA. Jonas Brodie, Julie B**** and *** ******** have been asked to provide proof that there is someone else who they claim is a tenant in my home but they have not. This is an attempt to collect funds from me under false accusations. This all began whenI asked Brodie about a car parked in front of my home. I would like the BBB to request that Brodie stop this harassment and send me notice that they will not be fining me because i am not renting out my property.

  

  Business response

  03/27/2024

  Brodie Management, Inc. is the property manager for Queen Anne Village Association, Inc., in which Complainant is a homeowner. We are subject to direction by the Association’s board of directors. The State of Virginia land records state that Complainant owns a residential property in Woodridge, Virginia that they occupy. The State of Maryland’s land records state that Complainant owns a residential property in ***** **** ******* which is not their primary residence. Based on this information and that a board member has seen persons occupying the Queene Anne property, the board assumed that Complainant had rented their property and instructed us to write to Complainant requesting a copy of their lease as required by the Association’s governing documents. The Association’s Board of Directors accepts Complainant’s and their attorney’s statements that they are not renting their ***** **** property. Accordingly, on behalf of ********************** Association, we are not requesting a copy of any purported lease and Complainant will not be subject to any fines or other penalties for failure to do so. The Association’s Board of Directors reserves the right to require Complainant to submit a copy of their lease to the Association in the future in the event they have evidence that the subject property is being leased.  

  Customer response

  03/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  06/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I asked Brodie's office person for two simple things: the names/titles of the people serving on the community's Board, and info on how residents attend meetings. I was told those two requests were overwhelming because I sent in two separate emails, so I was told I needed to compile into one message. In the times it took to ask me to do that, Contact person could have sent them. It would take a 10-year-old three minutes to click around and send my request. So I compiled two micro requests into one dumbed down message more than 72 hours ago and crickets.It kills me that money out of my pocket goes to these do-nothings. This was not an idle request. I have a deadline and need the info. Shame on Brodie.

  

  Business response

  06/30/2023

  Brodie Management, Inc. is the property manager for *********** *********** in which Complainant is a unit owner. Complainant is involved in a civil dispute with another unit owner in which neither Brodie Management nor the Condominium are involved. Complainant has made multiple requests for the Condominium to aid her in her case, but the Condominium has been advised by its attorney not to be involved. After Complainant was advised that the Condominium could not aid her, she submitted multiple email requests to Brodie Management asking for various items. The person responsible for responding to her requests asked her to combine her requests to one email for the convenience of the attorney since the Condominium was paying the attorney’s charges. Complainant resubmitted her requests that have been forwarded to the attorney for advice. When received, we will advise Complainant. The requests may seem like simple matters but must be submitted to counsel where lawsuits are involved. 
  

  Customer response

  07/05/2023

  
  Complaint: ********
  
  I am rejecting this response because you didn't read or understand the two emails or this complaint.  Reread and try again.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  12/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Have been trying to get in contact with someone to help me with my situation. I had settled all my debt and still is being putting through loops on a case and hoa fees. I had set up auto pay with the company so that I would never be late. On February of this year that system had changed. So letters supposedly was sent through the mail. I found out may of this year when I called the company the try ti pay what was owed And found out I was referred to collections. I tried to resolve it with this company after she sent me a link to pay my my hoa fees via email. I called back and said I can't use that link. She said it's to late and to call the collection agency. I asked her why that email Link couldn't had been emailed to me so I didn't have to be in this situation. I rarely check mail. I use email as a form of communication. And she just hung up on me. To date. I resolved this issues and been calling to set up auto pay. And no had responded. As a matter of fact I was served with a new collection. This company is making this hard from the beginning to now.

  

