Reviews
16 Customer Reviews
Review from Cindy J
1 star08/02/2024
This business is trying to increase business in my neighborhood. My 14 year old son answered the door when their sales guys came by, since I was on a work call. The sales guy kept talking to my son about how great the service is and the decrease in cost. Ultimately he bullied a child into signing up for service. Completely unethical.Review from Francis F
1 star06/13/2023
They won't give you a credit for the days when they don't pick up your trash on a regular basis. They constantly lie and say they are going to get your trash the following day. They always say they are behind schedule every single day when they don't pick up the trash. Evergreen Disposal is a total epic failure. Don't fall for all their constant excuses for not providing trash pickup services. Just call and they will leave you on hold for an hour, so it must be that I'm not the only person who is experiencing this problem because of all the other people calling to complain about their company's worthless business practices & leaving you the one holding the bag?? for weeks until they decide when they and where they try to will dispose of your trashcan.Review from Anthony M
1 star05/12/2023
Evergreen Trash is just that "TRASH". They leave behind more trash than they collect. I am putting together a group to vote them out of our Community and NOT RENEW their contract for the up coming year. "Springhaven West HOA" With the input we have thus far, I can pretty much guarantee their contract WILL NOT BE RENEWED!Review from Sheila W
1 star03/31/2023
Where to start ..we first had pickup twice aweek then we went to 1day no price change . So one less day more cost less work more money for them But we could have an extra can . Next problem we paid for 3 months during that time we sold our house and canceled the account This left money on our account which they told us they would not prorated the bill Second time they have take taken more money And now they want $40 to recondition the cans one of which was cracked since we got it will not use the money that was left Over Terrible customer service 00Review from JEROME O
1 star03/24/2023
If I could leave less than One Star I would. This is what I wrote to Charles County complaint dept. I have repeatedly contacted Evergreen Disposal every time they come through the neighborhood before they should. Today, March 24th they arrived at 6:11am. I have told them constantly that they are not obeying the noise ordinance rules that govern the area until 7am. I hope I am not the only person complaining about this issue. I have also reached out to my Association but they do not monitor or enforce these rules. I have also contacted the Police Dept. about this also but get the same response. Please...I appreciate my sleep and hate when it is compromised by these loud fools coming this early in the morning. I am contacting Evergreen after I leave this message to you. I hope we can find an answer to reconditioning there people to arrive after 7am? I suggested a series of fines to the driver and crew every time they come before 7am.Review from SEBRINA D
1 star11/10/2022
I’m giving 1 star because that is the lowest I can give, this is the worst trash service ever!!!!!!!!!!! I have not been with this company for 3 months yet and the missed picking up my trash 4 times, and have the nerve to be the highest in cost but have the poorest service. Whom ever is checking these reviews let me be the 1st to say y’all fucking suck!!!!!Review from Gabrielle P
1 star10/28/2022
Unfortunately there’s no option to give them zero stars. I have had nothing but trouble with their service from day one. From missed pick ups to upping their charges every bill. I made a payment on my acct and the same day they removed my cans. I received a vm from them stating it was a mistake and to call to have them brought back. I called and was told I needed to pay a $40 charge to have them brought back. I told them it was their mistake and I wasn’t paying that. Called back hoping to speak to someone else and the girl put me on hold several times to speak to a manager and still told I needed to pay $40 to have them brought back even though it was their mistake for taking them in the first place. Horrible customer service. Regret even doing business with them. If you are looking for service do yourself a favor and choose someone else. Evergreen is a nightmare.Review from Richard A
1 star09/09/2022
We've used Evergreen for about two years and I regret that we chose them for our trash/recycle pick up. Routinely missed pickups for trash and/or recycling and on only one out of 12 occasions of speaking with a Customer Service rep did we actually get our concern resolved.Review from Mr. G
1 star08/16/2022
Signed up for services with Mr. Rocky 07-06-2022. Made a whole 1 yr payment on 08-01-2022. 08-10-2022 missed call received voice-mail about start of services. I was on vacation. 08-15-2022 I returned missed call was told my services would "start today" instructed to leave trash can on curb. 08-16-2022 trash can still full pick up days Monday & Thursday trash can been full and sitting at curb since they dropped it off 08-02-2022. Took my money, took commission of sale from Mr. Rocky, no services rendered as I typed this, no call back, no solutions, NOTHING. Trust me this is the short facts I have had constant communication with them minus my family vacation/ 10yr anniversary getaway. I'm very disappointed as between the previous trash company (whom I have yet to cancel for obvious reasons) and evergreen, Evergreen has the better price so goes the old saying you get what you pay for.Review from Valerie M
1 star08/11/2022
Customer service are the rudest people on earth. They miss a week 8/10/2022 but they won't credit your account but they take your money every 3 months on time. Tired of them missing a pickup and all you get from customer service is sorry for the inconvenience. This time I want a credit!!!! Sick how they just take your money and give you no service!!
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