Reviews

I rented from RPMA for 2 years. They seemed good at first, but deteriorated into some questionable conduct, including: Non-communication, possible passive aggression, and violating their own contract terms by holding our security deposit post-lease for an excessive amount of time. ***** at best, sketchy and unprofessional at worst. For quite some time throughout my lease, I expected I would be leaving them 5-star reviews when it was all said and done. Their demeanor changed quite substantially during our lease period, and not for the better. I would advise against renting from this business.

We have made multiple attempts to address these concerns as there is a clear misunderstanding of the lease. We wanted to try to clear that up as we do not seem to align on that. We wish you the best in your future endeavors.

Chip did explain, multiple times, his interpretation of RPMA's own legally binding contract. What he did not explain, however, was why he chose to hold our security deposit (which was $1,000 more than standard practice), until the very last day that he mistakenly believed he was legally allowed to. Our security deposit was mailed back to us as a check: 80 days after we informed RPMA that wed be vacating the home early; 61 days after we vacated the home and immediately informed them of the vacancy; 47 days after we received a voicemail from RPMA staff, intended for the propertys homeowner, stating that [an inspection was done, the tenants cleaned, everything looks good, and no repairs are needed]; 27 days after all of our lease obligations were paid fully, and on time (electric and oil company balances, at this point), with payment receipts sent to, and received by RPMAs office; and 21 days after our lease expired. When asked for a reason for holding our security deposit for this long, Chips response was essentially (but not literally), "because we can," citing the terms of the lease agreement. The lease agreement, under separate items, lists 1.) 21 days after the tenants vacate, and 2.) the lease term being expired, as conditions of the deposit being returned immediately. All conditions of the deposit return were met 21 days before the deposit was mailed to us. We notified RPMA well in advance of our intention to vacate early, so it certainly didnt come as a surprise - and they obviously inspected the vacant property long before the end of the lease. The lease agreement did not explicitly, nor implicitly allow 21 days after the lease expires, for our deposit to be returned to us. But heres the thing: even if it did, they had absolutely no practical reason to hold our deposit for that long, nor did they cite one, when asked. Chip said it himself; I have it in an email: We were great renters. We paid on time, every time, and kept our property in excellent condition. The reason for their atrociously unprofessional non-communication during the last 6 months of our lease, followed by clear misconduct after the fact? To this day, I have no idea, which is why I strongly advise against renting from this business. Chips statement about us being great renters was post-lease, in response to a complaint that I filed with RPM corporate (who, themselves, never even followed up - they just forwarded it to Chip, apparently). My complaint was only partially, and vaguely addressed by Chip, and it was obvious that he didnt read the whole thing. This was literally the only follow up that I received from Chip, or anyone from RPMA, after we left our property more than a month early, allowing them about 40 days of rent-paid time to show the property at their leisure.