Complaints

• Initial Complaint

  03/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I payed $50 to have a guaranteed co signer with in 24 hours, I have called only to get voice mails, this was 2 weeks ago, and still no co signer. The business took my money and did not provide a service

• Initial Complaint

  03/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased their service to get a co signer and when I log in the next day. They say my email isn't working when I entered the email correctly multiple times. No updates when I asked for twenty four hours service. paid $40... this is a **** site

• Initial Complaint

  01/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 8th of 2024 I purchased a package to help me find a reliable safe co-signer as I have done 2 times before. I paid 49.99 for them to find me a co-signer in 24 hours as I have done both times. It is now January 27th and I do not have a co-signer. I tried ever option they have for contacting them but the communication was spotty and unhelpful. They would not issue any refund but said I would continue to have access to the Co-signer search portal which is entirely new. They then wanted me to reach out to a bunch of different people in hopes one would respond which I did. I finally found a co-signer on the 24th. I verified his age, name, email, and phone, and even got a picture of the social security card with his name and last two digits. I verified the information was correct and even checked the time and date the picture was taken to make sure. I then still proceeded to get scammed out of $750 and have nothing to show for it. I then reached to let the company know that the new system doesn’t work and is faulty and they are not doing anything about it.

• Initial Complaint

  01/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I paid for services advertised & guaranteed by this company hire a co-signer & I have not been successful in receiving services . I initially paid $39.99 for access & then another $24.99 to get a co-signer within 24 hrs. Unsuccessful… I was contacted numerous time by scammers & I have sent 3 emails & messages on chat for help & getting my refund & have not been contacted back

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  9/2/23 Paid $49.99 for 24 Hr Service on Co- Signer for an Apartment Lease Received confirmation of receipt of my payment I was waiting to hear from someone by email - contacted the Chat to ask about the time and someone answered by chat with this Hello, Once your account setup is completed by our support team, your Cosigner access information is sent to you via email within the service timeframe. You may have already received an email from our support team. That’s the first step of the process. You are all set! Now, just wait. You will receive an email from our support team within the service timeframe that you have already chosen with your cosigner access details We offer many support options such as our live chat and text support to assist you always. We see you are very excited about finding a cosigner! We understand that your time is precious. Our team is here working on it! We look forward to helping you find your cosigner 9/4 tried to chat with no response on their 24 hr chat - sent an email again to respond to this information from above - No response 9/5 Again sent another email asking if this is a legitimate company - my time frame for the Apartment application was closing the window soon and if they do not reply soon I want my refund- No Reply

• Initial Complaint

  09/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid $49.95 to this company and was unable to get instructions, was blocked out of my account and I’ve made over 7 attempts to have the problem resolved and got no response. I’d like my money back.

• Initial Complaint

  11/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to hire cosigner due to credit being low and thought they might help me get a loan to pay things off. But since I paid the services, I haven't used their website /services because I didn't understand it. I sent them an email no response and I texted them no response. They blocked 3 of my phones IP address to the chat trying to request a refund. Also displayed unprofessionalism attack me about where I am at financially. Stating if I wanted free services go find a local charity. I have deemed this website fraudulently. I filed a dispute with my bank, but they keep denying me due to a contract I electronically signed but the contract signed was me being vulnerable to my situation as well as they also cancelled services / subscription. So now I'm here trying to gain help to see if there is anything BBB can do about this situation.

  Business response

  12/19/2022

  Business Response /* (1000, 5, 2022/11/14) */ Hello, We received your message requesting additional assistance and were able to locate your account and verify your access. Our support team did in fact contact the customer via our real-time support offering additional assistance. Spam is automatically moderated on our platform and is not allowed. Being honest is important. Using our platform, the customer contacted many Cosigner's to get the conversation started. This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, user log history and cosigner information sent to this customer will be made available. We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always. Consumer Response /* (3000, 7, 2022/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once sent my opening fee to this website/merchant. I did have access but once gained access I logged out I never used this service . I understand they are wanting honesty during this situation but I have been clearly been honest with them from the start . I tried multiple times to cancel which my account was cancelled last month during a dispute with my Bank now I would like a refund which they are not giving me my funds back. I never gained anything out of this nor do I want too. I was treated unfairly from this website from the start. They have blocked multiple IPs from their chat forum to request a resolution thats fair . They also stated if I want something free go to a charity for what I am looking for. If they truly valued me as a customer from their website they would've responded to me with an email text or phone call. They have all of this information during sign up page. All I want is a refund due to not gaining anything and the cancellation on their end. The cancellation happened in start of October. Also even if i started a conversation i still didnt get anything due to cancellation. Business Response /* (4000, 9, 2022/11/17) */ Hi, We received your message requesting additional assistance. As previously explained, using our platform, you have contacted many cosigners to get the conversation started. We understand you were not satisfied with your experience and have chosen to use the BBB a public forum to share your experience as you are able to do for any website or service. We offer multiple support options to assist in real-time always. Please let us know if you have any questions. Consumer Response /* (4200, 11, 2022/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hey again even if the conversation with cosigners was started which it wasnt . Your support cancelled my subscription I can login but can not see anything due to private pages which means i never received anything from your website or service . You say they're multiple support options which i emailed no response back after i placed my fee . As well text after a day after purchase. Then i used the chat support then I got blocked from using this support option. So now i went to this website to get the resolution I feel is fair which is my refund. Thats all i am asking so i can move along from this transaction. Business Response /* (4000, 13, 2022/11/20) */ Hello, We received your message requesting additional assistance and were able to locate your account and verify your access. Our support team did in fact contact the customer via email offering, text message, and live chat offering additional assistance. Being honest is important. This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, and cosigner information sent to this customer will be made available. See attachments Consumer Response /* (4200, 15, 2022/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Honesty is key here but this merchant isn't being honest I have records of when they did contact me which was last week before they blocked one of my IP addresses on a device . There is email records of non compliance of Merchant they didn't even contact me when I did a dispute with my Bank . This has been a skipped record they say the same thing over and over . Also again stating if I wanted free services find a charity which this isn't Professional at all. They never again gave me addresses IP addresses or any contact to cosigner's this is not true Honesty is what they want but not following through. Again all I ask for is a refund I never received anything from such site nor do I ever want too. This is the only resolution I would like . Business Response /* (4000, 17, 2022/11/22) */ Hi, Users activity on platform and use of services was provided Sorry to hear that you didn't have the best experience using service. We will follow up to review your feedback. We greatly appreciate the opportunity to make things better. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always. Consumer Response /* (4200, 19, 2022/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again i never used your services at all and your support wasnt helpful. I will keep touching on Honesty because you keep repeating yourself like I am at the wrong when you the merchant is at the wrong in this situation. No services been used, no support , cancelled account but allowed login access no use of account, and no refund . But I believe research is key to my refund. Understanding my messages when they were sent is also key. But tops it all your company cancelled my services and the support team treated me with disrespect. Again the only resolution is a refund due to my experience as well as no services was rendered in this transaction. I just want my refund so i can move along stop being difficult about it. I wont use your website again nor recommend it either now Business Response /* (4000, 21, 2022/11/23) */ Proof of services have already been attached. See attachments