  Business response

  12/15/2022

  Business Response /* (1000, 6, 2022/12/08) */ Brodie Management, Inc. is the property manager for *************************************. Complainant is a homeowner in that association. One of our functions is to collect assessments from homeowners and follow the association's policy for collecting delinquent accounts. The collection procedure is to notify a homeowner that they are delinquent and will be charged a late charge. Upon failure to pay by a given date a second notice is sent that upon failure to pay by a certain date their account will be turned over to an attorney for collection and they will be responsible for all legal fees incurred by the association. When we didn't hear from Complainant we turned her account over to the association's collection attorney. The collection procedure provides that once an account is with the attorney, we cannot discuss the collection issue with the homeowner; the homeowner (Complainant) must communicate with the attorney. Complainant admits that she did not read her mail. While she wants to discuss this matter with us, our management agreement with the association prohibits us from doing so. Complainant has the contact information for the attorney and should contact them to resolve this matter. Complainant may also have notice from an attorney for ********* Facilities; we have no connection with that entity.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Maintenance staff at my condo has left my unit in disrepair, moldy, and I have been unable to use air conditioning for months. They refuse to complete the work that's been started. 10/29/2019 - Maintenance crew entered my condo for 3rd time within a month to detect water leak affecting multiple units. Leaks caused by deteriorating risers running throughout the building. Leak was promptly fixed 11/14/2019 - Front desk called to state that drywall repairs would be addressed 11/19 and painting on 11/21 11/19/2019 - Contractors arrived 11/19 for drywall repairs on multiple floors of the building. 05/07/2022 - I removed wallpaper from a wall adjacent to leak location. Multiple walls from the ceiling to baseboard had been severely damaged by mold to the point of wood crumbling away from the wall. 05/09/2022 -Maintenance was shown the damage, took photos and agreed to follow up about repairs. 06/03/2022 - Contacted maintenance for an update. ******** was on the phone with the management company (Brodie?) and someone should be out Mon or Tues regarding the matter. 06/06/2022 - Received a phone call from front desk informing me that the contractors will be coming tomorrow (Tues 6/7) to assess necessary repairs. 06/09/2022 - No one called or showed up. Maintenance agreed to contact contractors again and have front desk notify me of scheduling. 06/16/2022 - ******** called about remediation. PBI rep (Brenden) arrived at 4pm to assess situation. Agreed to return tomorrow (Fri 6/17) w a crew of approx 3-5. 06/17/2022 - Brendan and crew arrived for demo. Upon leaving for the day, he mentioned that the HVAC system needs to be removed in order to reach all of the affected areas. 06/24/2022 - I let maintenance know that contractors hadn't returned. Air scrubber had been running in the sealed off room since 6/17. 06/28/2022 - I asked front desk for an email address to reach Brodie Management and received snarky, unnecessary, unhelpful responses. **continued in Word doc**

  

