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Business Profile

Discount Stores

Eternal Trendz Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

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1 Customer Reviews

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  • Review from Rhonda B

    1 star

    09/18/2024

    DO NOT SPEND YOUR MONEY AT ETERNAL TRENDZ IN *******, ******** (*************************************************)!The owner of Eternal Trendz agreed to perform the service of pairing tires and sensors on rims from an older vehicle to a new vehicle. When he said that he had completed the job, I was charged $200 and told to drive around for a day or two for the service indicator light to go out and for the sensors to pair. The service indicator light was saying that there was an issue with the pairing. Ultimately, the light never went out after driving around for 2 days! Went to the dealership where I purchased the new vehicle and explained the situation to the technician and was told that the valve sensors were not compatible with the new vehicle and that the owner/workers of Eternal Trendz should have known that before attempting to pair the sensors. The technician at the dealership also had a tool to show that they NEVER could have paired up (have a picture of the tool with the message)! When I told the owner of Eternal Trenz, he refused to refund the $200 and would only fix the issue if I paid an additional $400 and his reasoning was that he would have to do additional work by installing new sensors. Bottom line: I paid $200 to someone in my community who I thought was a professional and to someone who I thought I could trust to complete a service. Had I been told from the beginning that the sensors were not compatible, instead of "driving around for a couple of days" for the service light to go out, I would never have paid for what I now know could not have been done! ******** business practice and customer service. There is a sign behind the counter that states "NO REFUNDS" and of course the owner enforces his sign, so I have now been robbed of $200! DO NOT SPEND YOUR MONEY AT ETERNAL TRENDZ IN *******, ******** (*************************************************)!

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