• Initial Complaint

  10/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had paid about 40 dollars for a service I didn't receive. It's like a free for all on the site. Random people, that could be lying because there is no way to verify the information they are telling you. I've almost gotten scammed as well as contacted by very rude, nasty people. I've tried to contact customer support by email and text and never got a response. I see they use an excuse to not sending refunds to anyone. This "service" doesn't need to be offered or needs a whole new management system because it's really sad. I just want to delete my account so I won't get contacted by people anymore. I got what I was looking for with no help from this site.

  Business response

  11/02/2022

  Business Response /* (1000, 5, 2022/10/12) */ Hello, We received your message requesting additional assistance and were able to locate your account and verify your access. Our support team did in fact contact the customer offering additional assistance. Being honest is important. Using our platform, the customer contacted many Cosigners to get the conversation started. This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, and cosigner information sent to this customer will be made available. We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always. Consumer Response /* (3000, 7, 2022/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not solve my problem. I was contacted by the customer service and still did not receive a solution to anything. I was actually not contacted back either Business Response /* (4000, 9, 2022/10/13) */ Hi, We received your message requesting additional assistance. Sorry to hear that you didn't have the best experience using service. We will follow up to review your feedback. We greatly appreciate the opportunity to make things better.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Recently purchased the $39.99 find a cosigner in 48 hours. Did not get access to any cosigners or receive a response regarding any membership services they offer. So I go back on the page and try to log in and there is no information for me to review and my order does not show on my account.

  Business response

  10/13/2022

  Business Response /* (1000, 5, 2022/09/21) */ Hello, This buyer has purchased the cosigner service less than a few hours ago shortly after signing and verifying their contact email address and the terms of service. The BBB has already posted a false complaint about a service that the buyer has never used. This complaint like many other is an example of how people are abusing public complaint forums like The BBB. We offer multiple support options to assist with finding a cosigner. A follow up email will be sent to the buyer to assist. Consumer Response /* (3000, 7, 2022/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I purchased the services they advertise a list of cosigners or they will find you a cosigner within a certain time frame. After purchasing the services I only received a receipt via email. I then logged into my account. There you can view your orders or find a cosigner. Nothing was available. It even suggest I purchase the service again. I have proof! Screenshots were taken. That post was out of service that were not being rendered (i.e the list of cosigners or access to view what I just purchased). Seems like this business have a difficult time dealing with their customers. Business Response /* (4000, 9, 2022/09/22) */ Hello, Being honest is important. We have attached customer communication and access details Hello, We received your message requesting additional assistance and were able to locate your account and verify your access. You have full access to communicate directly with your cosigner by credit score and location via email or direct message. Your cosigner access information has again been forwarded to your verified account email address. We offer many support options such as our live chat and text support to assist you always. We look forward to helping you find your cosigner Consumer Response /* (4200, 11, 2022/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) 24 hours has passed since the last response and no one has reached out to me regarding the services. If you log into my account; there is no update. You click on the link to view cosigners instead its a list of members who also are looking for cosigners. Instead of proven me wrong and to be a lier. Provide the services you offer. Now I'm requesting a refund for services that is falsely advertise on the website. Business Response /* (4000, 13, 2022/09/26) */ Hello, This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, user log history and cosigner information sent to this customer has been made available. We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always. Cosigner Finder

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid for advertised service that was not what I received. I then got extremely rude messages from them and they eventually disconnected their number. I am worried about continued use of my information. Would like a refund and a supervisor from business to contact me.

  Business response

  10/07/2022

  Business Response /* (1000, 5, 2022/09/03) */ Using our platform, the customer contacted many Cosigner's to get the conversation started. This Customer signed up to find a cosigner online. After signing up, the customer was given the names, email addresses, and direct contact information of cosigner clients. The billing information, customer address, IP Address, online communication, and cosigner information sent to this customer will be made available. We understand that the customer was not satisfied with the service and as chosen to use the BBB public forum as anyone is able to do for any website found online. If you have any questions, we offer multiple support options such as our live chat, text support, and email to assist you always. Being honest is important. We will also include a copy of the multiple nasty messages and threats that this customer sent to our support team.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