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          Business Profile

          Used Car Dealers

          D & S Auto

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Used Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/25/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased the vehicle from ******** in ****** ***** It was a 2019 Jeep ************** limited with ****** mi on it. When I was purchasing the vehicle *** at DNS Auto assured me that the vehicle had never been in an accident had only been a one owner vehicle and had never been a rental vehicle. I went to trade the vehicle in as this was my plan as I awaited information that would be needed in order for me to purchase the pickup truck later down the road and I told her about my plans and when I went to trade it they explained to me that the vehicle had been in a moderate accident. This information was not shared with me from the dealership she assured me that it never been in an accident no accidents no major defects one owner and it was a lie and I lost a lot of money on my trade-in because of this lie. The dealership where I traded my Jeep in to get the pickup truck which was my ultimate end goal explained that there's no way that they didn't know as the accident had happened years prior It wasn't something recent and it wasn't just a small accident it was a moderate front end collision. I have reached out to them and said I would accept a used trade-in and I would even add a few dollars in order to make it work to get a secondary vehicle from them for a what is called in ***** a winter beater. And she agreed to that and haven't heard nothing ever since so I'd like to file the complaint and have you folks negotiate some repayment for the loss in the withholding of information about the accident on the vehicle that I purchased thinking and had been reassured that it had not been in an accident I never would have purchased it had I known.

            Customer response

            11/07/2023

            I have not heard from the business in response to my complaint.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

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          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          510 Wilson Street

          Brewer, ME 04412-1420

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          (866) 409-0370

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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