  Business response

  08/07/2022

  Business Response /* (1000, 5, 2022/08/07) */ Brodie Management, Inc. is the property manager for ******************** in which the Complainant is a unit owner. ********, the person the Complainant had been communicating with, was the onsite manager at ******** at that time, an employee of the Condominium, not Brodie Management. As the supervisor of onsite condominium employees we apologize for the failure to have this matter addressed in a reasonable time and will see that it is addressed as soon as possible. Our Manager had spoken with ******** several times and thought the matter was being taken care of. We have again been in contact with the contractor who will repair Complainant's unit who says the major issue is whether the HVAV unit has to be removed to complete the repair and whether a leak from the unit above has been repaired by others. We have asked the contractor to return, inspect the circumstances and provide us with a proposal for the repairs that we can submit to the Condominium's Board of Directors for their approval. We will do our best to see that this work is addressed and will keep the Complainant advised. Business Response /* (4000, 16, 2022/08/25) */ The contractor apologizes for not having contacted Complainant before coming to do work. All contractors call 1st to avoid wasted trips. In this case the contractor was in the building on other matters and thought he would meet with Complainant if they were available. The repair work is going to take some time to accomplish. It requires that an HVAC contractor disconnect and remove the HVAC unit in the closet so that there is room for the 2nd contractor to perform mold remediation and then drywall repairs in what is a very tight space. Then the HVAC contractor will replace and reconnect the HVAC unit. We don't know how long it will take for this work to be done, but it certainly will be much more than a few days. The HVAC contractor told us they would be in contact with Complainant yesterday or today to arrange a time to inspect what they have to do and send us a proposal. Since the HVAC will be disconnected for a period of time Complainant might prefer the work be delayed until Fall. If so, he should contact our office promptly. Complainant should also contact us for any other concerns they might have. No need to take BBB's time when we are doing all we can to address their concerns. Consumer Response /* (4200, 18, 2022/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the business' proposed resolution because I do not want my complaint closed prior to the issue being fully resolved. I initially notified the maintenance staff of the issue on May 9 and waited nearly six weeks for action of any kind to be taken. After work halted, it took me two weeks of speaking with maintenance staff, front desk staff, and sending an email, before the contractors returned to remove their equipment and inform me that they were instructed not to resume any work. Four weeks later I filed my complaint. Within a week the contractors had made an attempt to return. Yet again, the project idled. Two weeks later I followed up with BBB. Shortly thereafter the contractors were once again scheduled to arrive. It not only appears that BBB provides the most effective way to get things accomplished, but as I mentioned in my filing from the start - I wholeheartedly attempted to reach out to the business. I spent nearly three months speaking with employees on-site, trying to find contact information online (phone, email, contact form, or otherwise), and directly asking front desk staff at the condo for any contact information for Brodie Management. To this day I still have no contact information for anyone with Brodie Management if in fact Jeanette Wooten is not an employee, as her email address is the only contact info that I was able to get out of anyone within the building. In response to the business' offer to postpone work until Fall to avoid disruption in my air conditioner service - I do not wish to postpone. In my original filing I pointed out that mold emanates from my HVAC closet, which is beyond the return filter. I have not used my AC all year because I want to avoid spreading mold throughout the rest of my unit, especially now that the spores have been disrupted. The sooner this gets resolved, the better. Business Response /* (4000, 20, 2022/08/30) */ The following was received from the contractor the morning of 8/29/2022: The H/O requested Wednesday as I offered him a Tuesday start. The HVAC unit will be pulled, my guys will then contain, remove anything affected, clean affected framing, dry and if seal any affected framing as well. Then drywall will go back in and then the hvac unit will go back in as well. My hvac guy will test the unit also to be sure it is in fine working order. He will do any additional work needed I can certainly call him just to update him again. He requested a Wednesday start. I have it on for a Wednesday start. This entire process could take up to a week to complete. Draining and pulling the unit out, containment and removal of affected drywall. Drying out affected wood framing, cleaning and sealing framing, hanging, finishing and painting new drywall, re installing the unit, etc. Consumer Response /* (4200, 22, 2022/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business' plan sounds acceptable, unfortunately the contractor that was contacted does not work on the style of systems in the building. The contractor was unaware that ********************s operates HVAC units on a chiller system. As a former maintenance technician with a universal HVAC license, and having served on the ********************'s Building Standards/Energy and Conservation committee for several years, I can understand why this is information that the contractor would have liked up front before making a trip out to the job site only to have to walk away. I assumed that ************************** would have been the company contacted since they are familiar with the building and have been doing work at The Imperial for years. I'm not trying to be a pain; I simply want the job completed and done correctly. No one wants to live in a moldy home with walls torn out and no air conditioning for an entire summer. I have been patiently trying to have this situation rectified since early May. Business Response /* (4000, 24, 2022/09/02) */ We selected the proper contractor to do the repair work. The repairs are not to the HVAC unit. It was hoped that the HVAC unit would not have to be disconnected. Unfortunately it does to allow space for the mold and drywall repairs to be made. ****** is a plumber, not an HVAC contractor. The contractor is bringing in a licensed HVAC contractor to disconnect/reconnect the HVAC unit so they can do the drywall repairs. Brodie Management terminated its management contract with The ******************** effective August 31, 2022. The repairs are the responsibility of the condominium; it is management's responsibility only to see that the repairs are made on behalf of the condominium. Accordingly, we will advise the new management company to see that the repairs are completed. Complainant should have the new management company's contact information that they sent to all unit owners. Consumer Response /* (4200, 26, 2022/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) While *** does appear to be a knowledgeable and qualified contractor when it comes to mold remediation, they notified me on June 17, 2022 that the HVAC unit would need to be removed from the affected closet and then reinstalled once the area had been treated for mold in order for them to complete the work that they were assigned. As of June 17th there was no hope I was aware of that the job could be completed without removal of the HVAC unit, it was explained to me as an unfortunate fact of the situation. Perhaps it was lingering hope that prevented completion of the work in a timely manner prior to the contract termination? Also, according to https://www.dllr.state.md.us/ - the Maryland Department of Labor, ****** is a licensed and insured HVAC contractor. Business Response /* (4000, 28, 2022/09/15) */ We tried our best to address the Complainant's needs. Unfortunately, we were not successful in completing what is needed. Since we are no longer the managing agent for the condominium we have no authority to do anything more. However, we have advised the new managing agent of Complainant's situation and advised them to address it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